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“Great Stay”

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Best Western Plus Boomtown Casino Hotel
Ranked #15 of 64 Hotels in Reno
Carmichael
2 reviews
“Great Stay”
Reviewed 3 August 2014

Food,staff and housekeeping was excellent. We truly enjoyed our stay. Your hotel was convenient in traveling to and from Reno and Sparks, as we were able to attend the Hot August Nights Events. I would recommend your Hotel to many people.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Patricia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 18 August 2014
Dear Patricia,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve. We are happy to hear that you enjoyed your stay with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,388 reviews from our community

Traveller rating
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    642
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (126)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Stockton
1 review
Reviewed 3 August 2014

The customer service dept was excellent. They were very helpful with our questions regarding our promotional coupons, food, and drinks. Your barbeque dinner was great and the whole family enjoyed. This was the first time that I won big. Thanks

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 18 August 2014
Dear Laura,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve.

We are happy to hear that you enjoyed your stay with us. And since you took the time to let us know and write nice comments about us, we want to extend to you $20 in Free Play that will be added to your account that you can use on your next visit with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palo Alto, California
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014

We were looking for a room for our daughter's softball tournament and since we were booking somewhat last minute, we didn't have many options. We found this hotel within one hour of the fields and of a decent price. We did not have any expectations coming in, as we knew it was a casino hotel and their first priority is not their guest rooms. Even still, we were extremely disappointed with our stay and accommodations. Here is a list and pictures of some of the issues we encountered.
- A/C leaked
- WiFi did not work
- Burn holes in lamp shade
- Wad of exposed wires/cords
- Fridge was luke warm
- Cracks in the bathroom ceiling
- Disappointing toiletries (no conditioner, only 3 towels for 4 ppl, etc)
- Housekeepers never cleaned room, we stayed for 3 nights
- When we called the front desk to inquire about housekeeping, the asst manager did not apologize and although we had been out all day and were exhausted, she offered to send someone up to clean the room, although it was 8pm.
- Buffet had very sad selection and was more expensive than good buffets in downtown Reno
- Buffet was only open for dinner on the weekends and breakfast on Sundays
- Pool was drained and unavailable for use
- Peet's coffee shop in casino was unable to make coffee because the machines were broken on our first morning and the associate was very flustered and rude and the manager was of NO help whatsoever.
- We were charged $6/night for a "resort fee", even though during booking we were specifically told there would be no other charges at time of check in (with no internet, bottled water or other amenities, there was nothing to justify a resort fee in the first place)
- When we questioned the resort fee at check out, the desk agent told us that "they should have told you about it" and when I informed her of the lack of housekeeping she said, "well, we have an outside company that does that."

Room Tip: Whatever you do, do NOT stay in the South Tower!
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Alex L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 5 August 2014
Dear Alex,

Thank you for reaching out to us at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for ways to improve.

We apologize that your stay with us was not what you expected. When you get a moment, please call me at 775-345-8726. I would like to get some more details that will help me direct your information to the appropriate departments.

Again, thank you for taking the time to share you experience with us. I personally look forward to hearing from you soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zephyr Cove
1 review
Reviewed 2 August 2014

Unfortunatly the pit supervisor made it very uncomfortable to gamble. She was so tuned in on the young muscle toned player. After I played for over two hours on your blackjack tables, it was very clear I wasn't wanted by her. Only the dealer was nice, especially after I won & tipped . My average bet was 15-25$. I will not be back to this property as other casino's are much more professional.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank FDHanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 5 August 2014
Dear Boomtown Guest,

Thank you for reaching out to us at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for ways to improve.

We apologize that your stay with us was not what you expected. When you get a moment, please call me at 775-345-8726. I would like to get some more details that will help me direct your information to the appropriate departments.

Again, thank you for taking the time to share you experience with us. I personally look forward to hearing from you soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
1 review
Reviewed 2 August 2014

Stayed here for my daughters UNR orientation plus it was in the same parking lot as Cabelas. Room dirty. After the first night, they took our shower towels and didn't leave any new ones. Tried to call down and only got a answering machine. Found towels on a linen cart left in the hallways, only to get some gruff from an employee stating that our room wasn't on the list for a room missing towels. Must leave a sign on the door (not do not disturb) that states please clean the room. Did not put sign on door because we did not want to loose our towels, they still come in the room, make the bed but do not change linens or vacuum kinda confused what they do if hey clean or don't clean. This hotel is definitely on the list and will never come back here again.

Room Tip: Stay closer to downtown where customer service is a priority
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank DeAnn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, General Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 4 August 2014
Dear DeAnn,

Thank you for reaching out to us at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for ways to improve.

We apologize that your stay with us was not what you expected. When you get a moment, please call me at 775-345-8726. I would like to get some more details that will help me direct your information to the appropriate departments.

Again, thank you for taking the time to share you experience with us. I personally look forward to hearing from you soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Susanville
1 review
Reviewed 1 August 2014

We have been staying here for years. It is a great location for our travels from Susanville Ca. to Tracy Ca.. The trip takes from 4 to 5 hours. We cut the time by staying the nite before our morning trek. We do miss the Dennys that use to be there. You need a more inexpensive breakfast/lunch place.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Cathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 4 August 2014
Dear Cathy,

Thank you for reaching out to us here at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for way to improve. We are happy to hear that you enjoyed your stay with us.

Again, thank you for taking the time to share your experiences with us. We look forward to seeing you again soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento
2 reviews
Reviewed 31 July 2014

Since we had made reservations late, & settled for a smoking room--we are not smokers. We stayed two nights--there were no towels either night; floors weren't vacuumed; and the room smelled like urine.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Rita E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patty E, Front Office Manager at Best Western Plus Boomtown Casino Hotel, responded to this review, 1 August 2014
Dear Rita,

Thank you for reaching out to us at Boomtown Casino Hotel. We always appreciate and value what our guests have to say. We pride ourselves on our guest service and are always looking for ways to improve.

We apologize that your stay with us was not what you expected. When you get a moment, please call me at 775-345-8726. I would like to get some more details that will help me direct your information to the appropriate departments.

Again, thank you for taking the time to share you experience with us. I personally look forward to hearing from you soon.

Sincerely,
Patty Elam
Executive Administrator for
Rob Medeiros
CEO/General Manager
Boomtown Casino Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Boomtown Casino Hotel

Property: Best Western Plus Boomtown Casino Hotel
Address: 2100 Garson Rd, Reno, NV 89439-8007 (Formerly Boomtown Hotel & Casino)
Phone Number:
Region: United States > Nevada > Reno
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Reno
#15 Business Hotel in Reno
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Boomtown Casino Hotel 2.5*
Number of rooms: 316
Official Description (provided by the hotel):
The newly renovated 316 guest rooms at the Best Western Plus(R) Boomtown Casino Hotel have plenty of space for rest and relaxation, featuring mountain and valley views. The rooms offer Serta(R) pillowtop beds, flat screen televisions, Wi-Fi access, a fridge, coffee makers and a microwave along with spacious bathrooms. All the casino action, entertainment and restaurants are just steps away. Great restaurants on-site include the new Steakhouse, Mel's Diner, The Famous Lobster Buffet, Market Fresh Deli, Baja Mexican and Peet's Coffee. There is non-stop gaming, nightly live entertainment, an indoor and outdoor pool, family fun center and clean and comfortable rooms are everything visitors need for a fun and relaxing stay. ... more   less 
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Also Known As:
Boomtown Hotel And Casino
Boomtown Nevada
Boomtown Nv
Boomtown Hotel Reno
Boomtown Hotel Casino
Best Western Plus Boomtown Casino Hotel Reno, Nevada

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