Our family recently stayed at Mt. Madison Inn & Suites. We booked for three nights but had to leave a day early due to a funeral. I phoned and let them know 24 hours in advance that we would be leaving early. The clerk said that it wouldn't affect anything but when I checked out the next day she would not reimburse me the final night stay. She said they have a 48 hour cancellation policy. There was no mention of this the day before when I informed her we were leaving a day early. She said it was policy. Good Policy is being compassionate when families have a change in plans that are beyond their control. They do not need to be taken advantage of. It was not until I returned home that I found the 48 hour cancellation policy on their website. The motel has had recent updates. The air quality in our room however was poor and the air conditioner leaked.More
- Free Parking
- Restaurant