First, this Inn is lovely. Easy to find, you come up a mountain road and there it is, welcoming, wide porch, nice furniture, just great. And the staff are great. Megan was a great help, showing us around, getting my wireless hooked up. The décor is really quite nice. The bar is full of deep, comfy seating, and the dining room extends out to the lovely porch, which we enjoyed very much during our meals and in between on a lazy afternoon. We even sat out there for breakfast during a soothing summer rain, which was so nice! And, as a bonus, we got to see the bear that day. Yes, kids, there really IS a bear. He’s not small, and quite a handsome devil.
So, let’s talk about the meals, shall we? The food was fine. Not great. If you’re lovers of really good food as we are ( not needing fancy schmancy but well prepared and delicious), this is probably not your food destination. Breakfast was included in the package we purchased, and it was a small but respectable selection, off the menu, not a buffet. The omelet was ok, the special apple pancake super sugary as I expected though fresh apples would have been better than canned, and the Benedict had super runny eggs, but now I’m just being a fussy pants. It was all fine, as I said, but all unimpressive. We asked for a latte drink, which we wanted even after learning it was NOT included in the price (seriously?) and it was delivered only following a long wait, and was as a result, tepid. We asked for a fresh one, and our waitress obliged, which was nice. It was difficult to get a coffee refill, oddly. Not for lack of effort or willingness, but because there were too few waitstaff to manage the volume of guests, since the inn was full. One would think that a manager might have planned for this (call me crazy), after reviewing the reservations, but I guess not. They could have used another set of waitstaff hands, for sure.
In a similar fashion, we came down for the (included) dinner, promptly at 7, as reserved weeks ago. The manager let us know that we would have to wait since too many people came down at once and he couldn’t seat us. Not sure how this was our problem, but there you go. Dinner reservations are often used as a helpful planning tool. Here, not so much, I think. So off we went to a wicker couch on the porch so we could watch our fellow guests order their food and drinks and actually receive them, though our measly cocktails took 30 minutes. Oh goodness, I just don’t know. And be sure to note that the wine is served in a very skimpy pour…. Overall, the food at Dinner was ok, not unlike breakfast. But I’ll warn you – don’t get excited about the risotto; it’s really just Near East pilaf that sat in the pot too long.
And OK, while I’m on a bit of a rant, the hotel manager really is a very lovely European gent, but seemed to be in a bit of a fog sometimes. For example, we noted before arriving that there was a hot tub for our enjoyment. What a lovely after-dinner diversion! We went looking for it, aided by the directions of a couple of helpful staff members. On the deck by that red building, they said. Just a short walk, they said. Right. So we wandered around that red building for a while, fruitless in our search for the tub of hotness, then snagged a staffer who had the ill fortune to walk by in our moment of exasperation. He fled inside to find out what was what and several minutes later, the manager emerged to inform us (at great length, I must add) that the hot tub had been removed, and why. We did not care why. Nope. Not even a little bit. We did ask however, why his staff seemed to believe it still existed, since they had most helpfully provided us with directions. He was confused. He had changed the brochures and website, apparently. I guess the staff was on their own to figure stuff out. Oy vey.
OK, enough ranting. The dining experiences were not great. And there was the hot tub scavenger hunt. But there were many good things about the Inn at Thorn Hill too. The therapists in the little but lovely downstairs spa were excellent – Dawn and Jen gave excellent hot stone massages -- those gals were the real deal. Awesome.
And our room was fan-youknowwhat-tastic. We sprang for the suite upgrade and stayed in the Tuckerman suite. The photos on the site do not do this lovely suite justice. Just lovely. Spacious, beautiful. Bedding was great, nice furniture. Huge tub, big enough for a small elephant to have a soak. Steam shower – how exotic. And spotlessly clean, all of it. Nice little fridge and wet bar, by the way.
So, to summarize, this is a really lovely destination. Fantastic things: location, room, view, porch, comfy bar, staff. Not so fantastic: Food, waitstaff (too few), Klaus the manager, who spent too much time explaining why something was wrong instead of fixing it. (Did I mention there was no house phone in our room? Want to know why? Neither did we…) SO: set your expectations accordingly, find a great place to dine nearby, enjoy the porch and your suite. And the hot tub! Oh, wait….
- Official Description (provided by the hotel):
- "The Perfect Couples Retreat" Discover an award-winning New Hampshire spa resort in the majestic White Mountains. Our elegant AAA 4 Diamond Jackson, NH lodging offers elegant rooms, world-class dining and a luxury day spa. When you are looking for Jackson, NH hotels or a North Conway B&B, the Inn at Thorn Hill will exceed your expectations. Named by the Washington Post as "One of the Ten Most Romantic Inns in North America! ... more less
- Reservation Options:
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- Also Known As:
- The Inn At Thorn Hill Hotel Jackson
- The Inn At Thorn Hill And Spa
- The Inn At Thorn Hill & Spa Jackson, NH - White Mountains