Went to Las Vegas for the last day of CES 2013. Turned out to be a nightmare trip. Within 10 minutes after getting my rental car around 11pm, a young lady sitting behind me at a RED light, accelerates when the light turned green, before I could accelerate through the light. A fender-bender consuming three ours of my time. Note: Always take a photo of your rental damage after the accident (avoids rental company exaggeration) and the tag number of the car that hit you, (in case they decide to skip the scene). Officer said other driver be charged, so this will work out.
Had picked the Monte Carlo, which I have stayed at several times before and rated well, because the rate was about $65 for the night, much cheaper than in previous years during the convention.
Hotel: Still nice and bright as usual with lots of activity. There were ample desk agents.
Room and Bed: I only observed the interior it for a split second before going to get another rental. I crashed when I got to the hotel, not paying attention at 2am, because I was exhausted. However, I noted as I crawl into bed that the sheet above my body felt 'odd' (no nothing crawling about odd). When I awoke the next morning and pulled back the cover. I found a significant tear in the sheet, that was too big for housekeeping not to have noticed when they put it on the bed. Also as I looked around, I found a couple of small tears in the lamp shade and what looked like a liquid stain on the shade.
Although no specific stain on the floor, the carpeting appeared dull compared to before.
I've attached photos of what I saw when I awoke the next morning.
I was shocked, because this was not similar to any previous experience with them. That is my fair statement.
Bathroom: Absolutely no problems there, wall dressing and floors were fine. The bathroom is a decent size.
Outcome: As you can imagine after the accident, I was not happy with this hotel also adding to my experience on this trip.
I complained at the desk upon check-out before going to the convention. A well experienced supervisor, apologized profusely. She offered to comp me $50 in food expenses from the restaurants. A future stay in a proper room would have been more appropriate, because food doesn't cost much. However, I was hungry so I took it.
One thing though! She waive the resort fee, which I didn't even know I was about to be charged. I scoured the reservation site before booking at hotel.com, because I hate 'resort fees' and won't intentionally book a hotel with them. It creates a false sense of value in nice terms and is deceptive in the worse terms.
I'm looking at the Monte Carlo right now as I do this review on hotels.com website with a fantastic rate option of $44 before taxes and such for Sunday night. I see no mention of a resort fee. Call 'any' hotel you are considering and ask if a resort fee exist.
A good thing!
The supervisor asked for a copy of these photos you see here, so that she could direct them to housekeeping. That is when I figured she was serious about addressing the issue.
Buffet: I used the comp for breakfast (brunch) and the quality is not as good as before. The pancakes and waffles on the steamer tray were so dry I could not cut them easily with a knife. You have to get your own drinks from a self-serve station, versus the waiters bringing them to you. The rest of the food was okay and they still had the good omelet station.
I came back around 3pm, while they appeared to still be in the brunch mode. While nibbling, they converted over to dinner items and I will say they were MUCH better in quality and taste.
I could not pick up wifi in the room. I believe they have a hard-wire system, which would be an issue for those who travel with tablets.
The reality is people's perception of value is what they spend compared to what they get. Since the hotel cost less this time and I ran into these issues only this time, my perception was the hotel was dropping in quality. Hope that I am wrong. I still like the hotel, but I can only compare it to how good it was before.
- Official Description (provided by the hotel):
- Monte Carlo Las Vegas Resort and Casino is located in the heart of The Strip, putting you in the center of the Las Vegas excitement. Explore the possibilities with a collection of well-appointed room options including our Deluxe Rooms with their contemporary decor, High Floor Rooms in classic European styles, our relaxing Spa Suites with an oversized hot tub in the center of each room, our exquisite Monaco Suites and Diamond Suites, two elegantly luxurious choices, and the exclusive boutique HOTEL32 resides at the top, providing the ultimate perch to view all that glitters in Las Vegas. The open-air BLVD Plaza located in front of the resort is the ultimate social gathering spot and ideal setting to relax, re-energize and socialize. The plaza features a variety of unique culinary venues and a casual, lively environment. The resort is neighbor to the Park, an immersive, outdoor destination for dining and entertainment, Park Theater, which hosts top performers around the globe and has redefined Las Vegas entertainment with its intimate 5,200 seat venue, and the state-of-the-art 20,000 seat T-Mobile Arena. ***Monte Carlo Resort and Casino is undergoing an exciting transformation into a new luxury resort experience. Guests seeking a pool experience during their stay at Monte Carlo will be given free access to MGM Grand and Mandalay Bay pool complexes, based upon availability. Details will be provided upon check-in. ... more less
- Reservation Options:
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- Also Known As:
- Monte Carlo Resort And Casino
- Monte Carlo Hotel Las Vegas
- Carlo Hotel Las Monte Vegas
- Monte Carlo Las Vegas Reviews
- Monte Carlo Resort & Casino Las Vegas