Got to hotel around 1pm and checked at desk to see if our party of 4 could check in earlier than the 2pm check in time, just in case. We were told no. We were the first ones in the lobby. We waited in lobby until 2:05pm and the desk clerk was talking to others that had come in. He finally came over to us and said it would be 2:15pm to check in and that he "would let us know." We thought that meant he would signal us or call us over to check in when the rooms were ready. At 2:30pm the people in the lobby closer to the desk all lined up and were checking in. He never came over or signaled us to check in. I walked up to the desk clerk and said, "We are just supposed to get in back of this line now?" He said, "Yes". I was mad. I told him, "YOU told us you would tell us!" He just answered "ok". I said, "No sorry?" He then said, "Ok, sorry." GRRRR. The people in line all said we could go ahead but we declined and let them all go ahead of us. When it was our turn to check in I retold the clerk he said he would tell us. He apologized the right way this time and gave us each a free breakfast. That was a nice gesture and fitting.
We got to our room and it smelled. It was a combination of prior smokers from night before and a dank dampness smell. I flagged down a maid to ask to her to spray the room. She didn’t know what I was saying so I showed her spray bottle on cart and took it and sprayed the room myself. The stuff works! Next the A/C wasn’t really working properly even with the room key in slot on wall switch to keep it on. When our friends went to the lobby the clerk then told them they would shuttle us a mile to Grand Sierra and back for free as another nice gesture. They really went up and beyond to make us happy. On the way out to the Grand Sierra we mentioned the A/C. When we got back to our room later on the room was well chilled and A/C worked perfectly. I would definitely stay here again and wished I had gotten the clerk’s name.
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- Also Known As:
- Best Western Reno
- Reno Best Western
- Airport Plaza Hotel Reno, Nevada