So, here we go. I find the bad reviews very easy to believe. Let me say this: my impression was so bad over the phone I cancelled my stay. We initially made reservations for Sept. in July. The guy we spoke with (Dave) was nice, knowledgable and helpful. Breakfast was included. We mentioned we were looking forward to the restaurant. We were excited about our first vacation in four years. Flash forward to a week and a half before our reservations. I called about spa reservations. First phone call in the morning: (after about 10 rings) would I call back? They were having a radio promotion and were swamped. Here's my name and number, please call me back. Hours later, no call. Second call: overwhelmed, frustrated woman (Sherry). Well, could I repeat my whole story, they were having a shift change and it was crazy. Spa? I can't help you, they're separate and you'd have to talk to them. Dietary needs? That's the restaurant, you'd have to talk to them, but they're going to be closed. What?? It turns out she's been there less than a month; that exchange ends with her telling me I don't need to cop an attitude. So, apparently, the restaurant will be closed until the day we leave, and then only open on the weekends until October. I call my husband, who also has a bad feeling about this. I check the website, no mention of the restaurant being open only certain times of the year. Third call: could I speak to the general manager? I'm transfered. 10 rings, no voice mail. I call back to find out well, their voice mail is down, any other manager? Front Desk manager is busy. You get the picture. One or two more calls later, I get the front desk manager, and he is completely unapologetic and dripping with a level of snootiness and snobbery worthy of the finest Parisian resorts. But this is NH. The website doesn't have this information because it was just decided by the general manager last week. If it doesn't pay them to have it open, they're going to close it. But they'll have breakfast. What it is will depend on how busy they are. Now, nothing says "financial problems" more than an undertrained staff and closing down your restaurant with less than a week's notice for a few weeks. Nothing says "organizational problems" more than not updating your website by saying the restaurant you're touting will be closed, and not knowing what your restaurant is doing for breakfast (when you're offering it for packages) two weeks ahead of time. We cancelled.
- Official Description (provided by the hotel):
- Christmas Farm Inn and Spa is a historic country Inn with a state-of-the-art spa, offering dining and lodging in Jackson, New Hampshire. Our 15 acre campus is the perfect retreat to enjoy the amenities of the Mt. Washington Valley. ... more less
- Reservation Options:
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- Also Known As:
- Christmas Farm Hotel Jackson
- Christmas Farm Inn And Spa
- Christmas Farm Resort
- Christmas Farm Inn & Spa Jackson, NH - White Mountains