Reserved & confirmed a handicap-accessible room for my 103 y.o. Mum and me in a block reserved for a family wedding party. Assigned room NOT accessible. Reported to desk clerk. All she wanted to do was tell me about a different handicapper room that had been cancelled by SOMEBODY (emphasis: hers). She yelled and continued to yell when I said to get off that topic and fix the problem. She arbitrarily cancelled our reservation, sent us to Comfort Inn up the road. Clerk there showed me a H-A bathroom very much needed by then and called around to find us a H-A room for 2 nights. MUCH more trauma and rude behavior by B-W clerk. Hotel management has NOT responded to a letter I wrote 1.5 weeks ago. Will not consider "Worst Western" ever again... ever. Missed the rehearsal dinner because of yelling and otherwise ineffective clerk. How can that place give the joy of that dinner back to us?
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Agoda, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your BEST WESTERN Concord Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Concord Hotel Concord
- Best Western Concord Inn And Suites
- Concord Best Western