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“Our 2 day trip”

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New York - New York Hotel and Casino
Ranked #52 of 263 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersGold level
Reviewed 26 August 2014

Stayed here as part of our road trip for 2 nights. Well where to I start I asked for a quiet room was given a 27 floor room with the roller coaster outside our window. Found checkin confusing difficult to find lifts as the hotel was very busy. When we went to our room found it had no fridge or tea/coffee facility so we went to reception and asked as it was 105 degrees outside. Was told we would need to upgrade to get those facilities it cost $234.00 to upgrade so we went to our room lovely big room still with the roller coaster as a view but with a jacuzzi, a fridge but no tea and coffee so again went to reception to be told oh you need to upgrade so we decided not too again !!!!! So thought to ourselves with get some milk and cups and get some hot water from room service but this came at a cost $9.31 for some hot water - really !!. My husband and I thought we'd take a look at the Coyote Ugly bar we were charged $20 to get in !! a bar in our own hotel. Then we only stayed a short while as there was few places to sit and my husband had a walking stick. The family wanted to go on the roller coaster but it was $14 per person when there is a family of four it becomes expensive. I felt this hotel had had enough of our holiday funds !! all in all had heard so much about Vegas but just felt the only thing important was our money and nothing else. Disappointed. com

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,032 - 7,038 of 16,763 reviews

Reviewed 25 August 2014

Stayed in NY NY from the 5th August for 5 nights as we got married in vegas ( chapel of the flowers ). Altogether there was 18 of us stopping at NY NY can honestly say not one of us had a bad thing to say about this hotel. Rooms : clean and comfy , although we had 2 queen beds this was not a problem, it was comfy , and we had decent night sleep with no sound from roller coaster at all, bathrooms clean and spacious . The place was great and really came alive around midnight , whether it the duelling pianos bar or the Michael Jackson tribute or just the general buzz of the casino it was amazing to be there, we found the staff from the check in, concierge , cleaners to the casino workers nothing but pleasant and helpful. I will definitely reccomend this hotel to others.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Smidgerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 26 August 2014

Dear Smidgerr,

Congrats on the recent wedding vows, and thanks for including New York-New York in your honeymoon plans! With unforgettable nightlife options like Coyote Ugly, Zumanity, and the live music at Times Square, plus the personalized attention guests receive from our dedicated staff of service professionals, no other resort along the Las Vegas Strip even comes close. Please come see us again !

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
MGM Resorts International
GuestServices@nynyvegas.com

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Reviewed 25 August 2014

Just like it says on the tin, couldn't be more Vegas - brash and totally OTT. Rooms a bit tired but comfortable, clean, cool and quiet. Can't understand why anyone would pay 10 times more for the Bellagio or Venetian.

Room Tip: Ask for a no smoking room
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank lui z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 26 August 2014

Dear Lui Z,

The Big Apple has earned a reputation for offering incredible entertainment, property amenities, and value to our guests. We’re glad you agree, and hope to serve you again soon!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
MGM Resorts International
GuestServices@nynyvegas.com

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Reviewed 25 August 2014

We were in LA for 5 days at the New York-New York. The hotel was amazing. The America restaurant was the place we visited most for our meals, the food was good and the prices reasonable. Would say to anyone this is the place to stay!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bmemaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 26 August 2014

Dear bmemaw,

Thanks for the endorsement! We’re glad you enjoyed dining at America, and are eager to host you again the next time you’re in town!

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
MGM Resorts International
GuestServices@nynyvegas.com

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Reviewed 25 August 2014

My parents and I stayed in a Madison Ave room - it was clean and comfortable...met the basic needs, but not much more. I liked the variety of shops and restaurants and how its all laid out - it was fun just to walk around. We had a good time playing there, but the best thing NYNY has going for it is the location - it feels like its right in the middle of all the places we like to play and eat at, and there are walkways connecting to everywhere. For example, NYNY doesn't have a buffet, but there's three hotels directly connected to it that do...MGM, Monte Carlo, and Excalibur...and just north of Monte Carlo is Aria if you want an upgrade in quality...all just a few minutes walk away. Even though I think the rooms need upgrading, we would stay at NYNY again.

