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“Comfy Hotel”

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Homewood Suites by Hilton Reno
Ranked #10 of 64 Hotels in Reno
Certificate of Excellence
Reno, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfy Hotel”
5 of 5 bubbles Reviewed 22 August 2013

This was our first stay at Homewood Suites. It was recommended to us by our daughter as she has stayed at Homewood many times. It was right off the freeway but I never heard any noise in our room. It was close to shopping and restaurants. The bed was very comfortable, always a factor in whether I return to a hotel again. It was also quiet as I never heard anyone in the hallways talking. I will definitely stay at this hotel again when in the area.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Suann A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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533 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Riverside, CA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 August 2013

Two room suite with kitchen. Can't go wrong, the hotel has excellent facilities, superior service. We have stayed at many Homewood Suites and they have always had a perfect facility, friendly staff, just the right amenities, including multiple TV sets for family visit, separate bedroom, equiped kitchen, pool and workout room.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston
1 review
5 of 5 bubbles Reviewed 12 August 2013

The hotel is more thn aone could ask for from a Homewood Suites! The lobby was impeccable, the service of the staff was punctual and they went above and beyond. I would recommend this hotel to anyone having to stay in the Reno area. My room was spotless. I would definitly come back!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 11 August 2013 via mobile

It seems like everything is always broken here the staff is not helpful at all. They are rude and act as though it's an inconvenience to them to assist you. The managers seem very uneducated and don't speak proper english yet they act like they're better than their own guest. I've been there a few times because of work and the times the girl with the dark short hair checks me in she always seems to be watching tv or something on the screen rather than greeting. Breakfast eggs tasted like rubber. Bed was comfortable except that the highway was right outside my window. All in all it's always a horrendous experience and I would never wish it upon anyone to endure that type of COMPLETE DISREGARD for CUSTOMER SERVICE.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Simpleehonest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, TN USA
Level Contributor
378 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed 10 August 2013

The hotel is a few short minutes drive from airport and most casinos, so it is good for business and close enough for fun.
Comfortable lobby.
Staff was fine. Rooms are great with comfortable beds.
Free internet and parking.

Two small concerns - the elevators are too slow.
Also hot water is slow to come to shower.
I am happy to recommend this hotel.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pine129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, United States
1 review
5 of 5 bubbles Reviewed 8 August 2013

We arrived weary from a long day of travel and were pleasantly surprised by the beautifully furnished lobby and restaurant; gracious welcome of the evening staff and immaculate room. Our linens were crisp and fresh and the king suite bed was perfectly firm. After a quiet night of deep sleep we indulged in the complimentary breakfast; wonderful hot entree items and fresh cold items to spare. A lovely choice for our family travels.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Dorie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Concord, California
Level Contributor
118 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed 30 July 2013

The hotel has all of the amenities I look for, particularly the consistency of this Hilton brand (versus HIE, for example, which I've found varies widely). The room was comfortable and quiet. I was there on a Sunday night on which occupancy appeared to be relatively low. My room was on the top floor on the side opposite the freeway and was very quiet. I was placed in a room directly across from the elevator even though I specifically requested a room away from the elevator, but it was still quiet. I think this was due to low guest traffic. There was a gap along the bottom two feet on the side of the door to the hall through which you could actually see the hall carpet, so I guess I lucked out on the noise.

The TV channel selection was so-so and their TVs are not programmed properly with blank channels, gaps between channels, and no labels. They need to pay more attention to this. Internet speed was average at best. I had just come from a hotel with 15 mbps download speeds and this hotel had less than 1 mbps. This will affect you if you stream anything requiring any bandwidth at all, such as TV shows or movies. Hilton needs to boost their connections speeds to keep my business in the longer term.

Front desk was friendly. I didn't have breakfast. Parking was right there, convenient, and seemed secure. Decor was OK. No obvious signs of wear and tear. It is a few miles to the south of downtown but a good option for avoiding smoke or gambling while enjoying a spacious room with eat-in cooking options available. All in all, a good choice and true to the brand.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank southwest_traveller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Reno

Property: Homewood Suites by Hilton Reno
Address: 5450 Kietzke Lane, Reno, NV 89511
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Reno
#5 Family Hotel in Reno
#12 Romantic Hotel in Reno
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Reno 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Homewood Suites by Hilton® Reno Nevada hotel is centrally located just minutes from downtown Reno and Reno-Tahoe International (RNO) Airport, located near numerous local businesses. We do everything we can to make our guests comfortable. The Homewood Suites by Hilton Reno Nevada hotel features a business center, complimentary Suite Start® hot breakfast buffet daily, and a complimentary Welcome Home® Reception on weekdays. ... more   less 
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Also Known As:
Homewood Suites By Hilton Reno Hotel Reno
Homewood Suites By Hilton Reno Nevada

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