We arrived just brfore 3:pm, tha valet took our car, asked if we needed directions. We waited to check in. The front desk did every thing they could to speed up checkin, the front desk clerk gave me exactly what I needed- a room near the elevator. The beds arethe most comfortable that we have experienced in Las Vegas.. The only problem I have with the hotel is the resort fee. We could not use the pool because it was very cold.