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Grand Sierra Resort and Casino
Ranked #8 of 64 Hotels in Reno
Certificate of Excellence
GreenLeadersSilver level
Frederikssund
Level 5 Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Was better !”
Reviewed 9 April 2014 via mobile

We visited this casinohotel back in 07. Back then it was top of the pops, true casino, cheap & good. The service had decreased, but the prices haven't followed.
Lots of restaurants, shops.
Nothing comes with the room, except the room, not even breakfast.

Stayed April 2014, travelled as a couple
Helpful?
Thank Duus-DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, 11 April 2014
Hello F_Duus!
Thank you for posting your review on TripAdvisor! We appreciate all Guest feedback and apologize your stay was not as expected. We pride ourselves on offering exceptional service and are disappointed you did not experience this level of service during your stay. Grand Sierra has several fabulous restaurants, including the award winning Charlie Palmer Steak, as well as several retail shops to enjoy.
We hope to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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13,222 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,284)
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Reno, Nevada
1 review
Reviewed 8 April 2014

Love the Grand Sierra! I always stay either at the hotel or RV park when I'm in town. I usually gamble and see one of the movies in the theater. All movies are $4.00 anytime for anyone. They have a good buffet,but a little expensive. You can usually get a 2 for 1 buffet by gambling an d also a free buffet one time a week for entry level players club members. I would recommend GSR for your stay in Reno.

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank laurie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, 11 April 2014
Hello laurie s!
Thank you for posting your review on TripAdvisor! We love hearing from our Guests! We have a lovely RV park, located along the Truckee River adjacent to the hotel and are happy to hear you enjoyed your stay with us. Thank you for being a loyal GSRewards member, and we are thrilled you were able to enjoy some of the benefits such as a 2 for 1 at the Elements Buffet.
We are delighted to have earned your recommendation and look forward to your return visit!
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Long Beach, CA
Level 4 Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 April 2014

Stayed here for two nights for a quick ski trip. Upon check-in was given a free upgrade to a large suite with an awesome view of the Reno Airport.

Quiet room that had recently been renovated although it looked like only parts of the restroom had been remodeled (sink area definitely was, but the tub and toilet looked like they were still from the 70's -- although the shower head had definitely been replaced with a nice new one!)

Unfortunately, when I asked where the jacuzzi was I was told that the only jacuzzi was in the health club which was a $30 add-on in addition to the room rate. Which was too bad because I was really looking forward to soaking myself in the jacuzzi after a long day of skiing.

Great location by the airport and close enough to the Tahoe ski resorts to justify staying in Reno instead of paying more for a Tahoe hotel.

Friendly staff, no wait to check-in or check-out.

  • Stayed April 2014, travelled solo
    • Value
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Helpful?
Thank skierrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, 8 April 2014
Hi skierrob!
Thank you for taking the time to post your review on TripAdvisor! We enjoy receiving feedback from our Guests. Grand Sierra is located approximately 45 min from some of the best skiing in the Tahoe area. We are delighted you enjoyed your stay in one of our luxurious suites with a fabulous view. We receive many Guest compliments on our invigorating showers. I apologize you were not able to enjoy our custom hot tub located outside at The Beach, due to it being off-season. Our indoor soak tubs are located inside of our newly remodeled Spa. Thank you for mentioning our friendly staff as well as our quick check-in and check-out.
We look forward to serving you again in the future!
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Calgary, Canada
Level 5 Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 7 April 2014

We only stayed for one night at the GSR but it won't be our last. We stayed in a Summit room and it was beautiful; the bathroom was beautiful, the pantry area was very nice and convenient. Staff all around was very accommodating, professional and helpful. We had dinner at the buffet and it was one of the best in memory for a casino buffet. Will be our first choice when we return.

