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“Decent hotel, old rooms but good service & location”

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Monte Carlo Resort & Casino
Ranked #102 of 264 Hotels in Las Vegas
GreenLeadersGold level
London, United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Decent hotel, old rooms but good service & location”
3 of 5 bubbles Reviewed 1 December 2012

Well what can I say about the Monte Carlo? We stayed there for 7 nights 21st to 28th November, after a really last minute trip booked to Las Vegas.

We were travelling with 2 little ones, so we needed a cot and a fridge for the milk. We were surprised to find nearly all hotels in Vegas charge about $25 & $35 for each item, PER NIGHT, for the use of them. For 7 nights this would cost too much. When I rang Monte Carlo, they were one of the few hotels who agreed right away not to charge for the infants (as occupants) and not to change for the fridge. We did however, have to transfer on the 2nd call to front desk who agreed to waive charges for the cot, otherwise it was better to buy one from London and take it!

I have so much feedback to give so I am going to split it out.

The hotel lobby area is really nice and posh and very welcoming. Initially, it can appear boring in comparison to the newer and themed hotels but I don’t think this is too much of an issue. There isn’t really a place to walk around and sit down, but the street of dreams is a nice area with no casino and pleasant area. Ideally there would be some sofa/seating area for general usage and relaxation-this hotel does not have it.

Hotel staff, front desk and service- undoubtedly 5 star, very friendly, approachable, nice and willing to assist for any matter. I’ve stayed at other hotels were service isn’t as important but this hotel, even the bell desk and pool attendant were always helpful and supportive

Room size & condition- this is the big problem, it is good size with 2 double + a cot, but it’s quite old. The carpets are old, ours was torn and the spikes from the gripper were coming off (dangerous for children- it was later fixed with unprofessional and shabby looking masking tape on the floor). There were several loose wires for the cabling, phones, looking very shabby. There was a shortage of power points so to charge phones, camera’s, laptops was a nightmare and this was big issue. Staying there for 7 nights is difficult with very limited storage in the room, 3 drawers (one was broken) and 1 place to hang jackets. Ideally there needs to be more cupboards to put things away. The toilets are outdated i.e. the bathtub is too low, the silicone is moulding and blackening, the shower is powerful and unsuitable for kids. When the room next door takes a shower or toilet you can hear the plumbing and this will KEEP YOU AWAKE in the night. One on night we heard next door in the middle of “baby making” and once again demonstrates the ageing of the room/poor sound insulation.

There is a large flat screen TV with USB port and it’s great, but it was not HD quality so viewing was not that good. Finally, internet via a lose Ethernet cable is really shabby and it did not work for 2 days until I had to make several calls to technical services and paid them to get it working (in tips). Therefore the resort fee is a bit of a con since wired internet was not great and we never used the gym.

We had to make many calls to get things fixed but the beds were comfortable and the pillows too. I’d prefer they use fitted sheets as in the night the sheets all get tangled up! They offered us an alternative room but swapping over was such a hassle with 2 kids and 4 cases we stayed put and ask for some credit they provided us. The other room was similar in style and condition.

The view was facing north strip but not much to see other than MGM and Hawaiian market place, but after a day you get over it. Ever since the new Aria tower came up there is not much of a view from this hotel.

The key handle stopped working on day 4, 5 and 6 and numerous occasions we were locked outside the room, waiting for security to let us in. I complained many times and each time you have to give a tip to the person coming to fix the item. I should not have to pay for these types of flaws in the room.

Overall I would have to give 2 stars for the bedroom condition.

Pool- a reasonable size is, in November only 1 pool was open but wave and lazy river pool closed. As long as you go before 2pm its ok to swim there as it’s heard. With only 1 hot tub I can imagine it getting very crowded. I would give 4 stars.

