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“great surprise!”

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Holiday Inn Express Keene
Ranked #4 of 6 Hotels in Keene
Certificate of Excellence
northeast
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“great surprise!”
Reviewed 18 February 2014

We stayed here for one night this past weekend. What a pleasant surprise! The staff was super friendly/helpful, the rooms were clean and roomy enough for 4 of us (2 adults/2 children), and despite the hotel being pretty full, the room was quiet . The pool, while small, was big enough to be fun for the kids. Breakfast in the morning was the biggest surprise - the food was hot, tasty and there was a wide variety. The desk clerk even offered to get food direct from packages for one of my children, who has food allergies, since the food is served buffet style. We would definitely stay here again. Great value for the price.

Stayed February 2014, travelled with family
Helpful?
Thank travelnortheast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Holiday Inn Express Keene, responded to this review, 19 February 2014
Thank you for your recent stay and for sharing your experience with us and the TripAdvisor community. I'm happy to hear that you and your family enjoyed your first stay at our hotel and that we exceeded your expectations. We look forward to hosting your next visit.

Yours in hospitality,
James Prentiss, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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212 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Portland, Maine
Level Contributor
267 reviews
246 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 17 February 2014

This hotel has been renovated since my last stay. -- It was clean and pleasant.
I have attached a photo of the rug in a corner of my room. As you can see, it is vacuumed and clean. I stay in so many hotel rooms where there is grime in the room corners or in the hallways where the rug meets the wall. This hotel was well maintained.
There were a few "cons:"
I unfortunately had a faulty heating system in my room. I could not read the screen on the wall monitor and the heat clanked. This was a big bummer.
Also, the internet was running slowly during my stay.
The exercise machines were old - one was rickety ... maybe those will be next in the round of renovations.
There were plenty of "pros" though and it was evident that the staff in this hotel are conscientious and working hard to run a good business.
The cleanliness alone showed great attention to detail.
There was plenty of towels and wash cloths.
The bed was relatively comfortable.
Also, good water pressure and hot water.
The parking lot was well lit and felt safe.
The location was good.
The front desk staff were pleasant.
There was an employee named Chyna who was busy, busy, busy taking care of everyone's needs. She should be commended. She was pleasant and professional and was running her butt off all night.
The hotel decor was nice ... I would stay here again.
: -)

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eulalia_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at Holiday Inn Express Keene, responded to this review, 19 February 2014
Dear Eulalia_3,

Thank you for you review on TripAdvisor. I am delighted to hear that you stay was a positive one and take all feedback very seriously. I will be sure to share your comments with our entire staff on property. I will also review with our maintenance team the short falls that you experienced with us in regards to the in-room heating and internet speed. We hope to see you again at the Holiday Inn Express Keene the next time you visit the area!

Yours in Hospitality,

James Prentiss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Candiac, Canada
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 November 2013

This hotel was outstanding. Really nice greetings by the front desk employee with a great smile. The room was very clean the bed comfortable and our stay in the room was really nice. Easy to get to the hotel from the highway, lots of stores near by and Dicks Sporting goods not far away with some great restaurants. We were traveling to Franklin Pierce U and it was about 25minutes away. A nice drive with a few antiques shops along the way. And in the moring they had a really nice breakfast with I believe Judy taking care of everyone, a faboulas person to speak to in the morning with a friendly smile to boot!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NewMountainBike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at Holiday Inn Express Keene, responded to this review, 28 November 2013
Dear NewMountainBike,

Thank you for taking the time to share your experience with on TripAdvisor. I am glad you had a great stay and were able to enjoy the Keene area while traveling to Franklin Pierce University. I will be sure to share your comments with all of our staff on property. Judy especially will be glad to receive your feedback! Hope to see you again soon when the season is in full swing.

Yours in Hospitality,

James Prentiss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Springs, Florida
Level Contributor
504 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 26 November 2013

Have stayed at this hotel twice for extended periods (0ne month plus). The staff is conscientious and friendly. The breakfast offerings change from day to day which is a nice thing for long-term residents. The rooms are kept very clean, as are the common areas. There is a pay laundry facility on the 2nd floor which is also good for long term residents. Whenever I'm in this area, I will always try to stay at the Holiday Inn, Keene.

