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“Terrible experience”

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Baymont Inn & Suites West Lebanon
Ranked #6 of 7 Hotels in Lebanon
Reviewed 13 October 2013

Four of us (2 rooms) checked into this hotel on October 4th 2013. At check in the receptionist was unfriendly and abrupt-bordering on rude. We were given two rooms on the fourth floor. Expecting a clean room in a moderately priced hotel we were surprised and appalled by the condition of our room. A strip of wall paper about 6 to 8 inches wide and 5 feet long was peeled back and black mold covered the wall beneath it. A large section of the wall paper above this was bubbling up from the mold under it. There was additional black mold on the ceiling. It was obvious that there had been a long term water leak from the roof. We returned to the reception desk and asked if we could be moved to another room. The receptionists attitude was very poor. No attempt to help us out. She informed us that there were no other rooms available and went back to staring at her computer screen or off into space as if we were not there. I asked to speak with the manager and was informed that she was not there and that she was not available. This receptioonist was by far the rudest and least helpful we have ever encountered. We returned to our friends room to inform them of our situation and discovered that their room also had black mold on the walls. Was this a very toxic variety of black mold? Maybe-we did not know and we were not comfortable risking our health in a room that had not been properly maintained. With this being the busiest travel season in New England it was very difficult to find another lodging for that evening. We called all the hotels in the area and eventually had to drive an additonal 75 miles to Burlington where we found a very nice clean hotel that was very welcomming. As we were leaving the hotel the receptionist did call me to inform me that the manager would discount the rate of our room to $99.95. Not much of an effort for customer relations. The Baymont Inn gets a zero from us. If the manager can not provide a more hospitable and healthy hotel then I would recommend replacing her. I would never rent out a room in this conditon. As for the receptionist I am not sure if additonal training could ever improve her attitude and or service-both of which need major improvement. We all agree with the other review that this hotel is horrible, smelly and possibly a hazard to your health.

Room Tip: Find a different hotel
  • Stayed: October 2013, travelled with friends
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Thank Dr steve s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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350 - 356 of 492 reviews

Reviewed 10 October 2013

  • Stayed: October 2013, travelled with family
    • Value
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Review collected in partnership with Baymont Inn & Suites
Thank Karen S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 8 October 2013

  • Stayed: October 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Baymont Inn & Suites
Thank Stephen S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 3 October 2013

Convenient location but the sheets were old/dirty, beds not great. Breakfast was just toast and white bagels.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Baymont Inn & Suites
Thank Irene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

I found the rooms to be very clean except for the bathroom. There was mold in the shower stall. The front desk clerk was not people friendly.

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
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Review collected in partnership with Baymont Inn & Suites
Thank Roberta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

I would not recommend this hotel. I would rather sleep in my vehicle next time then use this hotel. I paid $150 a night and it was not worth it. Hotel is/was so nasty that I would not eat the breakfast they offered.

  • Stayed: September 2013, travelled with family
    • Value
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Review collected in partnership with Baymont Inn & Suites
Thank TBerry2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2013

Definitely not worth the price. I don't know how you can get the $87/night price that somebody else mentioned (ours was reserved in advance and well over $100), but that seems more in line with the value of the place. The lobby smelled funny, the rooms are worn, and it did not strike me as the cleanest place around. Breakfast included, but don't bother. Juices were mostly water, coffee is bad, and the food options aren't much better. Staff was pleasant enough, though we were there for a short time just to sleep and our interaction was limited to the 2 minutes of check-in.

  • Stayed: September 2013, travelled as a couple
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Thank 603Tracy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baymont Inn & Suites West Lebanon

Address: 45 Airport Rd, Lebanon, NH 03784-1682 (Formerly Airport Economy Inn)
Phone Number:
Region: United States > New Hampshire > Lebanon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Lebanon
Price Range: £78 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Baymont Inn & Suites West Lebanon 2*
Number of rooms: 56
Reservation Options:
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Also Known As:
Baymont Inn & Suites West Lebanon Hotel West Lebanon
Baymont Inn And Suites West Lebanon
Baymont Inn West Lebanon
Baymont Hotel West Lebanon

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