We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rude staff, no hot water, loud nightclub next door”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Plaza on the River at Plaza Resort Club
Ranked #21 of 64 Hotels in Reno
Certificate of Excellence
Minneapolis
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Rude staff, no hot water, loud nightclub next door”
Reviewed 27 March 2005

We stayed at this hotel in late March and were treated rudely by several members of the staff. We were given a hard time when we requested to see our room before checking in. Three requests for adt'l towels (which we needed for the pool - where no towels are stocked) were ignored or openly refused. Hot water was not readily available in our room, even at 4:30 in the morning. One of Reno's loudest nightclubs is across the street, so plan on hearing very loud music through the walls and old windows of this not-soundproofed hotel until 2:00 a.m. on weekends. Lobby area and elevators kind of shabby and in need of remodeling. Some staff were very kind, but management tolerates or encourages some real unpleasant people. We do not recommend. We've had better service and value at Motel 6 or Comfort Inn.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
25 Thank skeebumm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

109 reviews from our community

Traveller rating
    43
    50
    11
    1
    4
See reviews for
26
45
8
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Quincy, CA
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 December 2004

My husband and I decided to stay in the Plaza because there weren't any rooms available anywhere else. We hadn't ever heard of it, and it seemed old and creepy when we got there, but we decided to stay anyway. There is valet parking only, but at no charge. We requested a room with a jacuzzi tub. The room was spacious as was the bath area. There was also a kitchenette (to our surprise). Wonderful! We could have baked a turkey if we wanted to. The pool area is really nice. Indoor, and warm. There was a game room that had a pool table and such. We had a great time, and will stay there again!

  • Stayed August 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
26 Thank Lolal19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merced, CA
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 7 July 2004

Wasn't sure if we were going to have a good stay or not by looking at some of the pictures of the place, but to our suprise, this place was very nice. We have a timeshare through RCI and stayed in one of those rooms, although I don't know if it makes much difference. Indoor pool was nice, pool table room, 24 hr. coffee, and staff was great. To sum it up, it was a nice relaxing trip.

Helpful?
18 Thank gsxrrob333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, California
Level 5 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 16 March 2004

Very nice room, bath and sitting area. It was spacious and had floor to ceiling windows looking out over downtown Reno. We were a little nervous, as the web site doesn't say much and there were no Tripadvisor reviews, but we went ahead and stayed a Saturday night during the ski season. We've been to Reno many times, and never noticed the place. It turns out that it is a time share that's seldom at capacity. The spa and pool looked great, but didn't have time to take advantage of the amenities.

Helpful?
30 Thank TerBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Reno hotels
0.4 mi away
Courtyard Reno Downtown/Riverfront
0.2 mi away
Whitney Peak Hotel
0.3 mi away
Renaissance Reno Downtown Hotel
Show Prices
Show Prices
Show Prices
0.3 mi away
Harrah's Reno
Harrah's Reno
#19 of 64 in Reno
3,735 reviews
3.9 mi away
Hampton Inn & Suites Reno West
1.9 mi away
Holiday Inn Express Hotel & Suites Reno
Show Prices
Show Prices
Show Prices

Been to Plaza on the River at Plaza Resort Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Plaza on the River at Plaza Resort Club

Property: Plaza on the River at Plaza Resort Club
Address: 121 West St, Reno, NV 89501-1313
Region: United States > Nevada > Reno
Amenities:
Fitness Centre with Gym / Workout Room Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 64 Hotels in Reno
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Plaza on the River at Plaza Resort Club 3.5*
Number of rooms: 103
Official Description (provided by the hotel):
Take a step back in time, and enjoy our beautiful, friendly, and relaxing hotel. The Plaza Resort Club, is located downtown Reno, and it is located across the street from the River Walk, and just 2 blocks from the downtown casino area. Take a walk around our lobby and throughout our entire hotel, and view our beautiful antique furniture collection. We look forward to you staying with us! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Booking.com, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Plaza on the River at Plaza Resort Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plaza On The River At Plaza Resort Club Hotel Reno
Plaza On The River At Plaza Resort Club Reno, Nevada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing