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“Best place to stay in Reno!”

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Peppermill Resort Spa Casino
Ranked #3 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersGold level
Chico, California
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best place to stay in Reno!”
Reviewed 23 December 2012

I have stayed in just about all the hotels in Reno and the Peppermill is by far the best! They offer amazingly quiet rooms for when I am working but also a great place to kick back when I am not. I love the Tuscany towers because they have fabulous bathrooms with walk in showers, a jetted tub and it's own TV. Sounds silly but it is great when you are trying to catch something but have to get ready.

They also have the best room service. Great soups, a fantastic club and hands down one of the best ice cream sundae's ever! If I want to venture out of the room take out from the 24 hour diner is great. I love the pad Thai there. Also Bemini is also great but definitely on the pricey side.

The only down side is that you can't use the mini fridge for personal items because it is stocked with hotel goodies.

Overall it makes my work trips feel more like a getaway than work!

Room Tip: The Tuscan towers have the best rooms and are absolutely worth the little extra.
See more room tips
  • Stayed September 2012, travelled on business
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Helpful?
1 Thank meghann78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Vallejo, California
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 December 2012 via mobile

Stayed here 3 nights and had a great experience with the entire staff from valet to check out. Everyone here seems to take guest satisfaction personally. Had great meals and loved the lounges for music and a glass of wine at night. Went to the spa on Thursday and cannot say enough about the amenities and staff, wonderful relaxing day! Spa was clean, we'll stocked with towels, refreshments and amenities and totally RELAXING! I had a facial and thought the pieces were very reasonable for the level of service and atmosphere. I'd go again in a second. Stop looking and book this hotel, it's a gem.

Stayed December 2012
Helpful?
1 Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fremont
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 21 December 2012

Do not honor what they tell you on the phone. If you book from Hotels.com or expedia etc they say they will give you a free upgrade but if you book directly with Peppermill they will not honor this. So right away sorta put a damper on things.
Computer's were down for check in so hate to wait over an hour no back up system.

  • Stayed November 2012, travelled as a couple
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Helpful?
2 Thank funpersonfremont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peppermill_Director, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review, 22 December 2012
Thank you for posting a review of us. We appreciate you coming and staying with us even though you did not receive the free upgrade that you were hoping for. We have many special offers that are available on most every travel site out there for a variety of different offerings on a variety of different dates. We also have many of our own offers that we advertise through our website and other social media outlets throughout the year that provide very good deals for our guest that book directly with us. Unfortunately, when the travel sites advertise their promotions these do need to be booked through the particular site that is offering the promotion as we could never think of keeping up with all of these along with those that we are offering as well.

We have manual system at our front desk that we employ whenever our computer system goes down that is designed to insure that our guest check-in process is not interrupted. We’re sorry that you had an unusually long check-in as we typically do not experience delays during these times.

We hope that you were able to enjoy yourselves while staying with us despite these circumstances. Our hopes are that you will return and visit us again someday and be able to take advantage of a nice upgrade and have a very swift check-in experience. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 December 2012 via mobile

If you're looking to stay in the middle of the action in Reno, this is the place. It's huge & offers tons of dining options. You won't even have to leave! The rooms are adequate. The grounds are beautiful. The only thing I would suggest is having to insert your room key to get up to the room levels on the elevator. It's kind of sketchy that just anyone can come on up (just an added safety suggestion). Would definitely stay again if ever in Reno. Also, the free parking and free WiFi are an added bonus. And my husband says the gym was awesome too.

  • Stayed December 2012
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Helpful?
Thank Surfchic55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elk Grove, California
Level 1 Contributor
3 reviews
Reviewed 18 December 2012

Front desk, paticularly Madie?, Jackie, and Jerome handled a problem with the check in with ease and never made me feel like I was a problem no matter how long the line was behind me. The rooms were awesome with great views of the pool deck which was lit up really cool at night. The food was top quality in all the resturants and from room service.
Will be back as soon as I can.

  • Stayed November 2012, travelled with friends
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Helpful?
Thank Ray J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulelake, California
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 December 2012

We have stayed at the Peppermill twice now. Both times we had a room in the Tuscany Tower section of the resort. Enjoyed both rooms, one was a garden room and the other was a larger suite. Both rooms had lovely decor that really makes this country girl feel like she is somewhere special. I especially enjoyed to large European soaking tub, hubby enjoyed the tiled shower. The bed was very comfortable. The internet access was free, such a treat after paying $12 a day per computer on our last stay at a hotel in Las Vegas. There are lots of good restaurants and the casino is very nice.

  • Stayed December 2012, travelled as a couple
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Helpful?
Thank Virginia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florence, Oregon
Level 5 Contributor
84 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 December 2012

Get a corner jacuzzi suite! It's fun and flashy plus it has a great view of the city. No need to go anywhere else. The coolest place IS your room!!
Reno has a lot to offer and the Peppermill has some great restaurants too!

  • Stayed January 2012, travelled as a couple
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Helpful?
Thank DoctorDune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peppermill Resort Spa Casino

Property: Peppermill Resort Spa Casino
Address: 2707 S Virginia St, Reno, NV 89502-4213
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Reno
#1 Family Hotel in Reno
#2 Casino Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Luxury Hotel in Reno
#2 Spa Hotel in Reno
#4 Business Hotel in Reno
Price Range (Based on Average Rates): £
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1621
Official Description (provided by the hotel):
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. ... more   less 
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Also Known As:
Peppermill Hotel Reno
Peppermill Resort Spa Casino Reno, Nevada

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