My husband and myself went to Las Vegas 3 years ago and stayed at The Venetian. This time we opted for The Mirage- what a dsiappointment. Absolutley no comparison, from the customer service, size of room, we were really disapointed. Our stay was for 5 days. It started with the member of staff checking us in. We were informed they had mixed up my surname and Christian name, and it thereofre appeared we were not booked in, she was just totally unhelpful. I remarked afterwards to my husband that if I took that attitude with customers I would expect to be out of a job. This was reflected throughout the whole hotel and clearly the staff need sessions in customer service.
The fridge in the small king size room was locked throughout our stay- 4 requests to various staff to open it failed, in the end we gave up and bought a polystirene box from Walgreen for $4 - a cheaper and easier option. We could not access the Wi Fi for our lap top, again 4 requstes for help ended in a blank wall, so we gave up.
Our two attempts for a sun lounger by the pool were absolute none starters, with queues formed with people waiting for vacated ones...
On the positive side the rooms were kept clean.
Sadly not a hit and definately not to be recommended, with so much competion, The Mirage needs to up its game.
- Official Description (provided by the hotel):
- Escape to the exotic - a world tantalizing to the imagination and the senses. The rooms are enticingly transformed. The villas and lanais are exclusive and private. The AAA Four Diamond service is excellent. Dining is sumptuous. The nightlife, dazzling. Experience the Grammy® Award-winning Cirque du Soleil® production of The Beatles™ LOVE™ and laugh with Terry Fator and His Cast of Thousands. Discover our Secret Garden and royal white tigers. Enter our Dolphin Habitat to meet Atlantic bottlenose dolphins. Feel the night heat up as you move between thrilling hot spots. Our enviable center-Strip location makes us an ideal spot to stay and play. The first. The best. The undisputed hottest rooms on the Strip. The Mirage. Vegas Starts Here™ ... more less
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- Also Known As:
- The Mirage Hotel Las Vegas
- The Mirage Hotel And Casino
- Mirage Hotel Las Vegas
- Mirage Las Vegas
- Hotel Las Mirage Vegas
- The Mirage Hotel & Casino Las Vegas