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“Staff very rude”

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Golden Nugget Laughlin
Ranked #4 of 11 Hotels in Laughlin
Albuquerque
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Staff very rude”
Reviewed 10 April 2014

It is a very pretty hotel and casino but the staff is very rude. I have stayed at the Golden Nugget in LV before and truly enjoyed my visit but no so much in Laughlin. I would not stay or play at this casino/hotel.

Room Tip: Find another place.
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  • Stayed April 2014, travelled with family
    • Service
Helpful?
4 Thank mimimcq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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Miami, Florida
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 10 April 2014

Stayed here for a couple of days mid-week in April 2014. Chose the Nugget because it was the highest-rated hotel by TripAdvisor in Laughlin. The property is quite small compared to the other towers along the river, but it has a rather convenient location (towards the south end of the row of hotel/casinos, and it was easy to get to everything.

The room was basic; clean and functional, but the same generic layout and features you find at most mid-level hotels. The rooms windows lacked sheer curtains, which was annoying because we were right by the pool, and had to choose to either 1) seal off the daylight with the opaque curtain, or 2) let everyone by the pool see in our room.

The guest WiFi worked well. The beds were a tad hard, but we slept on them well enough. The lock on the door required about 3 tries on average to read our keys -- perhaps they are getting old. Climate control was effective, but not particularly user-friendly. When we attempted to increase the temperature, we accidentally switched it to Heat mode, and it created a burning smell.

The pool is quite small - an oval maybe 30 feet (10 meters) long; the water temperature was comfortable. There were adequate chaise lounge chairs around, as well as a few sun beds that were good for dozing.

The pool deck is also set above the River Walk, so you don't have passersby intruding on you. Towels are available at a set of cabinets by the entrance to the pool area, and can be accessed using your room key.

Parking in the garage was easy, and a short walk to the hotel. The casino floor is modest, but features all the major games, and a medium level of smokiness.

The hotel showed some signs of wear and tear -- walls with poorly-spackled repair jobs, mismatched carpets, oxidized paint, etc., but was clean safe and pleasant. I would probably try the Aquarius (a larger hotel casino up the street) next time I visit Laughlin, just for variety's sake, but in general the Nugget was a good experience.

Room Tip: East Tower on 3rd or 4th floors, odd # room for a river view without the people from the pool lookin...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gordon13798465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 April 2014

If you have to be in Laughlin this is your best bet. The Nugget was once a Steve Wynn property and still shows some of his touches. It is owned by Landrys and they have spent quite a bit of money on improvements and maintenance.The rooms are clean and well appointed. Ours was a riverview and had a Keurig coffee maker and free coffee. The hotel has three restaurants: a steakhouse (didn't try it) a Claim Jumper (always solid) and a Bubba Gumps which was awful. We decided to try Gumps because we had never been to one and now we don't have to bother to go back. I guess it's great if you like greasy fried food. If you like walking the hotel is located right on the riverwalk and is convenient to the other properties.

Room Tip: 4th floor river views are quiet
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 March 2014

We have always wanted to try this hotel in Laughlin. The main entrance is absolutely gorgeous! It has real plants and water and a skylight, quite impressive! Probably one of the prettiest main entrances we have seen, especially in Laughlin. The registration area is also very nice as well, however, the rooms do not even come close to the first impressions we had of the entrance. First, it is decorated in golden tones which makes it look worn and outdated. Second, the room we had faced another guest room which is so close, you need to keep your curtains closed because it is so easy to see into the other rooms. This was a big turnoff!! Who wants a dark room in March when most of us are escaping the winter from somewhere else and we want to see the sunlight and have the curtains open! The desk clerk was just ok, gave us a double bed room when we had requested a king room on our reservation, so we had to go back down to the desk to request a change. It was clearly stated on our confirmation, but she chose to ignore it at check in. We are glad we tried this hotel and we will not be returning. We were not really impressed with this hotel or the service.There are many other better choices in Laughlin

Room Tip: If you choose to book at this hotel, ask for an upgrade since the "cheap rooms" face each...
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Service
Helpful?
3 Thank nmcall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rancho Palos Verdes, California
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 30 March 2014

Golden Nugget now seems to be one of the smaller resorts on the strip, but I guess that means that it's easier to get around compared to other "mega" resorts, right? Free parking was nice and convenient.

