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“Upgraded” 4 of 5 bubbles
Review of BEST WESTERN Airport Plaza Hotel

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BEST WESTERN Airport Plaza Hotel
Ranked #11 of 64 Hotels in Reno
Mammoth Lakes, California
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Upgraded”
4 of 5 bubbles Reviewed 7 June 2014 via mobile

They have seriously remodeled this house and the upgrades have elevated it several notches. Quiet air con, spotless rooms and are the norm but the lobby and, bathrooms and business center have been rearranged and renovated. The changes were needed. This is a nice place to stay now instead of a staging area for the airport across the street.

Stayed June 2014, travelled solo
Helpful?
Thank gary w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you for recognized our upgrades, we are going to do more great things for our guests in the near future! Thank you again for your business, looking forward to seeing you again in the near future!

Best Regards,
Sally Cao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
Lafayette, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 May 2014

This is a very nice hotel right across from the Reno airport. We used the shuttle service with no waiting. The food at the hotel restaurant was great. We will us this hotel if we are ever in Reno again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rickey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We are very glad to hear that you were satisfied with the food and shuttle services!

Thank you again for your business, looking forward to seeing you again in the near future!

Best Regards,
Sally Cao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bynum, United States
1 review
5 of 5 bubbles Reviewed 29 May 2014

Never once have I had a more consistant quality stay than at this hotel. The beds are comfortable and the sheets are nice and clean, Airport next door cannot be heard, you can also walk or use the shuttle to airport or local casinos.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Rowdy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you again for your business, looking forward to seeing you again in the near future!

Best Regards,
Sally Cao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ithaca, NY
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

My sister and brother-in-law and I stayed here the night before I flew home to NY. The room was very comfortable and no noise whatsoever from planes across the street! Nice refrigerator, microwave, coffee maker, TV but no breakfast included. The coffee shop in the lobby had a great menu and service was excellent at 7:00 am. I'd recommend it.

Room Tip: Room 105 was close to the lobby and restaurant but very quiet.
See more room tips
  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pennie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you again for your business, looking forward to seeing you again in the near future!

Best Regards,
Sally Cao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
146 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

You can only expect so much from a mid level chain but this hotel comes close to perfect in that respect. The room was roomy, the staff exceptionally friendly and helpful at the desk and in the restaurant. The owner even came up and personally thanked me for staying there. The restaurant prices were very reasonable and the food was quite good. Room prices are reasonable too. I would stay again the next time I have business in Reno.

Room Tip: Don't get a room on the freeway side.
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan834
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you again for your business, looking forward to seeing you again in the near future!

Best Regards,
Sally Cao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 21 May 2014

I've stayed here a few times and it doesn't impress me too much. The staff could care less about my needs and were more interested in getting me checked in SUPER fast. I personally find it hard to get my bearings in this hotel, as it feels rather large for a Best Western! The rooms are clean and comfortable. I love the beds, the quality of sleep I get there is actually very good! The location is great because if you're like me and don't enjoy eating out, you can go up the road to Whole Foods or Walmart and get some groceries there. Plus it's easy to head back to the airport when it's time to go home. The last time I stayed there (in April) there was something crazy going on and there were teenagers running up and down the hallways at 11 pm when I was trying to sleep. Overall, I'm not impressed with the service, but the rooms are comfortable!

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank kaybal13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

I'm very glad to hear that you are satisfied with our room and facilities, your comment regarding the service at front desk was shared at the management's meeting, an appropriate coaching was addressed to all desk clerks, they understood the importance of taking care all guest needs.

Thank you again for your business, we wish you will consider to stay with us again!


Sally Cao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno
2 reviews
5 of 5 bubbles Reviewed 11 May 2014

Best Western airport Plaza in Reno is one of the Best Western Hotel. Excellent service, big comfortable room,great water pressure, comfortable bed n excellent food. would use this Best Western for business n pleasure again! The staff is friendly to your needs.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Jeffrey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sally C, General Manager at BEST WESTERN Airport Plaza Hotel, responded to this review, 10 June 2014
Dear Valued Guest,

Thank you for staying with us and sharing your experience about your recent stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you again for your business, looking forward to seeing you again in the near future!

Best Regards,
Sally Cao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Airport Plaza Hotel

Property: BEST WESTERN Airport Plaza Hotel
Address: 1981 Terminal Way, Reno, NV 89502
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Best Value Hotel in Reno
#12 Business Hotel in Reno
#14 Romantic Hotel in Reno
#14 Family Hotel in Reno
Price Range (Based on Average Rates): £
Hotel Class:3 star — BEST WESTERN Airport Plaza Hotel 3*
Number of rooms: 269
Official Description (provided by the hotel):
Don't gamble when it comes to scoring a great Reno hotel, when choosing an affordable and luxurious room is this easy.This Reno airport hotel is close to both the airport for those early morning flights and many attractions in the area. Airport parking in Reno can be expensive and quite the headache, but that's all taken care of here. Save that money for testing your luck at the slots or craps tables. You've already hit the jackpot by choosing this Reno hotel.This Reno BEST WESTERN offers an unbeatable location, airport parking and stellar curb appeal. Business meetings are a breeze when working with our Reno hotel events staff and state of the art equipment. Of course, after that presentation has been given, or the deal has been sealed, it's time to make the most of the biggest little city in the world.Local event celebrations like air races, hot air balloon festivals, Street Vibrations, Harley Davidson events, Burning Man, and rodeos are all packed with fun. Sporting events including basketball, volleyball, soccer and baseball reign supreme here. Maybe you're in town for one of the many conventions. Maybe you're simply traveling through en route to Virginia City or Tahoe. No matter what your plans, our Reno hotel is your oasis in the desert. Avoid travel traffic out of the airport if you've just landed by selecting a great deal on a clean, comfortable room at this Reno hotel.The state capital and National Guard military base regularly brings in civil servants and service men and women for work. Get pampered even if you're on the clock.Book a wonderful room at BEST WESTERN Airport Plaza Hotel for the easiest stay of your life! ... more   less 
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Also Known As:
Best Western Reno
Reno Best Western
BEST WESTERN Airport Plaza Hotel Reno, Nevada

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