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“Healed my broken heart... :'(”

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Atlantis Casino Resort Spa
Ranked #1 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersPlatinum level
Oakland, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Healed my broken heart... :'(”
4 of 5 bubbles Reviewed 17 June 2014

The Peppermill broke my heart with their B.S. customer service. Drove me to the point of just heading back home and totally missing my dear Uncle Ray's wedding ceremony. Finally, hours later after being in Reno looking for a somewhat family friendly location... the Atlantis gave us a BEAUTIFUL luxury room at an AMAZING price for the 2 nights (which happened to be their most expensive nights, Fri-Sat, mind you) we had to be in this icky God forsaken town. Why, the Atlantis was so comfortable, relaxing, CLEAN, friendly in comparison to the Peppermill I literally almost for got we were "stuck" in Reno. I attended my Uncle's wedding ceremony and flew outta there right after back to this oasis. I was embarrassed really, to have to have my daughter in Reno in the first place, ESPECIALLY at a "smoke filled" hotel/casino. I hardly noticed the tobacco smoke at all in the Atlantis, their air filtration or whatever they do to keep that fine establishment ventilated is EXCELLENT in comparison to the "other" hotels I had to mosey through. THANK YOU, Atlantis! P.S. I left a pair of Betsey Johnson closed toe (pointy) stillettos (nude color, patent leather, bow detail on toe of shoe) in a size 8 by your beautiful indoor atrium swimming pool. So, I will be in touch and may even use it as a reason to drive back for a night! ;)

Room Tip: Book ahead, call hotel directly.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank missjessicasalazar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, 18 June 2014
Thank you for taking the time to post your review of Atlantis Casino Resort Spa. I am pleased that we were able to provide some comfort after your unfortunate situation. In addition, I would be happy to assist you in locating your shoes and can do so with a few more details. At your convenience, I can be reach via email at contact@atlantiscasino.com. I look forward to hearing from you soon.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,039)
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Boise, Idaho
Level Contributor
307 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Memorial day weekend on line sale- got a 2 queen beds in luxury tower, normally almost $300 for $52. What a great room!!! Super clean and comfy. Bedding was awesome and plenty of pillows. Each bed and reading lights attached on both side of beds. New large flat screen tv. AC unit worked great as outside was almost 100 degrees.

check in was less than 3 minutes. walked in doors, checked in in in out room all under 6 minutes!

we did use the pool at staff there was very helpful as well.

If we could ever get the same rate for this room again will do so in a heart beat !!

Room Tip: ask for a higher room, elevators are very fast and at night you get a great view of city lights.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BoiseID999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, 18 June 2014
Thank you for traveling from Idaho to visit Reno and Atlantis Casino Resort Spa. I am pleased that you thoroughly enjoyed your stay over Memorial Day Weekend. For future reservations, visit our website for our best available rates. I look forward to welcoming you back in the near future!
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az
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Stayed in the Concierge Tower..had some free comps to use..had a nice room with turn down service and mints on the pillow were a nice touch..always love staying there and eating in the Purple Parrot restaurant.They have a donut lady pushing a cart passing out free donuts for early morning gamblers.They also provided a shuttle to the bowling stadium which was appreciated.I've been staying there since 1995 and I always have a pleasant experience and they are willing to work with you if a problem arises..dont be afraid to ask for a free upgrade!!!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foggyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, 18 June 2014
Thank you for choosing Atlantis Casino Resort Spa while attending the bowling tournament. I am elated that our consistent high level of service brings you back year after year. I look forward to having you as our guest again very soon!
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Stockton, California
1 review
3 of 5 bubbles Reviewed 16 June 2014

We stayed on the concierge floor the evening hors d'oeuvres and cocktails were really very good the view from the concierge level is very nice.. The gift shop could use some updating it's rather small

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeannette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, 18 June 2014
Thank you for sharing your wonderful experience in our Concierge Tower and I look forward to welcoming you back to Atlantis Casino Resort Spa in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sycamore, Illinois
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 12 June 2014 via mobile

Although the line for the dinner buffet was long, this hotel buffet was worth the price. Prime rib, pork ribs, fried chicken were all amazing. Salad buffet was fresh and toppings were endless. Food Selection was wonderful and desserts tasted homemade.

