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“Extremely poor customer service”

Tranquility Springs Wellness Spa
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Attraction details
Owner description: Sharing the beautiful lakeside location with the inviting Lake Opechee Inn and Spa, Tranquility Springs Wellness Spa is the perfect way to spend the day or even an hour. A full service day spa offering massage, body treatments, facials, manicures and pedicures. As well as the necessities and specialties; facial and body waxing, lash and brow tinting, and ear coning. Tranquility Springs Wellness Spa is the only spa in the area to offer amazing body treatments paired with our Vichy Shower it is a one of a kind experience. Open seven days a week to Inn guests, visitors to NH's Lakes Region and local residents. We welcome you to "discover tranquility..."
Manchester, New Hampshire, United States
2 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Extremely poor customer service”
Reviewed 23 November 2013

Although, this is a beautiful hotel and in a great location, there is little concern for customer appreciation! Within the spa specifically, BEWARE!! they have false advertising of sequential services and earning the 6th at 1/2 price. Being a long-term regular customer, I have noticed that there is high staff turnover that really affects the experience. Because they cannot sustain great massage therapists, they do not honor the promise of the promotion!! Not a fault of the customer if the therapist chooses to work elsewhere! Poor customer services was evident and fostered among all managers and even the innkeeper/owner!... There was no concern on their part to return phone calls or to rectify the situation. Very disappointing that I was subject to this unfortunate situation.

Helpful?
3 Thank mrsh1068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montana2, Owner at Tranquility Springs Wellness Spa, responded to this review, 26 November 2013
At Tranquility Springs Wellness Spa, the team works hard everyday to provide a healing and relaxing atmosphere, coordinating appointments and establishing relationships with service providers is key to a successful relationship between a spa and their clients. With that in mind, we are happy to offer an exclusive program to reward and thank our regular clients that maintain consistent appointments without last minute cancellations and numerous rescheduling. This program is not a promotion, sale, package or special, it is an exclusive reward program. It is not advertised or published, so if you think you might qualify, please inquire at reception.

The program is a pre-book program requiring the client to pre-book and keep, 6 massage appointments with the same massage therapist within the same calendar year. As a reward, the 6th massage is discounted by 50%. When booking appointments, we do require a valid credit card on file, any credit cards declined may disqualify a client from the program This will be reviewed on a case by case basis. Maintaining a record of minimal turnover with our staff, it is rare but if a massage therapist does leave our employment, to go off and explore new opportunities, then we will work with the client to transfer their program to a qualified therapist that fits the clients needs and comfort.

Introducing regular massages into your life will help to reduce stress, improve circulation, increase mind clarity and keep your muscles relaxed. Massage is often referred to as an indulgence, which it is a wonderful experience, but it is also, a wonderful tool to help improve your health and happiness. Remember to Discover Tranquility in everyday, you deserve it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 reviews from our community

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Date | Rating
  • English first
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English first
Meredith, New Hampshire, United States
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Great Experience!”
Reviewed 9 February 2013

This Spa was recommended by several friends who live in the same town as I do. I have always been a fan of good massage but not neccesarily the "Spa experience". However, this Spa is wonderful, warm and friendly, with courteous people, clean and a nice atmosphere. I had a wonderful massage from Margaret and will definitely go back. The price was right, too!

Visited February 2013
Helpful?
1 Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 3 Contributor
12 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Amazing experience”
Reviewed 18 September 2012

What a relaxing experience! Got a hot stone massage that was so amazing I dont think words could do it justice! Alan was superb, but I am sure all that work their are! Can't wait to go back and try other treatments!

Visited September 2012
Helpful?
1 Thank sm121405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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