We planned to stay a weekend up here while visiting at a family reunion. This place seemed to fit what we were looking for. It didn't allow pets and had nonsmoking accomodations. (my two kids and I are asthmatic.) There is an indoor pool, an outdoor pool, playground and beach.
We booked a nonsmoking suite with a bedroom and full kitchen. The website looked great, like it was going to be a decent place. So, we got there and checked in. The reception desk person seemed ok. Not super friendly, but not rude either. We went up to our room on the second floor. All the hotel rooms are on the first or second floor in the part we were in. They all were outside entrances, with balconies on both sides. (one private and the other the main walkway.)
As we walked in, we smelled this horrible smell. It was full of smoke and you could just feel your skin crawl. The floor looked damp and everything looked kind of grungy, like it needed to be recleaned. It didn't look anything like the pictures on the website and definitely didn't smell like I hoped. So we went out to the balcony to think. The air in the room was just aweful. I didn't want my kids breathing it in. One of my kids started coughing immediately. I later went down to talk to the manager about the room.
He said he would send a maintenence man up with an ozone machine to try to clear out the smell. When the mainten. man came up he said, "wow, someone was smoking here." It was very obvious and I couldn't believe housekeeping would even leave the horrible smell in there. It was a non smoking room. The sign was displayed outside the room.
The hotel room, by the way, had a kitchen, living room area with pullout sofa and tv, bedroom separated by accordian type doors and a bathroom.
We went off to check out the outdoor pool while we waited for the machine to take effect. It was nice and quiet. This was the best part of our visit here. The low end of the pool was like 3 feet and deeper around 6 ft.
Back to the room, still smelled. I contacted the manager again and said I couldn't stay here. He said he had no other rooms, apologized and he wouldn't charge me. And by the way, it was 203. a night! Way too much! I thought that he was being a nice guy and tried. Until...
So now it is a month later and he still hasn't taken the bill off my credit card for the weekend. We didn't even sleep there a night, it was just awful and I couldn't risk our health. I have called two to three times and talked with the front desk, whom always say he is busy and will call back and he never does. I have also emailed a couple times and no response.
So now may need to go to the BBB to get my money back. It was a shame that the manager doesn't just handle things. I was not upset about the way things turned out, but now am getting frustrated.
Thankfully we found a nice place around the corner with wonderful people working there.
I had read some of the poor reviews on this trip advisor and thought since they were mostly just staff stuff, no biggie. But, it is important. I wouldn't recommend this place at all.
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- Also Known As:
- Misty Harbor And Barefoot Beach Hotel Gilford