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“They Are Doing It Right”

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Courtyard Keene Downtown
Ranked #3 of 6 Hotels in Keene
Certificate of Excellence
South Lancaster, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“They Are Doing It Right”
Reviewed 5 August 2014

Stayed recently at this property and thoroughly enjoyed the excellent hospitality, friendly and knowledgeable staff, and proximity to downtown Keene where most of the weekend's socializing and dining was done.

Marissa, in particular, is among the most competent receptionists I have ever seen in all my years of Marriott experience. I happened to observe her for more than several minutes in which time she adeptly managed multiple phone calls and guest inquiries and requests (including one requiring special tact which she handled with distinct aplomb) all while maintaining a personable, professional demeanor. Very impressive. I don't know what they are paying that young lady, but it's likely not enough given how well she is representing Marriott excellence with the positive impression she is undoubtedly making on every guest. I had only cursory interaction with others of the front desk staff, but all were courteous and professional.

In general, the room and bathroom were immaculate and well maintained. In my experience, that only results from having capable, motivated, housekeepers who know how important such things are to most guests; my hat is off to them. The bed was very comfortable and clean. It happened that an item in the room needed repair so I mentioned it to two of the housekeeping staff -- each of whom seemed genuinely attentive to my concern. They promised to inform engineering and obviously did so promptly as the problem was found remedied upon later return to the room. That's customer service, and with a positive attitude, which goes a long way toward making a guest feel at home.

I was in Keene for socializing with friends in the downtown area and wanted a clean hotel in a good location (what we all want, I guess). That I experienced excellent service, given Marriott's reputation for such, was was not unexpected but a nice bonus nevertheless. All in all, my stay at the Courtyard Keene could not have been better. They are doing it right.

Room Tip: The hotel is long and narrow and set back from the busier main street, so rooms front or back should...
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  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank EZRidr57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Keene Downtown, responded to this review, 7 August 2014
Thank you for your recent stay with us and for taking the time to write such a thorough review of your experience for the TripAdvisor community. We're pleased to hear that our immaculate guestrooms, helpful customer service, and convenient downtown location have earned us your 5-star recommendation. We'll be sure to pass your compliments to Marissa and we look forward to hosting your next visit to Keene.

Best,
Alex Bates, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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342 reviews from our community

Traveller rating
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    37
    10
    5
See reviews for
122
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
Reviewed 4 August 2014

I stay at this hotel every week. It is a pleasure to be greeted by name every time I check in. Thank you Marissa!

It is a standard Marriott courtyard but the staff makes it seem like a high end resort. Thank you Dave, Marissa and Eric.

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Keene Downtown, responded to this review, 5 August 2014
Jason,

Thank you for your loyal patronage of our hotel and for your 5-star rating on TripAdvisor. We're pleased to hear that you consider us to be the best hotel in Keene and that our wonderful staff has made an impression on you. We'll be sure to pass your compliments along to Marissa, Dave, and Eric, and we look forward to hosting your next stay.

Best,
Alex Bates, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Keene, New Hampshire
1 review
Reviewed 2 August 2014

I have stayed at this Marriott numerous times and am always very satisfied. The hotel has a great location and is newly build making it very modern. The front desk service is always a pleasure to be around and very helpful. Marissa, specifically, is always extremeley welcoming, professional, and caring as to the reason of my trip and the quality of the stay. Overall, would definitely recommended.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roll337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Keene Downtown, responded to this review, 3 August 2014
Thank you for your repeat patronage of our hotel and for taking the time to review your recent visit for TripAdvisor. We're pleased to hear that our wonderful staff made the difference in your stay and that we've earned your 5- star recommendation to the travel community. We'll be sure to pass your compliments along to Marissa and we look forward to hosting your next visit to Keene.

Best,
Alex Bates, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warren, NJ
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2014

Had a top floor room that had a constant vibration coming threw the walls and ceiling. Told it would be taken care of but couldn't sleep a wink. I asked to be moved however no other rooms were available as a little league tournament was is town with half the teams staying there. Lobby was virtual playground. Kids running from the indoor pool soaking the floors. .
Next day we asked to be moved to another room distancing our selves from the constant vibration. Given another room that unfortunately had an odor like a locker room. Must have been previously occupied by the little league team.
We were offered a free breakfast for the lack of sleep. I didn't take the offer.
Should have stayed at Lane...

Room Tip: Anywhere but here
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Rudy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Keene Downtown, responded to this review, 3 August 2014
Rudy,

Thank you for your recent stay with us and for offering valuable feedback. We sincerely apologize that noise from the visiting little league teams disturbed your stay. We know how important a good night's sleep is to a comfortable stay and hope you'll accept our apology and give us another opportunity to provide you with a 5-star stay in the future.

Sincerely,
Alex Bates, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
boston, ma
Level 5 Contributor
57 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 July 2014

I really enjoyed having the Courtyard as a home base for a one night stay in Keene. It was within walking distance to everything and anything downtown! The parking was open and free, so we just dropped the car and didn't think of it again

The rooms were beyond clean! It was spotless! Even the in room coffee was good! There was a woman named Jasmine that checked us in that was spectacular! Great service, and I will definitely be staying there again.

Room Tip: The elevators get a little noisy with people. I'd ask to stay toward the end of the hall
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank maebyfunke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Culver City, CA
Level 5 Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 July 2014

My wife and I spent one night here in July of 2014. This is a relatively new property one block from the core of downtown Keene. Marriott seems to have upped their game a bit with Courtyards. This is a newer hotel, make to blend in with the local brick architecture.

Very nice staff, very clean, good bed, really good shower. And quiet, as it is a block away from any real traffic. Good plug ins for computers. fast, free wi-fi. All I need for a business hotel, but not a bad place to stay for pleasure, either. Walking distance to good restaurants like the Stage, and Fireworks.

Green Features: This hotel is proud of their LEED certification as building with environmentally progressive design. It was a green hotel, but certainly there were no compromises on comfort.
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Blakerunner99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level 6 Contributor
122 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 26 July 2014

I was very torn between staying at the Lane Hotel and at the Courtyard. The Lane is in a cute location on the Main Street but the Courtyard also has a great location just a block or so off the Main Street and really easy, free parking. The room was new and clean plus a great size. Keene is such a cute town and I would stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank ccctravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Keene Downtown, responded to this review, 28 July 2014
Thank you for choosing to stay with us and for taking the time to review your experience for TripAdvisor. We're pleased to hear that you enjoyed our convenient downtown location, large accommodations, and complimentary parking. We value your business and look forward to hosting your next visit to Keene.

Best,
Alex Bates, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Keene Downtown

Property: Courtyard Keene Downtown
Address: 75 Railroad St, Keene, NH 03431-3742
Region: United States > New Hampshire > Keene
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Keene
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Keene Downtown 3*
Number of rooms: 100
Official Description (provided by the hotel):
In the heart of a charming New England town, where historic homes and white-washed steeples line the streets, you'll discover a hotel that offers unparalleled service, amenities and meeting space - the Courtyard Keene Downtown. As the only LEED-certified accommodations in Keene, our commitment to the environment is matched only by our dedication to our guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Ebookers, Cancelon, HotelQuickly and getaroom.com so you can book your Courtyard Keene Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Keene Downtown Hotel Keene

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