We stayed at the Aria for two nights after spending 11/2 weeks in the National Parks. We booked the hotel in July (got a very good rate on their website for deluxe room).
We were so looking forward to spending time in Las Vegas and at the Aria.
The weather was bad at Bryce and we decided to come into Vegas a day earlier. We called the Aria Front Desk who at first seemed taken aback that we called them directly and not central reservations number. They then proceeded to say rooms were available but they would be unable to negotiate a rate with us that was anywhere near comparable what we were paying for the two nights already reserved. We decided to just book a room at another hotel and go to the Aria the following day.
We checked tripadvisor reviews and booked a room through expedia for the Ballys Hotel. We arrived at Ballys in the late afternoon and checkin was swift and pleasant. Room was large, clean, nonsmoking as requested and on a reasonably high floor. Hotel is not new but well maintained and service is prompt and courteous. They are adjacent to the Paris Hotel. Very centrally located. Bellagio is across the street and Aria is also close by.
We had breakfast the next morning and drove to the Aria with plan to just pre checkin and leave our luggage until a room was ready. I was given baggage claim check and told to go to pre-checkin.
Lines at checkin are extremely long and SLOW at the Aria. When my turn finally came I was told that she couldn't register us as it was my husbands name only on the reservation ( I booked deluxe room for two and provide both names to reservations agent). She then said okay she would take my information and my husband needed to come back with me with his photo ID when we came back.
We went to see the Hoover Dam and as promised the Aria did call in mid afternoon to say the room was ready.
We got backt to the Aria close to dinner time. We checked in and called for our bags. Unlike other reviews the bags did come in a very reasonable time. We were WOWED by the beauty of the room and all the modern amenities,electronics,etc. I was taking pictures/videos of the room just to post online. That was when I discovered that the free wifi internet didn't exist and they wanted a daily charge for this.
When I booked the room , I particularly was interested in the Aria as it posted a "no resort fee" and when I reserved the room was told that wifi would be included in the room charge. When I went down to the dest to query this I was told that "this won't be consolation to you but like the other Vegas hotels we are going to a resort fee in November".
Decided not to make a big deal out of this and went to dinner at Lemongrass. We had an excellent meal (service was also very good) and then went to explore the Vegas strip.
We got back to the room very late and that was when we learned a valuable lesson. If sleep is of any concern to you on a vacation before you are smitten by the beauty of a place take the time to check out the bed or whatever is most important to you.
The bed is "pillowtop" but were clearly not replaced since the hotel opened. What made it worse was the boxframe it was on was totally shot and needed to be replaced. We struggled to find a spot that we would not sink to the bottom or the middle and finally just slept on the floor. Yes I did just say that and between my husband and myself we have travelled all over the world for business and/or pleasure and never had to do this.
My husband went to the front desk in the morning and was told they would need to have housekeeping check out the bed. He said this was unaccesptable. Without any apology or offer of compensation they offered to show him another room with king bed (he requested that they show him a room with two queens thinking that we'd have a better chance of at least one good bed). They said the room with two queens would be an additional $30 charge. We were told to wait outside a room for security to show us the room and "try" the bed.. I think we waited at least 30 minutes or more for security. The second room was pretty much the same as the original but the bed was marginally better and for one more night I just wanted to settle in and enjoy the rest of my time in Vegas. I had left the privacy light (everything in this hotel is electronic) on when I left our first room as all our belongings were still in it. We came back to the room to call for a bellhop to move our bags only to find the room ajar and two men in the room switching the mattress. I am still clueless why they didn't offer to do this in the first place. They then looked at the box spring and said maybe they needed to put some plywood between the mattress and boxspring!! I know this can be done but in a 10 month old five star hotel????
We went out to enjoy our last day/evening in Vegas and pretty much spent the rest of our time anywhere but the Aria. Came back at the end of the evening only to find that the bulbs in the lamps by the bed needed to be replaced. Called housekeeping twice before someone came up and then he looked at me and said "did you try everything to see if they worked". Yes the remotes worked and the bulb needed to be replaced.
We didn't bother to call for a bellman on checkout and just took our bags to the parking lot ourselves. Checkout was not long but not once was an apology for our inconvenience even expressed by any of the staff.
If Vegas is on your list of places to go to please realize that there are so many hotels to choose from that please read reviews carefully before you choose hotel. Look beyond the surface as some of the older hotels in this tight economy may actually be providing better hospitality and services (Ballys did give us a book with several discount coupons).
The Aria and City Center are well located and the hotel is beautfiul and modern but they need to make serious changes in how the hotel is managed.
We have just gotten back from vacation but do plan on writing also to Aria and MGM management re our experience which I see from other recent reviews is unfortunately not uncommon.
- Official Description (provided by the hotel):
- ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more less
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- Also Known As:
- Aria Resort And Casino
- ARIA Resort & Casino Las Vegas