Hello Jerome at the Reservation desk!! You were amazing to get us such a fabulous upgrade! Thank you so much! We appreciate your kind and excellent customer service. You explained the difference in the category of buildings, rooms and suites and when we decided to upgrade for a minimal amount, you put us in a fantastic Tuscany Tower suite. It was worth every penny!!! I tried to find you when we checked out to thank you in person! You are exceptional in your friendliness and genuine interest in assisting us and making sure we got rooms that would give us the best possible memories! And when my traveling companion became ill, Art Moon from Security met us in less than 5 minutes with a wheelchair to help us to the room. Thank you, Art. Then when we were printing our boarding passes, Alexander Beech from Concierge desk cheerfully and professionally assisted us. At breakfast at fantastic Biscotti's Mark Smith served us. We were so well treated, and the breafast was delicious and very ample portions! It was nice to be able to replace bread with lovely fruit cup. Everyone we met at the Peppermill was very accommodating - right down to bringing me sugar syrup to add to my southern style iced tea for breakfast! Staying at the Peppermill has been one of our best short trips ever! So, starting with the magnificent ambiance of the resort, then having such amazing service from all of these gentlemen, our trip was great! When beautiful surroundings and kindness meet, the results are wonderful memories! The room itself was T709, and so worth the upgrade price! It was one of the most elegant rooms we have ever stayed in with its 2 king beds, table and comfortable chairs in the bay window, the room was still large and the bathroom was very, very spacious and elegant. I liked having the double sink granite countertops and the gorgeous paintings of Italian style scenes. EVERYTHING was memorable! The shower with the double shower heads was incredibly relaxing. The quality of the linens was very luxurious and there were enough towels and amenities that we didn't have to request anything. The bed was like sleeping on a cloud! The nice fresh bedding and pillows, also. The pool area is well maintained and immaculate and far more spacious and beautiful than most. Great attention to detail. The cabana rooms were very nice and quite spacious. Biscotti's had wonderful food, I had the french dip prime rib sandwich on sour dough roll - heavenly!! I can't think of one thing about the stay that was not excellent! It is a huge resort and the way the valet parking is totally undercover was really nice and the landmark for finding our way around. The parking garage was convenient with elevators and walkovers, so once in the garage there was no need to go outside again. I highly recommend the resort, but if you book on Orbitz or some other online discount website, you will get the lower priced "Travel lodge" style room. Just book and plan to upgrade for the experience I am referring to!
- Official Description (provided by the hotel):
- Awarded the prestigious AAA Four Diamond rating for hospitality industry excellence, the Peppermill Resort Spa Casino in Reno, Nevada offers a first-class experience as well as upscale amenities that create an unforgettable stay. Peppermill offers 1621 guest rooms, including 600 lavishly appointed suites, 10 award-winning restaurants, 15 bars and lounges, two geothermally heated resort pools, the three-story Spa Toscana, and free live entertainment or dancing until the wee hours in Reno's hottest nightclub, EDGE. Accommodations now include custom pillow-top mattresses, hypoallergenic pillows in both soft and firm comfort levels, Egyptian cotton sateen T300 bed linens, single-cup Keurig brewing systems, in-room smart refrigerators, 42-inch LCD high-definition TV and movie stations, and complimentary Wi-Fi with speeds up to 32mbps. ... more less
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- Also Known As:
- Peppermill Hotel Reno
- Peppermill Resort Spa Casino Reno, Nevada