Stayed recently at this property and thoroughly enjoyed the excellent hospitality, friendly and knowledgeable staff, and proximity to downtown Keene where most of the weekend's socializing and dining was done.
Marissa, in particular, is among the most competent receptionists I have ever seen in all my years of Marriott experience. I happened to observe her for more than several minutes in which time she adeptly managed multiple phone calls and guest inquiries and requests (including one requiring special tact which she handled with distinct aplomb) all while maintaining a personable, professional demeanor. Very impressive. I don't know what they are paying that young lady, but it's likely not enough given how well she is representing Marriott excellence with the positive impression she is undoubtedly making on every guest. I had only cursory interaction with others of the front desk staff, but all were courteous and professional.
In general, the room and bathroom were immaculate and well maintained. In my experience, that only results from having capable, motivated, housekeepers who know how important such things are to most guests; my hat is off to them. The bed was very comfortable and clean. It happened that an item in the room needed repair so I mentioned it to two of the housekeeping staff -- each of whom seemed genuinely attentive to my concern. They promised to inform engineering and obviously did so promptly as the problem was found remedied upon later return to the room. That's customer service, and with a positive attitude, which goes a long way toward making a guest feel at home.
I was in Keene for socializing with friends in the downtown area and wanted a clean hotel in a good location (what we all want, I guess). That I experienced excellent service, given Marriott's reputation for such, was was not unexpected but a nice bonus nevertheless. All in all, my stay at the Courtyard Keene could not have been better. They are doing it right.
- Official Description (provided by the hotel):
- In the heart of a charming New England town, where historic homes and white-washed steeples line the streets, you'll discover a hotel that offers unparalleled service, amenities and meeting space - the Courtyard Keene Downtown. As the only LEED-certified accommodations in Keene, our commitment to the environment is matched only by our dedication to our guests. ... more less
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- Also Known As:
- Courtyard Keene Downtown Hotel Keene