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“Luxurious!!!”

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Peppermill Resort Spa Casino
Ranked #5 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersGold level
Wilton, CA
Level Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Luxurious!!!”
Reviewed 26 July 2014

The Tuscany Tower Rooms are to die for! The bathrooms are marble, huge, separate shower, toilet and whirlpool bath. The view is beautiful. Room service is quick, accurate and really, really good. On top of that...everyone is SO nice!! I have a Service Dog and I cook for her and bring her food, so I need a microwave and a refrigerator. NO problem! The staff can't do enough for you! Can't wait to come back! Oh, by the way...I really dislike Reno! We came here for a high end art auction. We had a great time! And it's VERY romantic...dimming lights, romantic colors, cushy robes.

Room Tip: Tuscany Tower. Top floor.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank jacksondlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Palm Springs CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2014 via mobile

It is a very nice hotel and the housekeeping is also great. ...the service at the registration some, not all are very rude and unprofessional to say the least. ..I stayed for a week and the room they gave me was dirty...the coffee cup was used with dry coffee...the bathroom had open shampoo and soap containers....and the iron and ironing board wad out....It was dirty...and nd to top it off they dropped off domeone

Stayed July 2014, travelled with friends
Helpful?
Thank Desert77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director_Peppermill, Guest Relations Manager at Peppermill Resort Spa Casino, responded to this review, 28 July 2014
We appreciate all of the feedback that we receive from our guests so thank you for your recent review on Trip Advisor regarding your visit to the Peppermill. Our guests are extremely valuable to us and we want everyone to have a positive and memorable experience at our resort.

I want to apologize that the service you received from our Front Desk team was not a reflection of the level of service that we strive to deliver on a daily basis. Also, I am very sorry the quality of your room was less than perfect as well. Our team works very hard to maintain the cleanliness and quality of our entire property, especially the rooms, and I apologize that we fell short of our high standards.

When you have a free moment, I would like the opportunity to speak with you and gather additional details regarding your visit. Your insight helps us to learn from our shortcomings so that we can work to improve our service and quality levels for all of our guests. I have sent you a private message through Trip Advisor with the best way to contact me.

Thanks again for your feedback and I look forward to speaking with you soon.

Scott Evans
Executive Director of Service Excellence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olathe, Kansas
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 26 July 2014 via mobile

We stayed two nights in a king room in the Tuscany Tower overlooking the pool. The room decor was over-the-top, but very comfortable, well-appointed and so clean! Every area of the the resort was clean and there was great attention to detail. We found the staff friendly and helpful. While we did not have children with us, we noted that this hotel offers many options to keep kids happy and occupied. We found the food and drinks throughout the resort to be very good. We talked with many guests who frequently return to the Peppermill. Access to the airport was fast and easy - about 10 minutes in light traffic.

Stayed July 2014, travelled as a couple
Helpful?
Thank Soggydollars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorrington, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2014

First time to Peppermill and we were pleasantly surprised by how clean it smelled. No smoke was noticeable. Our Tuscany Tower suite was well appointed, clean and comfortable albeit no microwave or the view we requested two months out. That being said we enjoyed the jacuzzi tub, the double headed shower and the invisible maid who always managed to have done her thing before we returned. We needed a second chair on the balcony that came within 20 minutes of the request. All in all, we would definitely return.

Room Tip: If you want a room overlooking pool area choose odd numbers. Even numbered rooms face garden or high...
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Green Features: Didn't know they had any! No signage to indicate that that we saw. No smoke smell, so that was great.
  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Yepitsme54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
2 reviews
Reviewed 26 July 2014

The room was spacious and well cared for. The housekeeping staff were all friendly
and responded quickly to our only problem (an iron who's cord became hot). I really
felt that friendliness of all staff was significantly upgraded.

Room Tip: I'm not sure what this refers to. We always tip the housekeeping staff on a daily basis.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leonard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
144 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 26 July 2014

We had an overnight stay in Reno and stayed at the Peppermill. I am. to a fan of large, crowded, smoky, casino hotels, however in NV that seems to be the norm. This is a good choice while in Reno as it has large clean rooms.

Choose the Tuscany tower as it offers the more luxurious rooms in the complex of buildings.

Room Tip: Ask for a room in the Tuscany tower
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank agg2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carson City, Nevada
Level Contributor
10 reviews
Reviewed 26 July 2014 via mobile

I recently stayed at the Peppermill's Imperial Spa Suite. It was very nice, clean and roomy. I would definitely stay there again!
The hotel itself is so beautiful. It has everything you need.
I didn't care for the coffee they had in the room so I went downstairs and they had a great place you can get a quick coffee, pastry, etc. Great parking

Stayed July 2014, travelled with friends
Helpful?
Thank LaurieAnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Peppermill Resort Spa Casino

Property: Peppermill Resort Spa Casino
Address: 2707 S Virginia St, Reno, NV 89502-4213
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Reno
#1 Romantic Hotel in Reno
#2 Spa Hotel in Reno
#2 Casino Hotel in Reno
#2 Top resorts Hotel in Reno
#2 Luxury Hotel in Reno
#4 Business Hotel in Reno
#6 Best Value Hotel in Reno
Price Range (Based on Average Rates): £
Hotel Class:4 star — Peppermill Resort Spa Casino 4*
Number of rooms: 1621
Official Description (provided by the hotel):
Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. ... more   less 
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Also Known As:
Peppermill Hotel Reno
Peppermill Resort Spa Casino Reno, Nevada

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