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“Wonderful time with the family.”

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Peppermill Resort Spa Casino
Ranked #3 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersGold level
Sunnyvale, California
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful time with the family.”
Reviewed 6 June 2014

Great place to relax either with the casino or without. Tried the all-you-can-eat sushi in Oceano. Food was great but the server did not give us the soup, salad as they supposed to come with the meal. At the end we have to asked for the free desert. So watch out.


  • Stayed June 2014, travelled with family
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccheng1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Pollock Pines, California
Level 1 Contributor
2 reviews
Reviewed 6 June 2014

Whenever we stay at the Peppermill, we enjoy the Tuscany Suites. Great room for a romantic escape. We have enjoyed the Spa in past trips, this time we hung out at the pool, had lunch and enjoyed a quiet dinner right there at the resort. No need to go anywhere else. The Peppermill has it all. Express checkout is a nice touch.

  • Stayed June 2014, travelled on business
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Helpful?
Thank Stacy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 June 2014 via mobile

My husband and I have been apart for the past 4 months, so when we were reunited again, we wanted to have a stay-cation and celebrate our missed anniversary. We chose the Peppermill Tower and were not disappointed. The room was amazing, spacious, great view of downtown Reno and Sparks from the 14th floor, very clean, had a hot tub and a sauna shower, king size bed, large tv with a good variety of channels, the pool downstairs was definitely busy but was nice and the staff super friendly. The only thing was that the hot and cold water was backwards in our bathroom and shower, surprising but easily remedied... and the in-room snack and wet bar items are weight censored and very pricey, so don't touch anything if you don't intend to pay a lot for it. Luckily, the room had a separate fridge though that we were able to stock with our own items. We received a complimentary 2-for-1 drink coupon upon our check-in for the Fireside Lounge downstairs (among other coupons) and made it before their happy hour ended at 7pm and got $1 beers, free slider sandwiches and shrimp cocktails. Overall, we loved our stay there and hardly wanted to leave.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Autumn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, Nevada
1 review
Reviewed 6 June 2014

Great all away around. Would highly recommend staying here and would stay here again myself in the future. Great value for the room we had. Very clean especially our room. The parking was very easy as well.



  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gretchen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victorville, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

Just returned from the 2014 USBC open and again stayed at the Peppermill. Fast check in and my room was ready. Had a small problem with the A/C, but maint. arrived within 10 minutes and took care of the problem. Casino was clean and not smokey as other reviews had stated. All the dealers, waitresses and servers took care of you like you were family.

The only small issue I have is that there is no place to grab a quick bite in the morning. All you have is the Cafe Milano or the buffet. But all in all, the Peppermill is a great place to stay when your in Reno. I will staying there again in 2017 when the open returns.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review, 6 June 2014
Thank you for taking the time to give us your feedback on Trip Advisor regarding your recent visit to the Peppermill. It is great to hear that during your visit you received the exceptional hospitality that we are proud to deliver on a daily basis. Also, I am glad that one of our team members was able to quickly fix your air conditioning so that you could have an enjoyable experience in your room.

Café Milano, Biscotti’s and the Island Buffet are all very popular among our guests for breakfast, however in the future, if you are looking for a quick bite in the morning, we have Café Espresso, as well as Biscotti’s Café that offer fresh roasted coffee, homemade pastries and other assorted breakfast items. This may be a great option on your next visit.

Thank you again for your feedback and we look forward to having you back as our guest in the near future.

Scott Evans
Executive Director of Service Excellence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eugene, Oregon
Level 6 Contributor
184 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 5 June 2014

Peppermill is probably one of the nicer hotels in Reno. Compares to the average hotel in Vegas like Paris. Everything was well kept. We got the hot tub room with king bed which was plenty for two people. Bed was comfy and cleaning room service was on point and early every day. The pool area wasn't too crowded wtih kids so that was awesome and the pools are heated. What a great treat! I felt like the front desk should have offered an upgrade upon check in...we did have a nice room so perhaps they figured we didn't need an upgrade. Didn't end up using the hot tub/jacuzzi in the room because we were gone so much but I would recommend it if you plan to stay in the room a lot. Our room was located right next to the maid/maintenance room so it was pretty noisy in the morning which was annoying.
The casino floor is extremely smoky. They need a better ventillation system. There were portable fans everywhere tucked into corners of the casino which helped but they need to work on this aspect especially in places like the Fireside lounge. Overall We enjoyed our stay here and would probably be back in the future.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Trini4life25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2014

First visit, beautiful hotel and the rooms were great, very spacious clean and very quiet. Had trouble finding our room , not given clear instructions, but when we found it , with the help of a Hotel staff person, was pleasantly surprised. Bed was very comfortable, requested a microwave and refrigerator and it was in the room before we were. Would stay again and would recommend it to others.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CiscoXena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review, 5 June 2014
We love to hear when our guests have had a great experience at our resort so thank you for your review on Trip Advisor regarding your recent visit to the Peppermill.

Many of our guests love the luxurious quality of our rooms and amenities and I am happy to hear that you enjoyed your accommodations. I apologize for your difficulty in locating your room, however I am glad that one of our team members was able to assist you.

We are very proud of the service levels that our employees provide for our guests and I will be sure to pass along your kind comments to our leadership team.

Thank you again for your excellent review and we look forward to seeing you back at the Peppermill in the near future.

Scott Evans
Executive Director of Service Excellence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peppermill Resort Spa Casino

Property: Peppermill Resort Spa Casino
Address: 2707 S Virginia St, Reno, NV 89502-4213
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Reno
#1 Family Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Casino Hotel in Reno
#2 Spa Hotel in Reno
#2 Luxury Hotel in Reno
#4 Business Hotel in Reno
#6 Best Value Hotel in Reno
Price Range (Based on Average Rates): £
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1621
Official Description (provided by the hotel):
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. ... more   less 
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Also Known As:
Peppermill Hotel Reno
Peppermill Resort Spa Casino Reno, Nevada

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