My husband and I and kids wanted to go to New Hampshire Columbus Day weekend searched high and low for a hotel and couldn't find one. I came across The Margate Resort and they had some rooms available we were all excited. The price not bad 140.00 with tax for one night. I read reviews on the resort some were not great others were ok but that didn't faze me at all, at least we had a place to stay on such a busy weekend. The stay was for October 12th and check out the 13th.On the Friday night something unexpected happened, I got a blood clot in my leg which left me un able to walk and in a lot of pain. The next morning I called and told the resort that we had to cancel due to the emergency which happened the night before. Hoping that since I booked the room Friday at 2:30pm that would have at least given me a credit on my stay. Nope... I couldn't believe that..
They told me that they couldn't give me a refund which to me I already knew that and that if my room got booked that they would refund me back...That's bull... on their policy it says nothing about not giving a credit, it does say not refunding deposit if cancel 7 days or less. They kept my money and didn't even give me a credit for another stay at a later date. Unbelievable.. I guess they don't want my business. They also told me they couldn't refund me the money because of the high volume around the Columbus Day weekend and that they could of given my room to someone else. Well I just called at 6:30pm to see if anyone booked the room and the girl told me they have quite a few rooms still vacant and that they couldn't refund me until all the rooms had been rented out. Whatever....Thought they had a high volume this weekend. I always travel and stay at lots of resorts we are even timeshare owners I have never came across people who didn't care about their customers. They already have my money, I just wanted to go back another weekend. That's ok I know better now. I just hope people read this and think twice.
- Official Description (provided by the hotel):
- Come to The Margate and enjoy all the amenities expected of a first class lakefront resort and conference facility less than two hours north of Boston. Whether taking a dip in our indoor and outdoor pools, sunning on our 400 foot private sandy beach, relaxing in our whirlpool-sauna, or dining at our Gazebo Beach Bar for lunch or dinner, you are sure to find all the comforts of home.Beautifully decorated and maintained guest rooms, onsite event and dining facilities, and a skilled staff dedicated to making your stay a wonderful experience make The Margate on Lake Winnipesaukee the place to vacation in the Lakes Region.At The Margate Resort, we've gotcha covered. With 15 different room types from which to select you are sure to find accommodations that best suit your needs. All guest rooms are fully equipped with Keurig® K-Cup Coffee Makers, Green Mountain® coffee, free wireless internet, irons & ironing boards, and hairdryers. Lake and West rooms also include double-sized stainless steel mini-fridges!Choose a room in our Lake building for spectacular views of the lake and unparalleled sunsets. For convenience during inclement weather, the Lake building is connected to the amenities building by underground tunnel!For a motel style experience, choose our West building. West Beach guests enjoy quick access to our sandy beach, just steps away from your door. Many West Inland rooms have backdoors leading to our West Lawn area!Our Inn building units are generally larger than the other buildings, offer the lowest rates, and being located right next to our outdoor pool makes the Inn a great choice by most families during the summer season. ... more less
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- Also Known As:
- The Margate Hotel Laconia
- Margate Hotel Laconia