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“Aria- Very nice, but we thought it would be swankier”

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ARIA Resort & Casino
Ranked #14 of 263 Hotels in Las Vegas
Certificate of Excellence
GreenLeadersPlatinum level
Florida, USA
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Aria- Very nice, but we thought it would be swankier”
Reviewed 10 October 2013

Just spent a short five nights at Aria to celebrate an anniversary and two birthdays. The reservations desk knew about the occasions well in advance (and we reminded them by phone, twice). When we arrived, we were given a very nice room on the 23rd floor, with a LOVELY view of the Strip and mountains. But we were a bit disappointed to find that there were no little welcome gifts waiting for us to mark our multiple celebrations.

Aria makes a big deal out of the fact that every room has a corner view. It is not a big deal, just a slight outcropping of the windows from the exterior wall. It's an architectural gimmick that really makes little difference to the view available.

That said, the room was nice, spotless, and quite spacious. The bathroom was sumptuous and easy for us to use at the same time. The rain-head shower, though sufficient, could have benefited from more water pressure and/or a set of powerful body sprays. Having two large closets in the dressing area was a nice bonus.

Housekeeping was a bit iffy. First, to only have one ashtray in a smoking room is silly, though after a phone call, we were able to get another the next day. On the other hand, getting fresh supplies of soap, body wash, shampoo, and conditioner became an adventure that wasn't sorted-out properly until day three.

As seems to be the case for many reviewers here, Aria's high-tech remote controls for lighting, drapes and sheers, television, and music, as well as checkout was daunting! We were constantly baffled by each of these tasks, never really sure of what we were doing (or even wanting to do) all the way through our last morning there. An instruction manual would be a great help (especially for the touchscreen). But then, my wife and I are in our 5th and 6th decade, respectively, and don't even own a smartphone or tablet.

Another disappointment was that there was no room service. Late one night, after hours in the casino, I got hungry, and had to settle for a bag of chips from the mini-bar, when what I really wanted was a sandwich or some sausage and eggs.

The pools were nice-- nothing terribly remarkable --and peaceful, though terribly shallow. But bar and snackbar service was excellent. There was also a sit-down Shiatsu masseuse at poolside.

Aria's spa was quite nice, though a bit confusing to navigate (spread-out over two floors, divided between the sexes, as well as unisex areas). My wife and I enjoyed the hot stone tables, therapy pools, eucalyptus steam room, and sauna, but the outdoor terrace pool was a real disappointment. Instead of a quiet, meditative place to relax in the water or on a poolside chaise, we were assaulted by the EXTREMELY LOUD club music from the hotel's water club and bar, Liquid, just below our balcony. Someone really should have thought this arrangement out before building it!

Yet another silly arrangement Aria has foisted upon its guests are the elevators. Each of the hotel's floors is serviced by only one bank of elevators. That makes for a lot of walking, an awful lot of walking in our case. From the room to the elevators, then from the elevators back out the same direction we'd come from, either across the expanse of the casino to get to the front desk, Concierge, several restaurants, the front doors (and taxis), the shops at Crystal, and the monorail connecting City Center to the Bellagio (a walk that seemed as long as forgetting the monorail, and just walking directly over), OR getting off at the Promenade level and again, walking back in the direction we'd just come from to access Starbucks, the pool, the spa, several shops and restaurants (including the buffet... which was mediocre at best), and the hotel's theater. Another inconvenience with the elevators is Security. No one can access the elevators without first showing your key to Security personnel. Sounds like a trifle, until you factor in the inconvenience of digging through a beachbag on your way back from the pool or spa, or carrying two cups of hot coffee from Starbucks (no coffee or coffee-making apparatus in the room, and no room service, either). Again pure silliness on Aria's part.

Okay, so why have I given Aria 4-Stars? The rooms are clean, attractive, and somewhat sumptuous, with lovely views. The staff either are or try to be helpful and friendly (our Concierge was wonderful!). The art-- from paintings to sculpture to fountains --is lovely to behold (we especially liked to sit outside in front of Aria's beautiful and relaxing wall of water (adjacent to the taxi stand). And, finally, the location is great!

BUT, Aria is not the Bellagio or Venetian or Wynn. The ratings (especially the AAA 5-Diamonds) and reviews led us to believe Aria was their equivalent. It is not. It's a very nice place to stay, especially when bundled less-expensively in an air+hotel package, but it's not as swanky or traveler-friendly as the hype would lead one to believe.

Room Tip: Ask for a higher floor
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  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank TwinFlayms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARIAResort, Manager at ARIA Resort & Casino, responded to this review, 11 October 2013
Hello,

Thank you very much for taking the time to write a review. We would like to thank you for choosing ARIA, and we appreciate your feedback. We work very hard to provide an outstanding experience to all of our guests, and you input is very helpful. Thank you again.

Regards,

Derek
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 October 2013 via mobile

What an amazing hotel. Close to everything and completely self sufficient hotel. Beautiful rooms with gorgeous views and amazingly helpful staff. A must stay for anyone wishing to visit Las Vegas and experience everything!!

Stayed October 2013, travelled as a couple
Helpful?
Thank mandy_mc28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 October 2013

We were in Las Vegas for a business conference, which took place at Aria. We'd never stayed at this resort, and selected it for convenience of access to the conference. We booked a corner suite, which turned out to be FABULOUS!

Room 36144 opens to an entry foyer and half bath before one even enters the main space. On entry, the electrically operated blackout curtains opened, and we began to appreciate what a comfortable, functional and efficient space we were to occupy. The room was truly on an end of the building, with views covering at least 270 degrees. Aside from the foyer and half bath, the room includes a furnished living room with large, flat-screen TV and stocked bar plus mini-fridge; a comfortable bedroom with plenty of storage; and an enormous bath with glass-enclosed shower, soaking tub in a corner window, flat-screen TV; double vanity and THE MOST AMAZING TOILET. Seriously - the toilet has a heated seat and offers front and rear washing plus drying at the water temperature and pressure of your choice!

