This hotel is definitely a looker but leaves a lot to desire.
• Since I am a techie, the room was definitely a plus. The technology that was present in the room is what you would find in high end homes. The décor is very modern, which also appeals to me and the room is very spacious. When you hit the “Good Night” button everything shuts down, lights, TV, curtains close…. “Good Night”!
• The pool area is very nice. The Cabana area is definitely a nice touch, very spacious.
• Jean Georges Steak House was good. The waiter was very attentive and offered to bring out different sauces for the table to sample on their steaks. The usable wall of wine that also doubled as décor is very nice.
• The key in the service industry is "Service" and it was lack luster at ARIA and since I have seen some posts in regards to the service at the hotel, I was not surprised. Upon arriving at the hotel there were not a lot of people waiting to be checked-in, as I have seen at other hotels in the past. The check in process was very slow. The person helping me check in was very pleasant but never the less the process was ‘”Slow”, which no traveler wants after traveling all day.
• The room service was “Slow” as well which I experienced after leaving the front desk. Upon placing my order I was given the standard statement, “We will have your food to your room in 50min or less”. Well it took 1hr and 25mins. Both I and my wife feel asleep waiting on the food. The attendant was very apologetic about us having to wait and gave us a complementary tray of chocolate covered strawberries for the long wait. Now I haven’t did any type time study to determine if room service is faster or slower during certain times of night or day but we ordered our food in Vegas @ 1ish in the morning. I am quite sure that a lot of the guest where out doing what they do in Vegas, not ordering room service and then turning in for the night. So what I am saying is there is no excuse for this type of tardiness.
• The restaurant Café Vettro continued the theme of poor ‘Service’. The restaurant had very few people when my party was seated to eat and continued to have very few during our stay. The wait after our order was taking was very lengthy and we had to ask for refills of drinks at the table. When our food finally arrived at the table the waiter was very apologetic about us having to wait and issued out our respective dishes, well all but one. My order was not one of the dishes issued out. The waiter told me that he had to go back and get mine. I was thinking that he would be right back because he didn’t have room on his tray to bring all of the orders, “Wrong”! After about 6 or 7 minutes of waiting for my order, I asked the waiter where was my order, which he stated that it would be right out and I stated that my order would be free for this foul up and wanted to see the manager. The manager did comp a couple of the parties’ food and apologized for the wait. When my food did arrive the French Fries that I ordered where cold and I had to request “HOT Fries”! Also one of the persons in our party ordered Lemon Aid and never received it. So to say the least this was not a pleasant dining experience.
- Official Description (provided by the hotel):
- ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, Travelbag and Southall Travel so you can book your ARIA Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Aria Resort And Casino
- ARIA Resort & Casino Las Vegas