Room Tip: Select a room on higher floors - a roller coaster in on the property and the windows and walls are n...
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 26 August 2014

Dear Jeffrey S,

Although we regret that your room assignment fell short of expectations, we’re pleased to know you appreciated our convenient location and dedication to quality service. Hopefully, you’ll continue to include New York-New York in any future travel plans to Sin City.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
MGM Resorts International
GuestServices@nynyvegas.com

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Reviewed 25 August 2014

I was booked in here for 3 nights and found the stay very difficult because of the poisonous air freshening system the hotel uses in all the public areas. I had to avoid the casino, bars, restaurants, shops and walk directly outside holding my nose (I saw some people wearing masks). I used room service and sent my husband down to Starbucks because leaving the room was difficult. On the second day I nearly passed out due to this and it affected my health very badly. When I tried to stand outside I found they air freshen the outside areas too!! They have an oxygen bar in the hotel and I can see why!! Many people have chemical sensitivities and breathing problems and in the UK things have got a lot better with these air fresheners, and my 2 week stay in the US was also ok, except for Vegas. Warning, smoking is allowed in casinos and a lot of the casinos are owned by the same people, so for example The Excalibur had the same problem. Two of the casinos I didn't have a problem with were The Venetian and the Mandalay Bay but they are newer and probably have designed in better ventilation systems.
The only saving grace was that the room was pleasant and not filled with chemicals so I spent more time in my room than I wanted and no time in the casino. Also our friends were saying the chemicals were making their throats sore, so even if you don't think you have a problem with this The New York, New York may make you ill. AVOID.

Stayed: August 2014, travelled with family
3  Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 26 August 2014

Dear Sarah S,

At New York-New York, we employ a powerful filtration system, high ceilings, and a strict cleaning regimen to negate any ill effects of secondhand smoke. While many guests find these methods effective, we regret that they proved insufficient to your particular health concerns, and will pass along your comments to the appropriate management staff on property for further review.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
MGM Resorts International
GuestServices@nynyvegas.com

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Reviewed 25 August 2014

The rooms were great, the atmosphere within the surrounding 'streets' was fun. Lots of shops and restaurants within the complex. A decent sized pool and really lively casino/resort area.Once inside the hotel is done up like New York city streets, and it really adds to the experience.

Our room was clean, bright and large, Nice view of the roller coaster going past and of Excalibur Hotel next door. We could also see the airport and spent a little time watching some rain and lightning pass by

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGM_Resorts, Guest Relations Manager at New York - New York Hotel and Casino, responded to this reviewResponded 26 August 2014

Dear Paul M,

New York-New York is Sin City and The City That Never Sleeps all rolled into one! It’s great to see you enjoyed yourself, and we hope you’ll come back again in the near future.

Sincerely,

Lori P.

Guest Relations Manager
New York-New York Hotel & Casino
MGM Resorts International
GuestServices@nynyvegas.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New York - New York Hotel and Casino

Address: 3790 Las Vegas Boulevard South, Las Vegas, NV 89109-4338
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in Las Vegas
#22 Casino Hotel in Las Vegas
#25 Spa Hotel in Las Vegas
#25 Luxury Hotel in Las Vegas
#31 Family Hotel in Las Vegas
#35 Romantic Hotel in Las Vegas
#42 Business Hotel in Las Vegas
Price Range: £75 - £276 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York - New York Hotel and Casino 4*
Number of rooms: 2024
Reservation Options:
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Also Known As:
New York - New York Hotel Las Vegas
New York Resort
New York Las Vegas
New York New York Las Vegas
Ny Casino
New York Hotel Las Vegas
New York - New York Hotel And Casino Las Vegas

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