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“This place has gone down hill!” 1 of 5 bubbles
Review of BEST WESTERN White Mountain Inn

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BEST WESTERN White Mountain Inn
Ranked #2 of 5 Hotels in Franconia
Boston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“This place has gone down hill!”
1 of 5 bubbles Reviewed 1 October 2013

I have stayed at the BW White Mountain Inn several times in the past, but I am so sad to say that after my last visit -- I will never book there again. This place has gone completely down hill. The pool and jacuzzi are run down and dirty. I had to switch rooms because the one I was originally given smelled of rancid milk and wet dogs! The second room I was given wasn't any better - I had to sleep with the windows open. If it's just location you're looking for, then you're in luck because this is a great spot. Unfortunately, that doesn't outweigh my disappointment. I will be looking for other accommodations in the area for my next stay in the White Mountains.

  • Stayed September 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Emily L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, 7 October 2013
I’d like to first thank you for your many visits to our hotel. We greatly appreciate and value our loyal guests. In order to make all of our guests as comfortable as possible, we meticulously clean our rooms and facilities regularly. I’m sorry to hear about your experience and will bring your concerns to the attention of my staff. Thank you for your feedback.

Respectfully,
Vinkal Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

548 reviews from our community

Traveller rating
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    109
    60
    47
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Uncasville, Connecticut
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 October 2013

Making reservations far enough in advance are important for popular areas. Checking was expeditious, even as the desk clerk was trying to help a caller find a hotel in the area with a vacancy. Room was very clean, pool and hot tub well maintained. Breakfast well laid out, constantly replenished and checked by staff. (now if people would just eat, clean up after themselves and leave so others could eat we would all be happy) Hotel centrally located to a number of attractions.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank RonnieBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, 7 October 2013
Thank you for your great review. We’re glad you had such a great stay and we appreciate the kind words. Come back soon!

Thanks,
Vinkal Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salem, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 30 September 2013

Staff were very helpful from booking the hotel, checking in, during stay, and checking out. Place is so clean considering it is a pet friendly hotel. Location, location, location. Short drive to scenic places in the White Mountains.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Dori36Laf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, 7 October 2013
Many of our guests don’t even realize we’re a pet-friendly hotel until they see a dog walk through the door. Our facilities are meticulously well kept so that all of our guests (pets included) have a more comfortable stay. We’re glad you enjoyed yourself and look forward to seeing you for your next White Mountain trip!

Sincerely,
Vinkal Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, United States
1 review
3 of 5 bubbles Reviewed 30 September 2013

Nothing to write home to mom about but we did get a good night's sleep. The bed was very comfortable. We enjoyed the pool & hot tub too. The breakfast was terrible, served in a cramped, hot room. The towels and paper items in the room need serious up-grading. The view from our room was breath taking just after sunrise. You could see the gondola line on Canaan Mountain.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, 7 October 2013
We’re glad you enjoyed your bed and our amazing views. There’s no better way to start your day than by waking up to a panoramic of Canaan Mountain. I will make a note of your suggestions for further improvements. We appreciate your feedback.

Respectfully,
Vinkal Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 September 2013

We learned a valuable lesson this week while in Montreal. ALWAYS CHECK TRIP ADVISOR FIRST.
So that is what we did and we not disappointed.
Clean, updated rooms. Excellent beds and great staff.
Breakfast was complete and coffee hot....
We will stay again next time we pass through...

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WitnessProtection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, 7 October 2013
We take our guests’ feedback very seriously and do everything we can to be constantly improving. I’m glad we lived up to your expectation!

Thanks,
Vinkal Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelton, Connecticut
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 September 2013

My family stayed here 2 nights for a family wedding in the area. What a nice place! Our room was beautiful. The hot breakfast buffet in the morning was fantastic. The hotel was clean, and the pool area was very nice. We had a great time in the white mountains, and would definetly stay there again. Our other family members stayed at the Hampton Inn 10 minutes away and paid twice what we paid per night.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Molly557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, 7 October 2013
Thank you for your review. Our staff takes extra special care of our guests to make sure they have an unforgettable experience, no matter the occasion. We hope you’ll bring your family back for your next vacation!

Best wishes,
Vinkal Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 26 September 2013

Our arrival coincided with an ongoing Wedding..which made for an unusual booking in avoiding the wedding party and photographers. Our room was on the top floor and enjoyed beautiful views over the White Mountains(one of which we would later go up on the ariel tramway)
So the wedding party wrapped up at 20.00 after which we enjoyed peace and tranquillity for the rest of our stay. The provision of Micro...Flat Screen TV..and Fridge now seem pretty standard as is the standard operating of the shower.......and this Best Western did not disappoint.
A great stay....but you will need to travel to the charming town of Littleton(just 15minutes) for other facilities

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank terry187047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwfranconia, General Manager at BEST WESTERN White Mountain Inn, responded to this review, 7 October 2013
Our views are definitely beautiful and we love hearing how much our guests enjoy them. Getting to look out over the beautiful White Mountains is a priceless amenity we take much pride in. Thank you for sharing your experience and we hope you’ll come back soon!

Sincerely,
Vinkal Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN White Mountain Inn

Property: BEST WESTERN White Mountain Inn
Address: 87 Wallace Hill Rd, off I-93 Exit 38, Franconia, NH 03580-4900
Phone Number:
Region: United States > New Hampshire > White Mountains > Franconia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Franconia
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN White Mountain Inn 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The BEST WESTERN White Mountain Inn is an outdoor enthusiast's dream! Located in Franconia, this New Hampshire hotel proudly offers the best in customer service and amenities at an affordable rate. Guests staying at this Franconia inn will be a short distance from Cannon Mountain Ski Park, Loon Mountain Ski Resort and the Wildcat Mountain Ski area. Other nearby outdoor activities include hiking, biking and golf. Favorite attractions in Franconia include the Mount Washington Auto Road, Mt. Washington Cog Railway and Santa's Village. This Franconia, New Hampshire hotel offers spaciously-appointed guest rooms, each complete with high-speed Internet access and cable satellite television. This 100% non-smoking hotel features a complimentary hot breakfast each morning. Additional amenities at this New Hampshire inn include an larhe heated indoor swimming pool and hot tub, fitness center, steam room and guest laundry. Business travelers will appreciate the hotel's business services and meeting facilities. Pets are welcome with restrictions. For superior customer service and a convenient location in Franconia, New Hampshire, make a reservation at the BEST WESTERN White Mountain Inn! ... more   less 
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Also Known As:
Best Western White Mountain Hotel Franconia
Best Western Franconia
Franconia Best Western
Best Western White Mountain Resort
BEST WESTERN White Mountain Inn Franconia, NH - White Mountains

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