  • Stayed June 2014
    • Location
    • Cleanliness
Helpful?
Thank lovetobowl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, 13 June 2014
Thank you for your wonderful comments regarding Toucan Charlie’s Buffet and Grille and I look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, Virginia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

our room was very nice.
The steak house was excellent and not as expensive as I first thought
The staff was courteous
the bad:
TOO much smoke ! Ventilation need s a MAJOR overhaul to rid the tobacco smell
I would like to see a larger smoke free area ,not just that tiny Oyster bar upstairs
but a dedicated area with slots and low limit table games
also some "retro" or old style slots with a 1 line payoff , maybe a quarter or half dollar limit

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, 13 June 2014
Thank you for sharing your feedback regarding your recent stay at Atlantis Casino Resort Spa. I am pleased that you enjoyed your room and dining at our award winning restaurant, Atlantis Steakhouse. I am sorry that the smoke smell was overwhelming for you. Our Director of Facilities is investigating our air handling system. I hope you decide to return to our resort in the near future!
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Schaumburg, Illinois
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

This is my second time coming here because of the bowling tournament. I wouldn't stay anywhere else!! Everyone is so friendly here and very accommodating. From the housekeepers to the front desk, to the dealers. You get so many perks from this hotel! The restaurants are fabulous and not overpriced like most hotel restaurants are. I like the fact it is so close to the airport. It's a city within itself and you never need to leave!

Room Tip: Use your club paradise points towards the gift shop or restaurants
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarenSho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlantiscasino, Director of Hotel Operations at Atlantis Casino Resort Spa, responded to this review, 13 June 2014
Thank you for choosing Atlantis Casino Resort Spa while attending the bowling tournament and I look forward to welcoming you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atlantis Casino Resort Spa

Property: Atlantis Casino Resort Spa
Address: 3800 S Virginia St, Reno, NV 89502-6005
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Reno
#1 Casino Hotel in Reno
#1 Luxury Hotel in Reno
#1 Top resorts Hotel in Reno
#2 Romantic Hotel in Reno
#2 Business Hotel in Reno
#2 Family Hotel in Reno
Price Range (Based on Average Rates): £
Hotel Class:4 star — Atlantis Casino Resort Spa 4*
Number of rooms: 824
Official Description (provided by the hotel):
Atlantis Casino Resort Spa is honored to be a recipient of the AAA Four Diamond Award. This prestigious recognition signifies the beauty and attention to detail eminent throughout the entire resort. Nestled at the base of the majestic Sierra Nevada mountains, Atlantis is ideally located on the strip in the heart of Reno’s restaurant, entertainment and shopping district. Atlantis is a resplendent oasis created for relaxation, rejuvenation and celebration. A favorite of resort destination travelers near and far, and voted Best Hotel & Casino for its exceptional and friendly service, Atlantis is truly second to none. Atlantis offers a complimentary airport shuttle, free valet parking and acres of free self-parking.Experience all that Atlantis has to offer. Atlantis has rooms ranging from deluxe accommodations to Reno’s only Concierge Hotel Tower, with amenities to suit anyone from the vacationing family to the high roller or business traveler. Dine in one of our eight award-winning restaurants or enjoy our ten captivating bars and lounges, with daily social hour and happy hour. The world-class Spa Atlantis is the winner of SpaFinder’s Readers’ Choice Award for Best Hotel Casino Spa and boasts unique treatments and beneficial amenities. Our casino floor features Exclusive Premiere slots, a smoke-free poker room, Race & Sports book, and Reno’s only casino-wide progressive jackpot.Stay. Dine. Play. Spa. In Four Diamond Luxury. ... more   less 
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Also Known As:
Atlantis Hotel Reno
Atlantis Resort Reno
Atlantis Casino Resort Spa Reno, Nevada

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