Room Tip: Summit suite well worth the upgrade
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank TheFlickGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, 8 April 2014
Hi TheFlickGuy!
Thank you for posting your “1st Class Stay in Reno” review on TripAdvisor! Our popular Summit rooms offer luxurious style and comfort and we are thrilled you enjoyed your stay. Grand Sierra strives to deliver exceptional service, keeping our Guests needs top of mind. We will be sure to recognize our team members for exceeding your expectations. Elements Buffet offers a wide selection of culinary delights created to charm the senses, and we are pleased your experience was memorable.
We genuinely appreciate being your first choice in Reno and look forward to your next visit with us!
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Lakeview, Oregon
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 April 2014

We just stayed at the Grand Sierra for the first time and it will from now on be my go to choice for Reno. The updated casino is great, it's the only casino I've been to in Reno that doesn't feel dated and stuffy. The room was very spacious and clean. All of the staff I encountered was very nice. Love it here.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank AlannaMichelle24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, 8 April 2014
Hello AllanaMichelle24!
We appreciate your “Best Casino in Reno” review on TripAdvisor! Grand Sierra has recently undergone a complete transformation and we are excited you enjoyed the upbeat, Vegas-vibe and luxurious hotel accommodations. We pride ourselves on offering outstanding service and are glad we have exceeded your expectations.
We are delighted to have earned your repeat business and look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chico
Level 5 Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 April 2014

This is a remodeled property with comfortable and upgraded appointments. I remember this as the MGM and Hilton before being Renamed the Grand Sierra. The original intent was to make the property into luxury condo apartments but the recession did that plan in. The location to the airport, highway on and off ramps and central location between both downtown Reno and Sparks, makes this an easy in and out. Ample parking, entertainment as well as dining, make the Grand Sierra a great stay. The rates are very competitive and the staff quite helpful. There is a great modeled pool area with bar during summer months. A unique driving range over the lake with a great view south west toward Mount Rose in the Sierra Nevada range. This is a great family destination as well, boasting go kart racing, arcade, movie theater and bowling lanes all on sight. I will definitely stay here again in the future. There is a Starbucks in the lobby, but I strongly recommend the deli cafe next door for greater selections, excellent coffee and much quicker service do to shorter lines.

Room Tip: See comment about deli in body of review
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, 6 April 2014
Hello Charles M,

Thank you for reviewing the Grand Sierra Resort on Tripadvisor. Your feedback with such detail is greatly appreciated. All of our rooms have been newly remodeled, along with the casino, spa, and restaurants. We also have more to come this year, including a nightclub that will rival the top in the country. 2nd street is a great place for a quick bite, and prompt service; we are glad you enjoyed their offerings. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level 4 Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 4 April 2014

I'm having such a great time at the Grand Sierra Resort right now that I decided not to wait until I got home to file my latest review.

I've stayed here before, and I'll stay here again. Why? First and foremost, because the people who work here are absolutely great.

Stupid me forgot to get the name of the airport shuttle driver (I climbed aboard at 9:45 p.m. Friday) but he deserves a shout-out for his courteous and timely service.

Next up, Scott at the front desk not only met my special room requests -- he exceeded them -- by finding me a high-floor (Summit) room with a great view of downtown Reno and the Sierra. Thanks, Scott -- and enjoy the Reese Cups!

When I walked into my room, it was spotless (for example, the inside of the mini-fridge looks as clean as brand new). It was also very comfortable and equipped with more amenities than I probably deserve. Thank you housekeeper!

Also, a big thanks to bartender at the Elevator Bar and the cocktail servers throughout the casino floor (especially the server who fulfilled my "light on the salt, heavy on the booze" margarita request). The fast and friendly service they provided is very much appreciated.

Bottom line? I heart this place!

Room Tip: High floor facing downtown
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramblegamble77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSierra_Manager, Manager at Grand Sierra Resort and Casino, responded to this review, 5 April 2014
Good afternoon Ramblegamble77,

Thank you for such a phenomenal Tripadvisor review! We are delighted that you are having such a great time at the Grand Sierra Resort. We pride ourselves on our customer service, and I am glad that we exceeded your expectations. Thank you for mentioning our valued associates; we will make sure they are all recognized accordingly for their fantastic service. We have many renovations happening this year, including a nightclub that will rival the top in the country. We look forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Sierra Resort and Casino

Property: Grand Sierra Resort and Casino
Address: 2500 E 2nd St, Reno, NV 89595-1200
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Reno
#4 Casino Hotel in Reno
#4 Luxury Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Official Description (provided by the hotel):
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit
Grand Sierra Resort And Casino Reno, Nevada

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