We'd been looking forward to this late-November 2005 vacation in Minden, but ended up dreading each night. Here's why....
Upon checking in around 9pm, we found that the bedding had not been changed from the last guests. One bed had dirt all over the sheets--as if a dog had slept in it--and the other had a mark across one side that looked like bloody drool. The bathroom had been poorly cleaned (if cleaned at all) and there were cobwebs and bugs in one corner.
When we called the front desk to ask for new sheets, figuring we could put up with the rest until the housekeeping staff arrived the next morning, we were advised that there might not be any clean sheets because the hotel was full. Finally, some sheets were found, but only two (not enough for the two queen beds). We picked the sheets up from the front desk as it was late at night and no one was available to bring them to the room. We put the sheets on one bed and borrowed sheets from local relatives to put on the other bed.
During the entire three night stay, the beds were made, but sheets were NEVER changed and none of the cleaning was done other than emptying the waste baskets. In addition, we found our key to be disabled each evening, requiring a nightly visit to the front desk to have it reprogrammed.
When these events were brought to the attention of the manager, we were informed that they were doing the best they could. We were given a verbal apology and told we could take it up with the Board of Directors.
We did, eventually, receive a letter of apology after sharing this experience with Best Western. It seems like this stay shouldn't have cost over $75 a night. We'll think twice before considering staying here again.
- Official Description (provided by the hotel):
- The Quality Inn® & Suites in Minden, NV is located in beautiful Carson Valley – historically the staging arena for adventurers as they prepared to cross the high mountain passes on their way to the gold fields of California. This hotel offers easy access to Carson Valley Museum and Cultural Center and Western Nevada College and a host of outdoor activities including water skiing, snowmobiling, parasailing, hiking, fishing and boating. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Travel Republic (UK), Hotels.com, Choice Hotels, Agoda and Ebookers so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Minden
- Minden Best Western
- Quality Inn & Suites Minden/Lake Tahoe (Nevada), NV