We stayed at the T&C while visiting family in Berlin. There was some confusion at the outset as 2 rooms had been booked and paid for on Expedia. At check in, I registered one room in my name and they took my credit card. At check out, they realized I had been "charged" for the room with the pet fee and had to undo and reprocess both charges. All the while, Expedia had been paid for the rooms... I guess the clerk was new. The process was very speedy though!
We had asked for ajoining rooms and were told they weren't ajoining, but were "right next to each other". Ummm....yes, if you don't count the 5 feet of steps you have to climb to get to the room next door as it was up a partial level. It worked out for us as we were not a family traveling with small children or needing a connecting door, but had that been the case, it would have been a problem.
My biggest complaint aside from old, worn decor, was the incredibly thin mattresses. I don't think even the basic twin mattresses I've purchased at warehouse stores for my kids beds were this flimsy/thin. No padding, very soft springs and covered with a thin felt type mattress cover that lay under the sheet, but not over the edges of the mattress. Fortunately it was only 3 nights, but needless to say, probably the worst mattress I've slept on. The bathroom was adequate, if not dated. Towels were small and thin, but again, it was just myself and I could use 2.
Staff, especially housekeeping was attentive and courteous. We were able to check in upon arrival, but clearly housekeeping was not done cleaning rooms yet. They seem to do all of the Sunday checkouts at once in kind of an assembly line fashion. We arrived to piles of dirty bedding up and down the halls and staff hard at work. Despite this, we were not asked to wait until official check in time, and the housekeeping staff arrived with towels fresh out of the dryer as soon as they could. They also hung a bag with fresh towels on the door the next morning when I hung the do not disturb sign. The ice machine was handy, although you needed to use a room key to dispense ice (a first for me). Our rooms had both and interior and exterior entrance, and we both had trouble with our keys not working on one or the other door at some point.
Internet service was spotty at best, and that is being generous. We both ended up using our own hotspots on our cell phones.
We didn't use the restaurant facilities, but the prices looked fantastic and the food smelled great. The pool was near our room, and seemed to be in good shape. No elevators, so hauling suitcases up and down the stairs was unexpected, but doable. The view out the windows of the trees was fabulous, and on the front side you had the golf course view.
Aside from the front desk glitches, thin uncomfortable mattresses, outdated flooring and poor internet connections, the place worked for our needs and the location was great!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Evoline ltd, Ebookers and getaroom.com so you can book your Town & Country Inn and Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Town & Country Motor Hotel Gorham
- Town And Country Motor Inn Resort
- Town And Country Motor Inn Gorham