In my experience, the lobby area in a casino resort is where most properties spend lots of dollars and attention. While the display of the Hand of Faith gold nugget was cool http://en.wikipedia.org/wiki/Hand_of_Faith, I was a little surprised to find that the lobby of the Nugget otherwise seemed quite dated and locked in time, circa 1975. I started to wonder why this place was rated so highly here and on Yelp. I now know that it's because of the rooms. They are nicely sized, recently renovated, tastefully appointed and very clean. The bed was probably the most comfortable that I experienced in my week-long trip through Arizona.

However, all of the rooms in Laughlin do NOT have a river view. This is especially tricky at the Nugget. Please see my tip below. To summarize, what you want is an odd numbered room in the East Tower. My even numbered room had an amazing view of the parking structure...I didn't even know that was possible!

Unlike many Vegas resorts, the pool is not an outdoor nightclub for the under 30 crowd with a large cover charge. This pool area was nice, unpretentious and seemed to be most popular with the 55+ crowd. It had nice beach towels, landscaping, palm trees and a nice view of the river. Large hot tub with powerful jets. It also allowed you to contemplate the stark exterior of the property. Its stark, plain white walls are in need of an update and some enhancement. Perhaps painting the trim might add some visual interest?

i was able to find the Starbucks hidden deep below the rear of the casino. Otherwise, we didn't eat on the property. Instead, we enjoyed dinner a the Passagio at the Tropicana across the street and lunch at Bumbleberry Flats at the Pioneer next door.

Room Tip: Room selection is critical here. Only one of the four banks of rooms have a river view. What you wan...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dcdude310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tsawwassen
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 19 March 2014 via mobile

We stay there for 2 nights about twice a year. Each time we know what to expect. And it doesn't disappoint. The restaurants are just fine, the pool is too shallow just the others on the strip. Decent bang for your buck!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LAFaulkner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 March 2014 via mobile

My wife and I came to Laughlin for Reba's concert and we were a little scared about the mixed reviews for this hotel..... We are so happy..... We were given a noon smoking room on the 2nd floor and in the morning we started to smell smoke.... We found out that it was coming from the floor below us through the vent in the bathroom..... The front desk quickly got us into a different room! They were so kind offering a bellman to move our bags and everything....... The casino was awesome and the restaurants (Saltgrass, Claim Jumper, and bubba bump) were all freaking awesome!... Staff was kind and caring.... Rooms were clean and the pool was amazing...... We had a great time!

Stayed March 2014, travelled as a couple
Helpful?
4 Thank RyanHocking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Nugget Laughlin

Property: Golden Nugget Laughlin
Address: 2300 S Casino Dr, Laughlin, NV 89029-1520
Phone Number:
Region: United States > Nevada > Laughlin
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Laughlin
#4 Casino Hotel in Laughlin
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Golden Nugget Laughlin 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
The Golden Nugget Casino Hotel Laughlin offers guests 300 luxury guest rooms and suites and includes a high-energy casino featuring nearly 900 of the most popular slot and video poker machines, over 22 table games, Race and Sports Book and Keno; live entertainment, bars and lounges, stylish retail offerings, as well as Landry’s signature world-class restaurants such as Saltgrass Steak House and Bubba Gump Shrimp Co.; Gold Diggers Night Club and poolside lounge. ... more   less 
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Also Known As:
Golden Nugget Laughlin Hotel Laughlin
Golden Nugget Resort Laughlin
Golden Nugget Hotel Laughlin Nv
Golden Nugget Laughlin Nevada

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