The hotel itself looks nice but the people who work there are the worst I have ever encountered anywhere. The Cafe Vettro service staff was horrible. Took over 2 hrs for lunch in the middle of the afternoon. When we complained they did nothing but sneer and act like they didnt care. So I called the hotel manager from my room. Told her the story and she was very nice. Said she would comp our lunch tab since we got such poor service. THEN that night when I got back to my room she left a long winded message on my phone. Said she talked to the manager and now she was NOT going to comp us. The manager lied to her and said we said we didnt want her to do anything? Can you imagine? Pay all this money and get treated this way?
The rest of the time was the same. Every where we went. Lousy terrible service. At the buffet for breakfast we waited 20 mins for coffee??? And then they said" we cant leave a pot on the table?" For $51 for 2 you cant leave coffee? I have to wait for you to come back? each time I want more coffee? And they were never around.
Stay at the Wynn or Encore anytime you can. Everyone in town knows Steve treats his people best and they are all helpful...
- Official Description (provided by the hotel):
- ARIA Resort & Casino is a AAA Five Diamond Award winning resort which offers you the best in accommodations, gaming, dining and entertainment. Check out the newest place to see and be seen on the Las Vegas Strip. ... more less
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- Also Known As:
- Aria Resort And Casino
- ARIA Resort & Casino Las Vegas