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“Filthy under the bed”

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Holiday Inn Express Durham
Ranked #2 of 2 Hotels in Durham
Reviewed 21 October 2007

This Holiday Inn Express in Durham-UNH really stands up for lack of room cleanliness. Upon checking in, I noticed the carpet around the bed had not been vacumed in a long time: there were all sorts of crumbs, bits of food, pieces of dental floss laying around on that space, just underneath the sides of the bed. A gross sight, to say the least. I've asked for a new room and found the very same problem. I then asked the front desk to have that 2nd room cleaned, or to bring me a vacum cleaner so I could do it myself. After awaiting in vain, I had to go out and came back a few hours later, hoping it had been taken care of by that time: to my amusement, nothing was done. Completely unaceptable considering their house cleaning staff was still around. So, I've moved into a 3rd room - only to find the same problem again!. At that point, I was back at the front desk, insisting on speaking with the property manager, but they said he was out of town. After a bad night of sleap, wondering if there wouldn't be roaches or rodents in the room, I've cut my stay short and checked out that morning. Finding a new hotel in the middle of a business trip, with heavy suitecaes loaded sith samples was a big inconvenience, but better than staying a such a filthy place. I was supposed to be at the Holiday Inn Express in Durham-UNH for 3 mights, but one night was more than enough for me. I'm upset the hotel never cared about the problem (they never contacted me later with an apology or explanation), which makes me believe the situation there must be the same, or probably getting worse with every new stay. I've complainned to a Holiday Inn hotline, they said the hotels were independently operated and offered me a few extra points on their frequent guest program - an insult after all that trouble. I will never stay at this hotel again. If you must stay at the Holiday Inn Durham-UNH, remember to look under your bed before you settle into the room. I've been traveling the world the past 25 years, and few hotel experiences were as bad as this one.

  • Stayed: July 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Business service (e.g., internet access)
7  Thank Minervino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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145 - 147 of 147 reviews

Reviewed 30 January 2006

This hotel is lovely. I stayed there while visiting my girlfriend at UNH. The hotel is on the main street which runs through the centre of campus.

The hotel was brand new when I arrived (you could even smell a fresh coat of paint at check-in). The hotel was very clean, neat and organized and the hotel staff friendly and helpful. There is an average size room right right next to reception with a self serve breakfast in the morning and free beer and wine in the evening! Rooms were clean and spacious, I especially liked the flat screen TV mounted on the bedroom wall, a lovely space saver and a great touch.

Overall I would definatly stay in this hotel again. Great rooms, good location and very clean. I had a very enjoyable stay.

  • Stayed: October 2005
    • Value
    • Rooms
    • Cleanliness
6  Thank jonathan020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2015
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  • Stayed: July 2015, travelled with friends
    • Location
    • Rooms
    • Service
Thank JuRocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEDurhamManager, Front Office Manager at Holiday Inn Express Durham, responded to this reviewResponded 4 August 2015
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Additional Information about Holiday Inn Express Durham

Address: 2 Main St, Durham, NH 03824-2521 (Formerly Hotel New Hampshire)
Phone Number:
Region: United States > New Hampshire > Durham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Durham
Price Range: £81 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Durham 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Holiday Inn Express Durham hotel is New Hampshire s newest Express, conveniently in the heart of Durham in Southern New Hampshire! The hotel is just minutes from the University of New Hampshire & UNH's- Whittemore Center.Our hotel has 68 guest rooms including 2 suites & is 100% Non-Smoking. Our rooms offer wireless & hard wired hi-speed Internet connections! Enjoy free Express Start Breakfast each morning featuring the exclusive Express Cinnamon Buns. While sipping Smart Roast coffee, peruse through a complimentary USA Today! It s Simply the Smart way to start your day!In addition to being located at UNH, the Holiday Inn Express Durham is near many schools; Phillips Exeter Academy, Franklin Pierce College, & St. Thomas Aquinas High School. Durham is minutes from Portsmouth, Rochester & Dover which are full of history, shopping & local flavor. Visit Red Hook Brewery, the historic forts such as Fort Constitution or catch a concert at Hampton Beach Casino. We are within minutes of the Fox Run Mall & the Kittery Outlets.Portsmouth Naval Shipyard, Liberty Mutual & Goss International are just a few places that our business travelers visit.Our friendly & knowledgeable staff is ready to provide you with superior service! When you stay at the Holiday Inn Express Durham Hotel you are Staying Smart! ... more   less 
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Also Known As:
Holiday Inn Express Durham Hotel Durham
Holiday Inn Durham

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