we stayed there for one night choosing Venetian resort as a treat - now we know it was not worth it and we should have stayed in cheaper and so much better Hilton Elara (where we spent the previous nights). First of all, lighting system in the room was terrible, it took ages for everything to switch on and the light was not bright enough – both in the room and in the bathroom!!! TV in the bathroom did not work (very disappointing!) –as we stayed there for a night we decided to not to call facilities to fix it. we got room on the 4th floor – with a view on the wall or some sort of drive way! We were also woken up by a cleaner at 8:40am (!!!!) –it was supposed to be a room inspection!!!!. How can you relax in such an environment??!!! The worst happened at the check out – my Partner was informed his credit card was charged 100 dollars in case any incidental damages, they said they would refund it however we have never authorised anyone to charge our credit card!!!! Also, the fact that they charged us means that our bank charged us overseas transaction fee!!!!! Also, we haven’t even been asked how did we enjoy our stay in the hotel!!!?Is this a 5 star standard of customer care???!!! No. Room was clean and spacious - that is the only advantage of the place. Bin on one of the floors was 100% full and not even touched by the cleaner – don’t think it should happen in 5 star resort. we are very disappointed!!!! Don't think we will ever consider this hotel. I will not recommend it to my friends.
- Official Description (provided by the hotel):
- THE WORLD'S MOST EXTRAORDINARILY DESIGNED HOTEL Every major Las Vegas guidebook recommends Center Strip casinos. The Venetian is located at one of the most exciting crossroads of the Strip, putting you within walking distance of the biggest attractions on The Strip. We guarantee the lowest prices for our suites can always be found directly on the Venetian website. When you book direct: • We are 100% sure you will never find a better rate anywhere else. • We are 100% sure we will never lose your reservation. • You will have priority access to our best rates moving forward. Plus, we guarantee: • The lowest possible rates, our partners are obligated by contract to follow our pricing rules. • Access to the best selection of suites and offers • Access the best service, located on-property • Access to Grazie, our loyalty program • Free Cancellations and Modifications* ... more less
- Reservation Options:
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- Also Known As:
- Venetian Resort Las Vegas
- Venetian Hotel Las Vegas
- Las Vegas Venetian
- The Venetian Las Vegas