Just returned from stay at Atrium. Never again. Arrived a day late due to layover in L.A. Called from L.A. and told staff NOT to release room, would be arriving next day at 9 am. Upon arrival, staff indeed did release room. Manager came to desk - explained that no rooms were available, and my room was released due to me being "no show." Refused to refund money- was told "Hotwire has your money," even though room booked month earlier. No record of my phone call. Only after making a huge scene and threatening to call president of hotel, did manager magically produce room. Room was average; comfortable bed. General condition of hotel dirty. Saw several room service trays outside of rooms for several hours; had to tell front desk to remove tray from floor of room next to mine. Horrible smell of sewage in stairwell. Iron was broken-staff replaced with another defective iron. Calling card did not work from room phone. No volume on ESPN on TV in room. Went down to bar to watch game on ESPN-was told bar does not get ESPN. Two different vending machines were defective. If you are considering staying here, PLEASE reconsider.
- Official Description (provided by the hotel):
- Combine the magic of Las Vegas with the class and modern touch of the Atrium Suites Hotel in Las Vegas, Nevada. Our centrally located, all-suite hotel offers spacious rooms and pleasurable room amenities ideal for business and leisure travelers. After a long day of meetings, touring the Las Vegas Convention Center, or exploring the many Las Vegas sights and casinos, relax with us at the Atrium Suites Hotel. Here you'll enjoy our artfully decorated waterfall in the open atrium of the hotel lobby, enjoy the outdoor heated pool, 24/7 workout room, and nearby premier entertainment and top Las Vegas restaurants and lounges. ... more less
- Also Known As:
- Atrium Hotel Las Vegas
- Atrium Las Vegas
- Atrium Suites Hotel Las Vegas Las Vegas