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“It was ok”

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Best Western Plus Boomtown Casino Hotel
Ranked #15 of 64 Hotels in Reno
TWENTYNINE PALM, USA
1 review
“It was ok”
Reviewed 9 January 2014

My family was in town for a wedding. Everyone agrees we won't stay again. You just can't get away from the smoke in this hotel. We requested a crib 3 times, and finally received one. Our thermostat in our room was not working. I called the front desk for assistance. All I got was a reply "you want the air on? It will be cold'. No attempt to fix it. Our room was hot the entire stay. We couldn't move to another room as the hotel was booked. Unhappy that no one made an attempt to make our room temperature a little more comfortable. I would suggest a different reply from the lady at the front desk when requesting our thermostat to work properly. Her opinion is her opinion. If we are hot in our room, we are hot and would like the room to be a little more fresher than a hot room.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JAMIE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,427 reviews from our community

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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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English first
CHICO, USA
2 reviews
Reviewed 9 January 2014

Boomtown has been my favorite place to stay in Reno. My husband and I always love to come to Reno and stay at Boomtown. The employees are very hospitable which makes our stay very relaxing and enjoyable. I agree with other people, the excellent promos allow us to return more often to Boomtown. Thank you.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank BRIGIDA G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOULSBYVILLE, USA
1 review
Reviewed 9 January 2014

The last stay our room wasn't cleaned when we left for the day.Had to call for towles and coffee. Not as nice as our first stay. We will probably stay again. Food was good and it was nice surroundings.Love the gift shop and the service is great. The older he part of the hotel needs to be remodeled, but otherwise, love the area.

  • Stayed December 2013, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank WILLIAM C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MODESTO, USA
1 review
Reviewed 8 January 2014

During many visits to Reno, Boomtown has been my favorite place to stay for more than 5 years. Everything from service, entertainment, food, drink, and hospitality staff makes each stay seem to be better than the last. Their concert lineup is first class...

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JOEL L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OROVILLE, USA
1 review
Reviewed 8 January 2014

We were put in the south tower, in a "suite" because I had booked a non smoking room and when we got there, one was not available. No one at the front desk told us North VS South tower. We had to go back and ask, toting all our luggage.The air conditioner circulated smoke into our room all night long. We tried turning if off and opening the windows. Our windows had a lovely view of the garbage shoots. So, we closed windows due to the smell. The bar sink did not work. The carpets in the hall were horrible. The shower trickled water. I have hair down to my waist, so that was highly annoying. The TV was not connected. I stopped dropping money into the casino when I could not even get a water out of the servers walking around. Several people at the slot machines were expressing frustration from lack of drink service. I could go on, but what's the point? I will never stay in the south tower again and may possibly never give Boom Town my business again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank TINA C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2014

We love staying at Boomtown. Never have to deal with the hustle and bustle of downtown Reno. Boomtown has given us very good promos which allow us to return more often. The bathrooms need better lighting...applying make-up is difficult even with their lighted mirror. Love the North Tower!!!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PETALUMA, USA
1 review
Reviewed 8 January 2014

2 rooms 1 bed staying with my 47 year old son. It was ok sleeping with him as we are close but 2 beds would have been better.
Left my own special feather pillow, called the next morning to have it sent to my home and it was not to be found! The carpet was torn but we over looked it. It was a business trip and we were looking for cheap and we got it.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank WARREN P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Boomtown Casino Hotel

Property: Best Western Plus Boomtown Casino Hotel
Address: 2100 Garson Rd, Reno, NV 89439-8007 (Formerly Boomtown Hotel & Casino)
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Official Description (provided by the hotel):
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
Best Western Plus Boomtown Casino Hotel Reno, Nevada

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