This Holiday Inn Express in Durham-UNH really stands up for lack of room cleanliness. Upon checking in, I noticed the carpet around the bed had not been vacumed in a long time: there were all sorts of crumbs, bits of food, pieces of dental floss laying around on that space, just underneath the sides of the bed. A gross sight, to say the least. I've asked for a new room and found the very same problem. I then asked the front desk to have that 2nd room cleaned, or to bring me a vacum cleaner so I could do it myself. After awaiting in vain, I had to go out and came back a few hours later, hoping it had been taken care of by that time: to my amusement, nothing was done. Completely unaceptable considering their house cleaning staff was still around. So, I've moved into a 3rd room - only to find the same problem again!. At that point, I was back at the front desk, insisting on speaking with the property manager, but they said he was out of town. After a bad night of sleap, wondering if there wouldn't be roaches or rodents in the room, I've cut my stay short and checked out that morning. Finding a new hotel in the middle of a business trip, with heavy suitecaes loaded sith samples was a big inconvenience, but better than staying a such a filthy place. I was supposed to be at the Holiday Inn Express in Durham-UNH for 3 mights, but one night was more than enough for me. I'm upset the hotel never cared about the problem (they never contacted me later with an apology or explanation), which makes me believe the situation there must be the same, or probably getting worse with every new stay. I've complainned to a Holiday Inn hotline, they said the hotels were independently operated and offered me a few extra points on their frequent guest program - an insult after all that trouble. I will never stay at this hotel again. If you must stay at the Holiday Inn Durham-UNH, remember to look under your bed before you settle into the room. I've been traveling the world the past 25 years, and few hotel experiences were as bad as this one.
- Official Description (provided by the hotel):
- The Holiday Inn Express Durham hotel is New Hampshire s newest Express, conveniently in the heart of Durham in Southern New Hampshire! The hotel is just minutes from the University of New Hampshire & UNH's- Whittemore Center.Our hotel has 68 guest rooms including 2 suites & is 100% Non-Smoking. Our rooms offer wireless & hard wired hi-speed Internet connections! Enjoy free Express Start Breakfast each morning featuring the exclusive Express Cinnamon Buns. While sipping Smart Roast coffee, peruse through a complimentary USA Today! It s Simply the Smart way to start your day!In addition to being located at UNH, the Holiday Inn Express Durham is near many schools; Phillips Exeter Academy, Franklin Pierce College, & St. Thomas Aquinas High School. Durham is minutes from Portsmouth, Rochester & Dover which are full of history, shopping & local flavor. Visit Red Hook Brewery, the historic forts such as Fort Constitution or catch a concert at Hampton Beach Casino. We are within minutes of the Fox Run Mall & the Kittery Outlets.Portsmouth Naval Shipyard, Liberty Mutual & Goss International are just a few places that our business travelers visit.Our friendly & knowledgeable staff is ready to provide you with superior service! When you stay at the Holiday Inn Express Durham Hotel you are Staying Smart! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Durham Hotel Durham
- Holiday Inn Durham