Restaurants are limited choice. The café is basic but has a decent choice of food. It’s clean tidy and well run. Normally this would be a great diner but in Vegas with so much competition you need to have something distinct about your establishment. The pub is very nice and themed. Service was slow but food was decent and the choice of beer is huge. It’s tucked away but once you find it there is a good evening. The buffet was disappointing as we tried 2 times to see before we pay and were not happy with eating tacos, pizza, and curry at 8am in the morning. We found a confusing choice to food at breakfast and the actual buffet area is very small compared to other buffets. That’s why we went to Planet Hollywood for buffet breakfast and found it to be exceptional. We did not try any others thought the onsite food court is basic and not fancy, only worth it if you are staying in the hotel, not worth a separate visit.

Location was very good. The south end of the “central strip” is great for being near New York Hotel (great restaurants), Monorail for Mandalay Bay shark Reef (good for kids) and very close to Excalibur which has a great arcade area called Fun Dungeon. It’s also right near CVS so excellent for snacks, milk, water and other needs. There is the M&M world opposite, adidas, and a cinema, Denny’s and a big food court opposite including the huge Hawaiian market, so I think it’s a good place to stay. It takes about 45 minutes with 2 buggies to walk to Venetian or fashion show mall, which we did more than once. Don’t bother taking the monorail (in the hotel) if you want to save time as you need to walk through the entire Bellagio hotel to get onto the strip it’s quicker just to walk directly. Otherwise take cabs or a bus pass is the way forward if you don’t want to walk. I would give 4 stars for location.

The casino floor is similar to other hotels it’s not too fancy and grand but still decent and well maintained. I didn’t see any $5 blackjack tables in the evening so cannot tell if this is the same in all hotels after dark.

I was very sad to leave and I really miss Las Vegas including the hotel. I stayed here mainly due to location and price, next time I would want to stay in a bigger room and something with a theme, more storage space and better food choices. Due to the volume of choice in Vegas I would prefer to try elsewhere unless I was blown away by the hotel, but given the drawback mentioned earlier that is not the case.

Either way I can thank Monte Carlo for an overall pleasant stay.

Room Tip: Check the condition & that things work before you settle in..
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RaviDoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Pittsburgh
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 December 2012

This was our second stay at the Monte Carlo. It has a great location and very good prices. Check-in was a breeze. Our room was spacious and comfortable. Monte Carlo is located in the South end of the strip but it is close enough to the center strip for a relatively easy walk. We played a little slots and some blackjack at the Monte Carlo, the lack of very loud music at the back of the casino was welcomed. The resort fee --like all resort fees-- is ridiculous.

Room Tip: If you get a room on a lower floor, you will be able to pick up the free WIFI from the food court.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scholnicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 1 December 2012

the hotel need a better maintenance and renewing. old room and bathroom with lamps that broken (took them 3 day to fix). the hotel feel old and cheap. noise and smell (marijuana) from next room of young's smoking intensively. the goods things: location, clean and the nice view from the window.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gidi06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre, South Dakota, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 November 2012

I like the Monte Carlo better than the bigger casinos that surround it, because you don't have to walk ten miles to get a cup of coffee in the morning or find a place to have a beer. The pool is close by the elevators as is the food court and main lobby. The people have always been friendly witrh a cheerful greeting. The Monte Carlo also has some decent affordable pricing.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 30 November 2012

This "resort" is located on the Vegas Strip. Perfect location for exploring all Vegas attractions, and includes tram rides to City Center and Bellagio. Lots of eateries on premises, ranging from food court to high-end steak house, plus Vegas obligatory buffet. Casino is standard fare, but benefits from absence of very loud background music with heavy drum beat found in most other Vegas casinos. Visitors here tend to be middle age; not a favorite of the wild-and-crazy party crowds. Rooms are showing their age and are in need of TLC, but clean and functional.
Major complaint is impoisiton of "resort fee" at $20/day on top of room rates. This fee gets you nothing that is not standard offering at most major hotels in U.S., such as towels at the pool. Room rates however can be extremely reasonable, especially mid-week.

