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“No Value for money”

The Mount Washington Cog Railway
Certificate of Excellence
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Attraction details
Owner description: Climb to the top of Mount Washington on the world's first mountain-climbing Cog Railway trains!
Reviewed 11 August 2014

Its an expensive ride up the Mt Washington by this steam train. The guide however did literally not stop talking for the whole time adding texts that had nothing to do with the trainride, to a point wher it became really an irritant. 260++ dollars for a family of 4 and then to be halted in the middle of the ride because the steam train ahead of us had mechanical problems, is No good value. The views once one the top are magnificent

1  Thank TravelGeeks2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 August 2014

1. Do not book the first train of the day. Better to book a train around 10:30 after the staff have woken up and the cobwebs have been cleared off the machinery. In addition, mist on the mountain will have burnt off (if you are lucky to enjoy a sunny day).

2. Take your trip in the morning. The mountaintop is more likely to receive rain in the afternoon.

3. Arrive 30 minutes ahead of departure so you can enjoy some time in the dilapidated but fascinating museum.

4. Sit on the left side of the carriage to enjoy the view of the ravine. The right side view is less dramatic.

5. You will likely not have the same brakeman going down as you will going up. Plan to distribute your tips ("not expected but gratefully appreciated" i.e. compulsory) accordingly.

6  Thank spencerusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014 via mobile

Take the steam cog to the top. Cushioned seats make the difference. Learning the history of the steam cog is great too. We went on a foggy day. Mother Nature wasn't cooperating.

Thank Meredith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

There is not much to compare this gem of an excursion to as there are few cog railways left in the world. Think steep inclines, great vistas and a 20 + degree drop in temperature from bottom to top as you pass through four distinct climate ranges.

Specifics:

One hour up and less than one hour down. There is limited food in a small cafeteria available up on the top. Photo op, store and exhibit to walk through. One way rides down are available for those that have hiked up but space is limited. There is another exhibit in the ticket center down below with some old photographs that is worth peeking in.

Old fashioned steam engine is used once per day (first ride at 8:45) and the rest of the time bio-diesels are used. Go for the steam!

Lots to learn at the top of Mount Washington and the Cog Railway is a neat way to get there. Not inexpensive +/- $65 per person but well worth a once in a lifetime event.

1  Thank truefeedback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 August 2014 via mobile

Family of 4 with kids ages 10 and 15, one a bit afraid of heights. Took the 9:15 steam train, the Ammonoosuc Engine made it just past the halfway point and onto the Jacobs Ladder, and a cylinder broke.

So what you need to know is this:
1. Costs around $68 per adult, kids <12 around $39.
2. Train was very full, possibly because we took the first train of the day which is the only one that uses an old steam engine. The rest of the runs use newer biodiesel engines.
3. Try to go when the skies are clear, or you may be disappointed due to the view or lack thereof.
4. You may break down. We did. And I see another reviewer 2 weeks back that broke down for a different problem.
5. The staff is extremely well trained. They did a great job of assessing the problem, determining a solution, and communicating with us.
6. If your train breaks down you will be offered a ride on the next train or a full refund.

Were people upset? Well yes everyone reacts differently. My decision to still give this company 4 stars was because of the way they reacted when things went wrong. That is unfortunately the best way to judge a company. (1) Nobody was injured (2) we didn't have to ask for a refund, it was offered and (3) we were given a full disclosure of what broke and what our level of danger was in the situation. Our brakeman, sorry I don't know his name, we want to give him a special shout out - he single handedly did 100% of the customer service during the ride AND operated our safe descent.

So while we didn't make it to the summit, and my child afraid of heights will probably never again board a cog railway, we were satisfied.

2  Thank GNeeB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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