To book this trip to the Regal was scarey from the start. I had rented 3 rooms here last year without incident., so we decided to go back. When booking the lady was very vague and hard to understand. I asked for a confirmation # and she said there was none, so I asked her to mail me a confirmation receipt to prove my reservation, as I booked 6 weeks in advance there was plenty of time for such, and she said they do not do that. I then asked what proof I would have that I booked? She said " Because I tell you now that you are" Ok, so I booked. My credit card statement came a few weeks later with the deposit charge on it, but yet it was the ENTIRE amount billed in advance, not common practice, nor legal, so I called, she said not to worry, i would be all set, and if I cancelled the trip she would refund my credit card. Very nerve wracking !!!
We went, we arrived and were told they were behind in cleaning the rooms so we'd have to wait another 2 hours, check in is at 2pm, we had to wait until 4pm. We parked our car and walked to a restaurant, at 4 we went back, only to find the office empty but our room keys on the counter with the room #'s and our names written on a piece of paper ! ( Talk about the privacy act going out the window) Anyone could have seen not only our names but which rooms we were in, we were so shocked, but no one was around to even complain to.
We entered our rooms, 1 of which was dirty. The bed matress literally had springs coming thru and the kitchen area was a mess. The coffee maker filter had mold growing in it, ( thankfully ,i travel with my own maker in case the isn't one in the room) Now mold does not grow over night, therefore this soiled filter basket had to have been neglected over quite a period of time, and there were 8 plates, but no other bowls, cups , glasses, or flat ware. the plates were dirty in the cabinet. The bathroom was clean enough , however, the roll of toilet paper on the dispenser has "brown stuff" smeared all over the side of it. We shudder to think what IT was. We had brought our own TP so we used ours. After a few hours I boiled about these things so I went to the office, the worker on duty was in the pool, so I waited, when she came in I showed her the tp roll and the coffee filter holder, I didn't yell, just showed her, she actually thanked me for being nice as other customers who complained that day were very mean to her about it. OTHER"S THAT DAY? Oh boy, this said it all!! She wrote a note for the owner and left the 2 items w the note.
The next day while at the beach housekeeping came in and left a cleaned filter basket but no TP.
Then there was barely any hall way outdoor lighting on our ENTIRE floor. I had to "steal " a lightbulb from a fixture outside an unoccupied room just to have some light outside of our room. I counted the rooms on our wing, there were 2 bulbs for 7 rooms, on the wing behind us there were also 2 bulbs for 7 rooms, all others were blown out. The stair wells had places for 4 bulbs each, each had only 1 or 2. Awful ! We didnt DARE venture up to the 3rd floor to see what they had for lighting.
Then to make it worse, the lights automatically GO OFF @ 2 am. This is too early for this, alot of folks on vacation are still out @ 2 am, having to come back to complete darkness.
Then there were tenants on our floor, a woman and 2 teenage boys. We assumed by their mannerisms and speech they were all of special needs. They were there alone, and every evening yelling and screaming at eachother. Locking the woman out of the room, throwning things at eachother, trash etc. The hallway outside of their room was full of trash that you had to maneuver over to get by in the DARK . She was swearing and threatening them. Their room we could see into as we walked by and it was an utter disaster area. You could not even see the floor it was so covered with trash. This disruptive behavior went on EVERY night and the office was closed so we had no way to complain. Nor did we want to call the police due to their being special needs we didnt want them in trouble , we just wanted them to be quiet.
So after 3 nights we decided it best to just leave there, we packed up and left 3 days early. When checking out @ 10 pm , we weren't even asked why we were leaving early, we were just told, ok leave the keys on the counter. Another family was also leaving at this time, so I asked them why. The lady said they cannot take the filth nor can they take the people on our floor. She also said another family left early a few hours ago because of the same thing.
It's amazing how a place can really go to pot after 1 year. 2008 was fine.
i guess we just find another place to stay becasue we paid $180 per night at the Regal, i can certainly find another place to stay for similar rates and get better results.
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- Also Known As:
- Regal Inn Of Hampton Beach Hotel Hampton
- Regal Hotel Hampton Beach