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Tropicana Las Vegas - A DoubleTree by Hilton Hotel
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Reviews (12,517)
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4,271
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All reviewsclub towerparadise towerbeach cafepool areaother hotelssouth end of the stripnew york new yorkclose to the airportlong walkfood courtgreat poolmandalay baycasino floorself parkingslot machinesstrip viewbungalow
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5,753 - 5,758 of 12,517 reviews
Reviewed 15 February 2014

When booking my room on they're website, they offered upgrade choices,$ 30.00 each for either early check in, late checkout or higher floor. I didn't take them. When I attempted to check in at 1:00 pm I couldn't find a check in line. Not many people there so I found an empty line and asked where check in line was. I was told that check in didn't start till 3:pm but for
$20.00 he could give me a room now. When I protested I was told that was a general practice on the strip. I knew that was a lie since I had just stayed at 2 other hotels.I paid the $20.00 because I didn't want to stand there 2 more hours. I was not given the handicapped room I had booked, and the room I was given had a problem with the bathtub as the maintenance man showed up shortly after I did. The maintenance man listened to my problem and got my room changed and my $20.00 back .Thanks much to him But I'll never go back

Room Tip: use a different hotel
  • Stayed: February 2014, travelled solo
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1  Thank Clyde414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded 17 February 2014

Dear Clyde414,

We greatly apologize for the unnecessary frustrations you experienced. Our priority is to constantly strive to provide a relaxing and enjoyable stay and I am terribly sorry to see that we have failed in providing this during your stay. We truly hope to have the opportunity to better serve you in the future! Myexperience@troplv.com - Shelby

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

No huge issues with this place. Older historic Vegas property doesn't have NEAR the gambling or restaurant action, if that is what you might be looking for in a a "one place fits all" resort. But it IS a nice redo on the old Vegas tradition, and well worth it if you can get Honors points, since it is now part of the Hilton DoubleTree Honors program. The rooms were spacious and well taken care of, and the service was very very good. They know they aren't a big casino property, but they DO take care of you when you are there!

Room Tip: the Club tower is the place to stay
  • Stayed: February 2014, travelled on business
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1  Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded 14 February 2014

Dear Christopher C,

Thank you for taking the time to write a review about your recent stay with us. We are pleased you enjoyed the rooms and had a great time with our staff! We are terribly sorry to hear that we did not meet your entire expectations for the hotel. Your feedback is very important in helping us to improve in every way possible.We hope to see you again! Myexperience@troplv.com – Shelby

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Reviewed 13 February 2014

Like: new face on this older property and pool was nice. A number of employees were nice overall. Service in conference area was excellent.

Ok: food in conference area was ok, they employees were either great or a real jerks (most were great)

Dislike: many in our large group began having allergy problems on day 2. The air moisture content in the rooms seemed high and I wonder if they do not have a mold problem. This was a real issue for me and not induced by other activities. Otherwise, post renovation, it could have been a reaction to stuff in the air.

I would probably choose another property next time based primarily and the last item.

Stayed: February 2014, travelled on business
3  Thank plattravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded 14 February 2014

Dear plattravel,

We greatly apologize for the unnecessary frustrations you experienced. Although we strive to provide the best air quality throughout our hotel, your feedback is very important as it allows us make any necessary improvements. We truly hope to have the opportunity to better serve you in the future! Myexperience@troplv.com – Shelby

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

Let me start of by saying that we are "hospitality nightmare" travelers: I work as an Executive Housekeeper and my husband is a Chief Engineer. Both work for Hilton. We can see issues and problems as soon as we walk in in any hotel.
Tropicana greatly impressed us! We stayed in Tower club king room with the strip view. I was surprised with the cleanliness and fresh smell in room! All collaterals were in place, just enough amount of towels and clean carpet. (Usually it is an issue for a high volume hotels). My husband really liked the ceiling crown molding and the fact that you don't have that awful "popcorn". Tile and caulking in the bathroom were in good shape, toilet clean, vanity had nice lighting. Walls are thin, but it is like anywhere else. We had small children next door screaming and singing at 6 am every morning, which was unpleasant to hear after going to bed at 5 am. I really don't understand people coming to LAS VEGAS with small children... But again, its no surprise for us. We've seen it all in our profession and we know it has nothing to do with the hotel.
Location is perfect. Right in the beginning of the strip. Casino downstairs was also great. We've spent some quality time out there. Everybody was very friendly and helpful!
Lobby/casino smelled just wonderful! I REALLY want to know what kind of scent it is!!!!!!!
There was plenty of self parking space an valet. You can choose either.
We will definitely come stay with Tropicana again!!!!!!
Thank you for everything and don't forget to let me know what kind of scent is in the lobby! ;)

Room Tip: Strip view on higher floor.
  • Stayed: January 2014, travelled as a couple
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1  Thank Natalie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded 14 February 2014

Dear Natalya T,

We appreciate the valuable feedback you provided us, our goal is to meet and exceed our guests' expectations and we are thrilled to hear you had an enjoyable stay with us, the wonderful scent in our lobby a special blended tropical aroma! Please let us know when you will be visiting again! Myexperience@troplv.com - Shelby

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Reviewed 13 February 2014

When the Trop became a doubletree and I first stayed here I gave this property a five star review. Wish I could delete that review, because they now longer treat Hilton diamonds right.

There are places you can stay at that are nicer and cheaper on the strip (I just stay off the strip at the HGVC on Karen now and take the monorail), but stayed here becvause they waived the resort fee and gave a nice full breakfast to Hilton diamonds in the past.

They are no longer waiving the resort fee. The ONLY feature of the resort fee I used was the free wifi which is provided for free to Hilton Gold's and Diamonds at all Hiltons worldwide anyway. The wifi is veyr slow and even as a Diamond, you have to pay to upgrade the speed. It's a wasted $20 extra dollars a day. I am only Platinium with Harrahs and that is due to a credit card and they don't charge me a resort fee there. If Harrah's will waive the Trop shoudl waive theirs for their diamonds seeing we have to spend over 60 nights a year iuni Hilton properties for that status.

The final straw was the breakfast and being told they no longer upgrade diamonds, makes staying there useless at those rates and with a resort fee. They use to give a nice hot buffet in the beach club. Now it's a very poor continental breakfast in the food court and there is a long wait and it's the same place you get your doubletree cookie at.

There are plenty of better places that are cheaper on the strip.

If you don't mind staying just a little off the strip I really recomend the Hilton Grand Vacation Club on Karen. I get treated great there, 2 minute walk to the monorail if you don't have a car or if you do have a car plenty of fee self parking right outside the door and large modern rooms with fast internet and no resort fee. With the savings I experience stayign at the HGVC over the Trop, I save more than enough for a great breakfast every morning.

Room Tip: Book whatever room type you want to stay in because this hotel no longer gives upgrades to Hilton Honor Members
  • Stayed: February 2014, travelled on business
    • Value
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    • Cleanliness
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4  Thank Jamie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trop L, Service Excellence at Tropicana Las Vegas - A DoubleTree by Hilton Hotel, responded to this reviewResponded 14 February 2014

Dear Jamesteroh,

Thank you for taking the time to share your experience with us. We apologize that your stay fell short of your expectations, especially in regards to the dissatisfaction you experienced with our Hilton Honors amenities. Your feedback is very important as it allows us make any necessary improvements. We truly hope to have the opportunity to better serve you in the future! Myexperience@troplv.com – Shelby

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