I booked the Christmas Farm Inn as a "mystery deal" on hotwire.com. The CFI was a pleasant surprise, Hotwire was a very bad joke.
First Hotwire: I was comparing two separate hotels at different locations and prices in two separate tabs on my web browser. I decided to stay in Jackson, NH and when I finalized this with payment the site booked the room (in N. Conway) that was open in the other tab. I called Hotwire immediately and explained the tech error, the woman in Wisconsin repeated the "no refund/ sales final" policy dozens of times and reiterated that I must not have read the itinerary carefully before paying. After about a half hour of arguing and exhausting my patience I was put on hold (as the woman explained to a supervisor that I was never going to back down), they made a "one time exception" and sure enough cancelled the un-cancellable booking, under the condition that I booked the other room immediately over the phone. I had to pay for both, and my refund for the botched booking then took FIVE DAYS to be credited back to my account. However, all this was rather serendipitous because we ended up booking the Christmas Farm Inn.
The next week, I called the CFI to confirm the night before our arrival and spoke with Daniel. Hotwire, in all their intellectual glory, communicated the wrong dates for our stay. The CFI expected us to arrive on Friday, yet I had booked the room Wed. to Friday. Daniel handled the error with true professionalism. Once again I had to call Hotwire to straighten their mess out. The woman I spoke to contacted Dan, Dan called me back and informed that we were now set up in a room with two queen sized beds and that the CFI would waive the fee for the third occupant in our room (the stereotypical snowboarder who wants in on the ski trip once the rooms are already booked). Dan is the man and surely earns every cent of his paycheck.
The CFI is not perfect, if there is such a thing: our room (Noel) had a unique musty odor, our phone was broken, the internet in our building (salt box) was down, there is no refrigerator in the room, the beds are a bit too stiff and our door would not shut tightly enough to lock (though the owner responded immediately to check it out). However the CFI is truly awesome in many other ways. The grounds are gorgeous, the staff is professional, the pool and hot tub are wonderful (great setting/ not overloaded with chemicals), the included breakfast is fantastic, there is always a fireplace roaring and in general the place is comfortable, quiet and conveniently located (especially for skiing, also to the Red Fox-yum!), and worth talking about when you get home. I have utmost respect for the owners of this place... there is a lot going on and it must be immensely difficult to take care of, plus they take the time to respond to all the negative reviews on here (some of which are very entertaining). I have to admit that when it comes to hotels I'm not very hard to please (especially when breakfast is provided), but the CFI stands out to me as very special and I plan on booking it again for our annual trip to the White Mountains. After a few days of hard skiing, staying at the CFI felt like coming home (to a much more beautiful home than my own). It's one of a kind (and tasteful, for those of you worrying about the "Christmas" theme being overdone, it's not- it adds character and is pretty cool). Can't wait to come back!
- Official Description (provided by the hotel):
- Christmas Farm Inn and Spa is a historic country Inn with a state-of-the-art spa, offering dining and lodging in Jackson, New Hampshire. Our 15 acre campus is the perfect retreat to enjoy the amenities of the Mt. Washington Valley. ... more less
- Reservation Options:
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- Also Known As:
- Christmas Farm Hotel Jackson
- Christmas Farm Inn And Spa
- Christmas Farm Resort
- Christmas Farm Inn & Spa Jackson, NH - White Mountains