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“Dirty and unfriendly managment”

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Atlantic Sands Hotel
Spofford, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Dirty and unfriendly managment”
Reviewed 21 June 2013

Myself and a friend had booked a room at this hotel for 3 nights. This room was advertised as "a queen ocean-view." When we arrived at the hotel, and went to our room, we discovered that the ocean-view was a 6 inch wide window overlooking an alley. The bed was a full-size. We had gone to ask the front desk staff if there was a mistake in our room. She stated that there was not. She offered to place us in another room, but we would only be able to stay in that room for two of our 3 nights as it was booked for the third. We decided that it wasn't worth swapping as we planned to spend most of our time out of the room.
Once back into the room, we discovered a dirty bathroom. There was toothpaste all over the walls. We then noticed dust covering the headboard and lamps. Again, we did not comment about it as we were planning not to be in the room much.
Upon going to bed the first night we discovered that the TV was not working. We went down to the front desk for assistance. It turned out that the room only had one extension cord with a 3 prong adapter. This gave us a choice of the fridge or the TV. The remote also wasn't functioning. The desk staff sent us back to the room with an additional extension cord for the TV. Following this, we were also given batteries for the remote. We had to prop a box up against the cable cord to keep the screen from being fuzzy. Once all of this was taken care of, we went to get settled into bed. Upon turning our sheets down, we discovered a dark stain that ran down the center of the sheet from head to foot. We went downstairs again, to obtain clean sheets and complained to the staff that this was not what we were expecting when booking this room. He stated that he was not able to refund our following two nights because it was a weekend and management was not here. He came up to the room to change our sheets for us. While he was removing the dirty sheets on the bed, he exposed a large dried blood stain on the mattress pad and left it there!
We asked him to notify management in the AM (when they arrived) that we would like to speak to them regarding the condition of our room, as we did not plan to stay here the following two nights.
We then contacted booking.com (where we made these reservations) and asked them what we should do. They contacted the desk staff person and were told that management would not be in until morning.
In the morning, booking.com contacted management, and then told us that the hotel would refund our following two nights only if they were able to re-book the room. We told booking.com the this was unexceptable as we were not provided with a clean hotel room. In the end, we were informed from the hotel that they would refund our two nights, but we had to be out by check out time at 10:30am (they called us at 10:26am)!
Upon leaving the hotel, I asked to speak with the manager. We informed him of our complaints and asked him to come to the room to show him. He was unwilling to come to the room. He said that they refunded our money and we should be happy. He told us that he has been in "the business for 14 years and takes pride in providing clean rooms." He refused any type of apology and walked away from us in the lobby. I would not reccommend this hotel to anyone!

Room Tip: Do not stay here!
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Jen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Plessisville, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2013

We reserved two nights in this hotel and we prefer to lose our money ans rent another hotel. The room was really small, only place for the bed. It was not very clean and the staff really does'nt care about us... We do not recommand this hotel.

  • Stayed May 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carodubo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hampton hotels

Montreal, Canada
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 October 2012

My wife and I spent one night in this hotel during a weekend getaway in August. The staff was very friendly and the room turned out to be quite small, but clean. The property is newly renovated and literally two steps from the beach. Parking is conveniently located right up front, in the public parking lot.

The only problem was the strong smell of chemicals in the room, which was not only very discomforting as such, but also made us wonder whether it was some third-world cleaning product or a super-powerful pesticide (and in case of the latter, what could have possibly justified such extreme measures). We couldn't ask for another room, as ours was the last vacancy, so we resolved to stay, but to spend as little time as possible in the room. We kept the AC on, the window open and an eye on the walls and the carpet, but after all it turned out we were the only guests in the room, so either we've been paranoid or the chemicals really worked...

But all in all, not an unpleasant stay.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank DP_M0ntreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2012

We arrived at 1:15pm and the staff told me that check in time was at 2 and we absolutely wouldn't be allowed to check in until 2:30 or 3 because he was cleaning all of the rooms himself. No apology, not very friendly. Not accommodating. When we asked if we could leave our stuff in our room and he could clean around it, he told us that we could leave our personal belongings in the main lobby on the floor where anyone could come and steal it, but he assured us, "I have cameras" HA. This is more of a hostel. The water in the shower was so hot that you could barely stand underneath it to wet your hair at all. It was scalding. When we checked out and went to tell the staff about the water, there was literally no one there to tell. Overall, this is a VERY budget hostel with a hotel price. Two stars. Only pluses are great location and parking is convenient.

Room Tip: Rooms in the rear don't have a view of the ocean, but are probably quieter because they are not...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Reading
Level 6 Contributor
524 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 19 September 2012

The hotel has been totaly renovated. The location is the best on Hampton Beach within walking distance to everything. The price is good. Great place for kids it is right across the street from the playground.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MA
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 September 2012

We booked 2 rooms for our family of 5 for a 1-night Labor Day Weekend stay. We needed 2 rooms as the rooms are absolutely tiny! Someone compared this to a dormitory, and that's pretty accurate. The rooms are just so small, including the bathroom (in the shower, my elbow kept bumping the faucet and turning the water off!).

Worse, though, was the smell. It seems that the A/C units and/or the fridge in both of our rooms (#14 & #17) leak, leaving the carpet wet, and then smelly. I would think this is easily fixable, and several people here have complained. MGMT really needs to address this.

If they did, the location of this hotel (right across from the beach!), would make up for the small rooms, if you have modest needs and modest expectations.

Room Tip: There are only 6 ocean-facing rooms. #17 (middle room, top floor) had a very funky odor due to a we...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimTut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MA
Level 6 Contributor
198 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 1 September 2012

We booked a king room through booking.com for a recent Saturday night stay. I chose this hotel as it is one of the few Hampton Beach motels which offer online booking and would accept a one night stay on the weekend. It was a wonderful surprise. The hotel is centrally located on Ocean Blvd with free reserved parking right across the street in front of the beach. Our king room was ocean front with sliding glass doors and a good sized deck overlooking the beach. The room itself was clean, clean, clean; if you read reviews of many of the Hampton Beach motels, you will see that cleanliness in a motel there cannot be taken for granted. Room had a fridge and an a/c unit. Bathroom was small but also clean. The room was not large, but it did fit the rollaway bed that we needed ($15 extra). In the evening, we enjoyed great people watching from our balcony as well as a good view of the Salisbury fireworks and the sounds of the ocean waves crashing. When the sliding glass doors were closed, there was no noise from outside, which was good for sleeping. Staff were pleasant and gave us our parking pass a few hours prior to check in so we could go to the beach. Yes, there were house rules, but nothing unreasonable (no noise late at night, no unregistered guests in rooms, etc.).

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BooKat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantic Sands Hotel

Property: Atlantic Sands Hotel
Address: 109 Ocean Blvd # 111, Hampton, NH 03842-3616
Phone Number:
Region: United States > New Hampshire > Hampton
Hotel Style:
Ranked #4 of 5 Speciality Lodging in Hampton
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Atlantic Sands Hotel 2*
Number of rooms: 22
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