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“Father's Day With Family”

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Best Western Plus Boomtown Casino Hotel
Ranked #15 of 64 Hotels in Reno
Roseville
Level 5 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Father's Day With Family”
Reviewed 21 June 2014

The rooms maybe old but fairly clean, there was little smell upon entering the room but I think it maybe because of the building being old..I should commend on the bathroom for being very clean though..I'm just hoping that they will put an indoor pool for some more activity besides the Fun center.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Elisaden S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,430 reviews from our community

Traveller rating
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    647
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    233
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
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Sparks
Level 2 Contributor
7 reviews
5 hotel reviews
Reviewed 20 June 2014

i enjoy the fun center with my family we have fun staying at boomtown we like the convience of the food vendors could pay back on your slots though but we really enjoy our stays and the staff and stay

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Laurie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 17 July 2014
Dear Laurie,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cameron Park
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

Great trip to Reno area, room was clean, comfortable and up to date. Service was exceptional!! Good value!! Will stay on next trip. Close to Reno/Sparks and Tahoe/Truckee regions. Great gaming assortment.


  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 10 July 2014
Dear Judy,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas
2 reviews
Reviewed 20 June 2014

basic casino,no frills,need a lot of improvement on the food side,buffett was really bad,everything on line was cold when they opened..they need a mcdonalds or a national known fast food place,they just don't have a very good varity of places to get a good snack...left rm at 8 in the morning,wioth make rm sign up,got back at 4 in afternoon,still not done,housekeeping needs a good workover,they have to remember that customers are their living,i,customer service brings people back.you have to spend money to make it!!!!!!!!!!!!!!!!!!!!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nancy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 3 July 2014
Dear Nancy,

Thank you for reaching out to us at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for ways to improve.

We apologize that your stay with us was not what you expected. When you get a moment, please call me at 775-345-8726. I would like to get some more details that will help me direct your information to the appropriate departments.

Again, thank you for taking the time to share you experience with us. I personally look forward to hearing from you soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milipitas
1 review
Reviewed 20 June 2014

Check in was great! Room was pretty clean (some mold on window frame) and smelled fresh. Main gripe was poor choice of restaurants (all but deli and pricey one closed). Worth it if price is $60 or less.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank June D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 3 July 2014
Dear June,

Thank you for reaching out to us at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for ways to improve.

We apologize that your stay with us was not what you expected. When you get a moment, please call me at 775-345-8726. I would like to get some more details that will help me direct your information to the appropriate departments.

Again, thank you for taking the time to share you experience with us. I personally look forward to hearing from you soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watsonville
2 reviews
Reviewed 20 June 2014

Food and gaming was great. I liked playing the slots. Servers were friendly and always available.
This stay was for our 40th anniversary and we had a great time. Would recommend to friends and family.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 10 July 2014
Dear John,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mckinleyville
1 review
Reviewed 20 June 2014

A great room, and very warm and friendly employees. We would like to offer our special thanks to Sandra at Players Club, Dennis at 2100 Bistro and Alex at the valet service. As my wife and I get older we appreciate the people you have as hotel staff.






  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 17 July 2014
Dear Linda,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Boomtown Casino Hotel

Property: Best Western Plus Boomtown Casino Hotel
Address: 2100 Garson Rd, Reno, NV 89439-8007 (Formerly Boomtown Hotel & Casino)
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Official Description (provided by the hotel):
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
Best Western Plus Boomtown Casino Hotel Reno, Nevada

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