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“Less than I expected”

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Best Western Plus Keene Hotel
Ranked #2 of 6 Hotels in Keene
Certificate of Excellence
Cape Girardeau
1 review
“Less than I expected”
Reviewed 16 September 2013

Clean, bed good but our room had other problems. Short shower curtain, bathroom door would not close tightly and be ready to wait, wait and wait some more for hot water. The internet service was very slow.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Eleanor F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAMLESH P, Owner at Best Western Plus Keene Hotel, responded to this review, 21 September 2013
Thank you for taking the time to write a review on TripAdvisor. We apologize for not meeting your expectations, we settle for nothing less than 100% satisfaction at the Best Western Plus of Keene. We hope you try us again so we can prove to you we are the premier hotel in the area.
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570 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Old Orchard Beach, Maine
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 September 2013

This is a great hotel! Relaxed atmosphere, yet very well presented. The pool is great with lots of seating and open until 10 pm and opens at 6 am. The Irish pub/restaurant has excellent food and entertainment on Friday and Saturday nights. Great fun! It is close to all the shopping in Keene also. The hot breakfast varies each morning also,

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank BeachBum829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAMLESH P, Owner at Best Western Plus Keene Hotel, responded to this review, 13 September 2013
Thank you for the fantastic review. We are glad you enjoyed our newly renovated, indoor, heated pool. We look forward to seeing your whole family again soon. Thanks again!
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Connecticut
Level Contributor
296 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 9 September 2013

This is a clean, pleasant hotel that I definitely would stay at again. The staff is very friendly, the hotel is quiet and very close to central Keene and the major highways. The breakfast is a standard Best Western breakfast, plenty of choices including hot food. The room was immaculate. I really had no problems with this place but it could use a revamp. It appears to be very popular and very busy and I think that leads to the minor issues I will list. One, the carpet at the entrance to our room was a bit frayed. Two, there were several areas of the wallpaper in the bathroom where it was peeling. Three, there was some discoloration, really minor but it was there, on the tub. Note well that none of these would prevent me from staying there again but I mention them for the sake of completeness.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BaysideConnecticut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAMLESH P, Owner at Best Western Plus Keene Hotel, responded to this review, 13 September 2013
Thank you for taking the time to write a review on TripAdvisor. Our staff always loves to hear when their hard work and dedication is appreciated. Our housekeeping staffs training exceeds industry standards, and their hard work and knowledge shows when you enter the immaculate hotel. We hope to see you soon.
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Lewiston, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 September 2013

Location was close to malls, restaurants and activities. Hotel staff was pleasant and professional. Check is was prompt and courteous. We experienced two minor issues with a missing bath mat and slow draining tub but both were quickly corrected after notifying the staff.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Denis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAMLESH P, Owner at Best Western Plus Keene Hotel, responded to this review, 21 September 2013
Thank you for the great review. We go above and beyond for each guest. We hope you choose us upon your next visit to the area. Thanks again!
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Cleveland, Ohio
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 August 2013

Let's be honest - a lot of the time traveling in New England I'm worried about how moldy the hotel room will be. This one really wasn't at all. The air conditioning system must be new or have a new filter. I got a great night's sleep, the shower was a delight. Good water pressure, and the water tasted delicious.

The hallways are clean, the common rooms are nicely set up and comfortable. I enjoyed chatting briefly with the staff.

I'd come back for sure. It was easy to get between Brattleboro, VT and Keene, NH from this location.

Very safe location.

Room Tip: I asked for a quiet room since I was visiting when college students were moving into their universit...
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nindubsar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAMLESH P, Owner at Best Western Plus Keene Hotel, responded to this review, 31 August 2013
Thank you for taking the time to write such a terrific review. We always appreciate when guests recognize our staffs dedication to making our hotel immaculate. We hope you visit us again soon. Thanks again.
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connecticut
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 August 2013

Stayed here in August 2013 and had a great night stay to stay out of the rain / cold during a bike trip. The hotel is clean and pretty new. The hot breakfast was great. Did not use the pool, but it looked clean and well maintained. The hotel is convenient, but will need to drive to downtown Keane. The price / value of the hotel was really good. Front desk very helpful and friendly. Overall, great stay and would recommend.

Room Tip: We stayed in the front side of the hotel and it was quiet.
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traintrack1a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAMLESH P, Owner at Best Western Plus Keene Hotel, responded to this review, 26 August 2013
Thank you for the generous! We are excited to hear you enjoyed the Full Hot Breakfast we provide every morning. Hopefully on your next visit you will get the chance to use our newly renovated, heated, indoor pool.
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1 review
Reviewed 24 August 2013

Hotel staff was very lovely, breakfast was to die, great pancakes and juice for the whole family and my kids loved the pool; it was warm clean and peaceful. All around a nice place. Close to downtown and other attractions. You get what well worth what you paid.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OliviaD1124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAMLESH P, Owner at Best Western Plus Keene Hotel, responded to this review, 30 August 2013
Thank you for taking the time to review your past stay, we are glad you enjoyed it. As you mentioned we accommodate the whole family. We look forward to seeing you soon, and thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Keene Hotel

Property: Best Western Plus Keene Hotel
Address: 401 Winchester St, Keene, NH 03431 (Formerly Best Western Plus Sovereign Hotel)
Phone Number:
Region: United States > New Hampshire > Keene
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Keene
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Keene Hotel 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the Best Western Plus Keene Hotel! Enjoy four distinct seasons at our Best Western Keene, NH hotel, so whenever you visit New England, you’ll be assured a fantastic time. For an extended stay in Keene, NH, you deserve a property that’s gorgeous and a staff committed to making your stay pleasant. Our full service hotel features an indoor heated pool, an onsite restaurant, incredible fall foliage and a full, free hot breakfast to start every morning right. The generous buffet spread features sizzling waffles, fresh fruits, sweet pastries, yogurt, juices and 100% Arabica coffee. Hotels in Keene are known for hospitality, but we break the mold with the best service in town. Whether its sports tournaments or the Pumpkin Festival that brings you to this part of New Hampshire, rest assured you’ll be treated like royalty here. Keene State College is a big draw, and we welcome students, their loved ones and visiting professors year-round. From football games to graduation, where you stay plays a big part in how much you enjoy your vacation. If you’re looking for motels in Keene that combine value with quality, that’s exactly what we promise. Sports are a way of life here, and we welcome players and fans alike of soccer, baseball, lacrosse, softball and basketball. Our Keene hotel can accommodate groups, so traveling together has never been easier. When you stay with friends and family, your trip is easier and more fun. Business travelers are also on the lookout for hotels in Keene that provide a quiet space to take care of work duties. We welcome employees of NGM, Cheshire Medical Center, PC Connections®, C&S Wholesale Grocers and many other local businesses to our Keene hotel. With convention and banquet facilities, we are proud to host blood drives, weddings, business meetings and other events. A superior location means getting to work is easy, and there will be plenty of time left over for leisure activities. ... more   less 
Reservation Options:
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Also Known As:
Best Western Keene
Keene Best Western

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