When we arrived at 4pm our room wasn't ready, even though check in is at 3pm. We had to wait 30 additional minutes for our room and weren't offered any amenities while we had to wait. When we got to the room, the sofa bed that my 17 year old daughter had to sleep on was about 3 inches thick and you could feel the bed frame underneath. I called the front desk and they delivered additional blankets and comforters, which helped a bit. The staff was aloof and in some cases was down right rude. I would not recommend this hotel and it's too bad. It was nicely decorated but the staff, the bed, and the delayed check in was not OK.
- Official Description (provided by the hotel):
- Welcome to Staybridge Suites in Exciting Reno, Nevada Ideally located near the Reno-Tahoe International Airport, our extended stay hotel in Reno, Nevada offers a convenient location and allows guests to experience all the comforts of home during their long or short term stay. Visitors to our upscale accommodations near downtown Reno can enjoy shopping at the nearby Summit Sierra Mall or visit one of the area's most exciting casinos. Just a short distance away, Wild Island Water Park and beautiful Lake Tahoe provide fun for the entire family. Business travelers appreciate our hotel's location near the Reno - Sparks Convention Center and the Reno - Tahoe Tech Center, as well as companies such as Renown Hospital, Abaris, IGT and Miller Heiman. Our upscale Reno, NV accommodations also provide a flexible, 304 square foot boardroom, perfect for on-site meetings. While lodging in Reno,we hope you will take advantage of our complimentary laundry services. Other choice amenities include a 24hr Business Center, Fitness Center, indoor pool and whirlpool, outdoor grilling area and a media library. In the morning, enjoy a cup of Wolfgang Puck coffee served at our free breakfast buffet, and in the evening, join us in our community Great Room for beverages and hors d' oeuvre. As you plan your visit, we invite you to explore our excellent Reno, NV extended stay hotel rates and book your rooms today. ... more less
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- Also Known As:
- Staybridge Suites Reno Nevada Hotel Reno
- Reno Staybridge Suites