Each room has wall controls (switches) for lights and curtains. There are "privacy" and "service" notice controls in the foyer which appear outside the room so that housekeepers and others will know what your needs are. Turndown service was provided each night.

Our only complaint was that while the suite is technologically advanced, there are no accessible power outlets near the bed .If you need to plug in...say...a CPAP, you have to wrestle with the mattress to find an outlet behind the headboard.

The views more than make up for this.

Room Tip: Our corner suite made the trip quite pleasant for us. Large, well-furnished and amazing views.
See more room tips
Green Features: The Aria is serious about being green. They make it easy to help by having one button in the suite which turns off all unnecessary services while you're away.
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canfitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARIAResort, Manager at ARIA Resort & Casino, responded to this review, 11 October 2013
Hello,

Thank you very much for your review. It’s great to hear your enjoyed your stay at ARIA and were able to experience the touch of modern luxury that makes us so unique to Las Vegas. Thank you again for the great feedback, and we look forward to your return.

Kind Regards,

Derek
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida, Usa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2013

Definitely upper class hotel - expensive food wise but well worth it. Beautiful contemporary rooms - two huge pools with private cabanas that can be rented and the Liquid Lounge for another pool for the discreet. Nice casino with great filtration for non-smokers. Staff is very friendly throughout hotel.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLR2213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akron, Pennsylvania, Usa
1 review
Reviewed 10 October 2013

Stayed here for a conference that was being held in the convention center. Had incredible service from the time I checked in, to the time I checked out! It was really top-notch. I utilized the valet & bell hop service and both were perfect and convenient. The bell hop we had was nothing short of amazing, even filling up our self-brought cooler with ice since he noticed "it was getting low". The room was absolutely stunning. Upon initial entrance, the lights came on, music started playing, and the curtains opened to a view of Vegas! Perfect! The beds were extremely comfortable. Very clean and nicely appointed (just don't touch the mini bar, lol). Staff was extraordinary. Really, just wonderful! 3 outdoor pools which are very lovely - we had lunch & drinks poolside & it was amazing! I wish we would have had more time to try the restaurants inside Aria, especially the mexican one but unfortunately did not. We did eat at tha Aria Cafe late one night and it was delicious! We also had the most delicious coffee at Jean Phillipe. Not to miss... Zarkana by Cirque Du Soliel!!! What an amazing show!!!!!!! The theater is gorgeous & the performances stunning. Casino - I only played slots (won the jackpot on a penny slot machine!) so needless to say I was happy about that! The casino floor was buzzing at all hours and the cocktail servers were friendly & abundant. Would definitely return to this gorgeous hotel! Everything was perfect!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VeggieMama3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARIAResort, Manager at ARIA Resort & Casino, responded to this review, 11 October 2013
Hello,

Thank you very much for your review. It’s great to hear your enjoyed your stay at ARIA and were able to experience the touch of modern luxury that makes us so unique to Las Vegas. Thank you again for the great feedback, and we look forward to your return.

Kind Regards,

Derek
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bay of plenty, new Zealand
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 October 2013 via mobile

We looked at many hotels before booking this one as always you think you have paid everything when you arrive then they hit you with the resort fee. The room was clean and they had a privacy light at the door that you could switch on when you do not want to be disturbed, well don't bother as they totally ignore this. Also if you want to eat in the buffet restaurant it takes longer to be seated than to que and pay.

All in all I think this hotel is over priced for what it is, I'm sure you can find better on the strip.

Stayed October 2013, travelled as a couple
Helpful?
Thank Xpome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARIAResort, Manager at ARIA Resort & Casino, responded to this review, 11 October 2013
Hello,

Thank you for taking the time to write a review of your recent stay with us. We are very sorry we did not meet all of your expectations. We work very hard to maintain the highest standards of service, and your feedback is very much appreciated.

Sincerely,

Derek
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Vancouver, British Columbia, Canada
1 review
Reviewed 10 October 2013

Everything from arrival to departure was exquisite - great attention to detail and attentiveness, from the fabulous rooms and housekeeping to Front Desk to Casino to Sports Bar the staff spoils you..loved it - planning next visit!

Room Tip: Best Bed I have ever slept in - my entire life!
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ARIAResort, Manager at ARIA Resort & Casino, responded to this review, 10 October 2013
Hello Sharon,

Thank you very much for your review. It’s great to hear you had a memorable stay at ARIA and we appreciate the kind words. Our dedicated staff works very hard to provide every guest with an outstanding experience, and we are happy you were able to experience this first hand! Thank you again, and we look forward to your return.

Regards,

Derek
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ARIA Resort & Casino

Property: ARIA Resort & Casino
Address: 3730 Las Vegas Boulevard South, Las Vegas, NV 89158-4300
Phone Number:
Region: United States > Nevada > Las Vegas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Las Vegas
#6 Casino Hotel in Las Vegas
#7 Family Hotel in Las Vegas
#11 Business Hotel in Las Vegas
#11 Luxury Hotel in Las Vegas
#11 Spa Hotel in Las Vegas
#11 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ARIA Resort & Casino 5*
Number of rooms: 4004
Official Description (provided by the hotel):
ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with MGM Resorts International, Booking.com, Ebookers, Hotels.com, Holiday Gems, Priceline, Odigeo, Expedia, Southall Travel, Agoda, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your ARIA Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aria Resort And Casino
ARIA Resort & Casino Las Vegas

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