Room Tip: Rooms facing the strip are more expensive, as are higher floors. Be sure to ask for room higher than...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank helinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 30 November 2012

My husband, daughter, and I went to Las Vegas over Thanksgiving. I wanted to try the Monte Carlo because I heard they had a great pool area and wanted to return in warmer weather. Check in was ok but took a while because of signing up for players club. The room was small and older with mold in the bathroom and my daughter's bed had gross yellow stains on the duvet cover. We had to call housekeeping to get a new one which they did promptly. The casino has lots of good slots and is close to Aria and Bellagio by free tram. The pool was very small and the wave pool and lazy river were closed. I have seen much better pools in Rancho Mirage and would probably not return to this hotel. Also, we faced the strip and couldn't sleep at night due to poor insulation of the windows. You could hear the ambulances going by every few hours and waking us up.

Room Tip: Get a room that does NOT face the strip to prevent too much noise
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  • Stayed November 2012, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LUVMEXCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 30 November 2012

Let me start off with the good. I chose the Monte Carlo because I like the availability of low cost restaurants in the food court the fact that it is centrally located by the strip. When I checked in the staff was very friendly and the lobby was nicely separated from the casino and comfortable. I got to my room and it was average. No amenities that really stood out. The view was nice and the black out drapes are a must for me. The bed was comfortable, but the pillows to thick for my taste. So far so good! However, it was at this point that I realized how paper thin the walls must be. It was as if the people in the rooms on both sides of me were in my room. I could easily hear their conversations, doors opening and closing, TVs, etc. As with most Vegas visitors this meant hearing people partying (within their right) most of the night, every night.
All I can say is that if you're looking for a quiet place to sleep each night, this is not it. If you're looking for a nicely priced hotel, convenient to the strip and you plan be up every night to the wee hours of the morning, then you'll be fine here.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank terrylwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Monte Carlo Resort & Casino

Property: Monte Carlo Resort & Casino
Address: 3770 S Las Vegas Blvd, Las Vegas, NV 89109-4323
Phone Number:
Region: United States > Nevada > Las Vegas > The Strip
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Green Hotel in Las Vegas
#41 Luxury Hotel in Las Vegas
#42 Spa Hotel in Las Vegas
#51 Casino Hotel in Las Vegas
#64 Family Hotel in Las Vegas
#77 Business Hotel in Las Vegas
#86 Romantic Hotel in Las Vegas
Price Range (Based on Average Rates): £
Hotel Class:4 star — Monte Carlo Resort & Casino 4*
Number of rooms: 3003
Official Description (provided by the hotel):
Monte Carlo Las Vegas Resort and Casino is located in the heart of The Strip, putting you in the center of the Las Vegas excitement. Explore the possibilities with a collection of well-appointed room options including our Deluxe Rooms with their contemporary decor, High Floor Rooms in classic European styles, our relaxing Spa Suites with an oversized hot tub in the center of each room, our exquisite Monaco Suites and Diamond Suites, two elegantly luxurious choices, and the exclusive boutique HOTEL32 resides at the top, providing the ultimate perch to view all that glitters in Las Vegas. The open-air BLVD Plaza located in front of the resort is the ultimate social gathering spot and ideal setting to relax, re-energize and socialize. The plaza features a variety of unique culinary venues and a casual, lively environment. The resort is neighbor to the Park, an immersive, outdoor destination for dining and entertainment, Park Theater, which hosts top performers around the globe and has redefined Las Vegas entertainment with its intimate 5,200 seat venue, and the state-of-the-art 20,000 seat T-Mobile Arena. ***Monte Carlo Resort and Casino is undergoing an exciting transformation into a new luxury resort experience. Guests seeking a pool experience during their stay at Monte Carlo will be given free access to MGM Grand and Mandalay Bay pool complexes, based upon availability. Details will be provided upon check-in. ... more   less 
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Also Known As:
Monte Carlo Resort And Casino
Monte Carlo Hotel Las Vegas
Carlo Hotel Las Monte Vegas
Monte Carlo Las Vegas Reviews
Monte Carlo Resort & Casino Las Vegas

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