Room Tip: Rooms in the west and north wings are away from the pool area and tend to be quieter than the south...
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HoopFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at Holiday Inn Express Keene, responded to this review, 28 November 2013
Dear HoopFL,

Thank you for your review! I am delighted to hear how well your stay was with us as a long term guest. I will be sure to pass along your comments to the rest of the Holiday Inn Express Keene team on property. I hope to welcome you back again the next time you visit the area.

Yours in Hospitality,

James Prentiss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scituate, Massachusetts
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 October 2013

A busy weekend in Keene and the hotel made it special. They had a pumpkin carving party for their guests (with cookies!) and a shuttle to the Festival. Breakfast Buffett was great; hotel immaculate; staff great

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Holiday Inn Express Keene, responded to this review, 1 November 2013
Paula T,

Thanks so much for taking the time to share your experience with us. We're pleased to hear you enjoyed our friendly staff and our Halloween festivities. Thanks in part to guests like you, the city of Keene regained its title of World Record holder for the largest lit Jack-o' lantern display this year! We hope you'll come back and see us again soon.

Best,
James Prentiss, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san francisco
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 October 2013

Clean, friendly, pet friendly restful find on my roadtrip through New England. Tucked away near a shopping center in Keene, this Hotel was so comfortable on my first pass through this area, that I made a 50 mile detour to rest there again on my way back west. When I couldn't find any agreeable hotel in Springfield, Mass., I drove to where I had stayed before and was glad I did. The next morning I drove the Mohawk trail through Vermont, which I never would have seen if I hadn't taken this detour to NH.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank N G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at Holiday Inn Express Keene, responded to this review, 26 October 2013
Dear N G,

Thank you for your review on TripAdvisor. Wow! I am so pleased to hear that your stay with us was so positive that you made the trip back to see us again! I will definitely be passing along your kind words to our staff and hope that you come back and see us again soon in the future.

Yours in Hospitality,

James Prentiss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vermont
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 24 October 2013

Recently had a one night stay at the Holiday Inn Express in Keene.
As others have noted the location is a bit odd - off the main road at the end of a dead end street. Did not see a sign until you got to the property. If you don't have GPS make sure to ask for directions!
Room was very clean and well appointed. Bed and pillows very comfortable.
Breakfast was above average IMO. Nice hot coffee, sausage and gravy w/biscuits, egg, pastries, breads, pancake maker, cereal.
We did not use the pool (indoor) but did check it out. Its small so I would imagine it gets crowded easily on busy days.
Best part of the hotel was the staff. Always had a smile on their faces and ready and willing to help.
We would stay here again and recommend to friends.

Room Tip: The pool is on the first floor and there are 2 rooms directly across from it - i can't remember...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James P, General Manager at Holiday Inn Express Keene, responded to this review, 26 October 2013
Dear vter,

Thank you for sharing your comments! I am delighted to hear how well your experience was with us. I will be sharing your review with everyone here on property. We hope to see you again the next time you visit Keene, NH!

Yours in Hospitality,

James Prentiss
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Keene

Property: Holiday Inn Express Keene
Address: 175 Key Rd, Keene, NH 03431-3926
Phone Number:
Region: United States > New Hampshire > Keene
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Keene
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Keene 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Brand new guest rooms in 2011! There are many reasons why the Holiday Inn Express Keene, NH is the favorite place for business travelers and vacationers in Keene, NH. Area businesses include National Grange Mutual, C&S Wholesale Grocers, Smith Medical, Markem, Timken, Corning Net Optix, Liberty Mutual, and Dartmouth-Hitchcock Clinic. We are located close to Keene State College, Antioch New England Graduate School, and Franklin Pierce College.Area attractions include the annual Pumpkin Festival, Mt. Monadnock, covered bridges, Colonial Theatre, Colony Mill Marketplace, and many award-winning local restaurants. Activities include skiing and tubing at Granite Gorge, hiking, biking, golfing and shopping. The Holiday Inn Express Keene, NH features 80 spacious guest rooms with everything you desire in your travel accommodations, from pet-friendly rooms to free WIFI. From the moment you enter, friendly and knowledgeable staff will remind you why you chose to Stay Smart. So whether you are in town for business or pleasure, the Holiday Inn Express Keene, NH is the place to be. We are Keene's finest hotel! ... more   less 
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Also Known As:
Holiday Inn Express Keene Hotel Keene
Holiday Inn Keene
Keene Holiday Inn Express

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