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“Great stay in West Lebanon New Hampshire”

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Fireside Inn & Suites
Ranked #3 of 7 Hotels in Lebanon
Granby, Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great stay in West Lebanon New Hampshire”
5 of 5 bubbles Reviewed 20 July 2013

My wife and I just came back from a one week stay at the Fireside Inn in West Lebanon. The Fireside is centrally located to golf courses, great restaurants, and lots of shopping.

The staff was great and very helpful. The offer a full complementary breakfast. The room was clean and comfortable. We will go back there again and again.

Thanks for a great get away

Room Tip: Our room was great rest assured the are all great
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jim4seas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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343 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • German first
  • Hebrew first
  • Any
English first
New Jersey
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 20 July 2013 via mobile

After returning to our room from a late dinner the air conditioner was broken. We called the front desk and once the very nice maintaince man realized it was broken it was replaced with a new one immediately. I was very impressed. There was a mildew smell which I was told had to do with all the excess rain they had. We loved the breakfast! Very fresh and clean. The waitress was very friendly and accommodating. The koi pond with the fish in the loby my granddaughter loved! The bathroom was very small and impossible to get ready in. Very old bathroom, cracks in sink and vanity. Overall it was in the exact location we needed to be in and a very friendly hotel. Good for our one nights stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel4life823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this review, 27 July 2013
Travel4life823,

Thank you for sharing your experience. It was our pleasure having you as our guest. We look forward to welcoming you back the next time you are in the area.


Sincerely,

Shawn Blanchard
Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Connecticut
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 16 July 2013

We have stayed at the Fireside in the past and liked it. This time we were in a different wing and it appeared to have had water damage. Our room was very damp and there was a dehumidifier in the hallway. The bathroom fan was not on(that I noticed) nor did it have a switch. The air conditioner was working fine. We were so late and so tired we just wanted to rest so we didn't complain, but we did fill out a comment card and have not heard any response.
As always, the breakfast was absolutely wonderful. The waitresses on Sunday morning were attentive and professional. A real pleasure to meet. The food was terrific. Plenty of fresh fruit and hot bacon.

Room Tip: Mention that you want to be upstairs to the right. Not in the hallway straight ahead from the front...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeannette H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this review, 17 July 2013
Jeanette,

Thank you for sharing your most recent experience at the Fireside Inn. We have received a record breaking amount of rain in the Upper Valley over the course of the last couple of weeks. As a result, we have had to battle humidity. We have been taking every measure to remove the humidity from the building as it is discovered. We take all comments and suggestions very seriously and I assure you that if your comment card has been received, you will be receiving a response through the mail shortly. I just completed all responses to last week's comment cards this morning. Thank you again for your review. We look forward to your next visit.

Sincerely,

Shawn Blanchard
Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 14 July 2013

Recently stayed here while visiting family in the area. It's a decent option for the budget minded traveler.

Pros:

- The room was clean
- The staff was very friendly
- Indoor heated pool that was a nice temp (some hotels keep them ice cold, but this one was nice)
- Koi pond in the lobby restaurant delighted my daughter
- Hot breakfast buffet included in your stay

Cons:

- The decor is really, really dated. Lots of fake wood paneled accents that I suspect haven't been updated since the seventies
- The card reader on our door was very old and didn't work very well. It could take several tries to get it to read the card (on the plus side, one morning when I was returning to my room from breakfast with my daughter and the reader was being pesky, a member of the housekeeping staff noticed me struggling and came over to help, and she was able to get us back in).
- Our room was really, really damp. Even with the air conditioner going. At one point we noticed the cover of the brand new paperback my husband had brought with him had curled back pretty significantly from the humidity.


All in all, I think the cons are pretty minor. If you're prepared for the hotel to be a bit worn around the edges it's a solid place to stay.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sterp76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this review, 17 July 2013
Hello Sterp76,

Thank you for sharing your review. I am happy to hear that you enjoyed your stay. With all the rain that the Upper Valley has received in the last couple of weeks, it has been challenging to deal with the humidity. We are taking every measure to eliminate the humidity within the building. It makes me happy to hear that our staff members were so kind. We pride ourselves in the team that we have assembled. Our staff members are warm and caring and we treasure them. Thank you again for your review. I hope to be welcoming you back to the hotel the next time you are in the area.

Sincerely,

Shawn Blanchard
Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jourdanton
Level Contributor
116 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 9 July 2013

Fireside Inn was recommended by the general aviation airport we flew into. They offered a reduced rate as a result. It looks like a lodge you would see in ski area. Breakfast (included) was awesome with a wide variety and well managed. They even had tortillas! The disadvantage was that there is not an elevator, so if you have difficulty with stair or have a lot of luggage, be sure to ask for 1st floor ( we got in late, so no 1st floor rooms were available). The staff did offer to assist us with our luggage. They recommended a pub in walking distance for dinner (Seven Barrel Brewery).

Room Tip: Request downstairs if you are unable to manage stairs.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SAOTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this review, 17 July 2013
Thank you for posting your review with the TripAdvisor community. It was our pleasure having you as our guest. We look forward to your next visit.


Sincerely,

Shawn Blanchard
Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 June 2013

Everyone on staff is so helpful and friendly. I arrived earlier than expected and early check-in was no problem at all. The room was very comfortable and a great value for the money. Yes, it is an older hotel but the efforts to update and improve are evident. If I could offer a suggestion - how about some oversized bath sheets to go with the luxurious feel of the jacuzzi suite. Would gladly visit again.

Room Tip: splurge and get the jacuzzi suite - great if you can get an online deal
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  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank NEtraveler61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this review, 6 July 2013
Thank you for the compliments. We are working diligently to make upgrades each and everyday. We are currently placing an order for upgraded towels and linens. Look for them during your next stay with us.


Sincerely,

Shawn Blanchard
Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 June 2013

I tend to travel a lot and have become rather picky regarding hotels/motels/inns. My Husband and I stayed at the Fireside Inn last weekend when we came to visit family and attend The Quechee Balloon Festival, honestly it was not our first choice (I tend to not like hotels directly off the interstate), but was pleasantly surprised!

The lobby is gorgeous, beautifully decorated with trees, lights, restaurant seating, and fountains with fish and a TURTLE!

Our room was on the first floor towards the back of the building, nothing spectacular, but clean, quiet, and spacious.

The employees are what have really driven me to write this review. Everyone there was nice, friendly, and seemed to love their job, wanting to truly make your stay as enjoyable as possible. The man that checked us in made us feel right at home joking, while still be extremely helpful. The waitresses at the continental breakfast were friendly and available without hovering.

A desk clerk called Matty checked us out and was able to answer all our questions regarding the area and how to get to the festival. We talked to him for a few minutes, (once again) friendly, funny, and extremely helpful. The employees really made the stay (and the cleanliness of the room, because we all know how important that is in a hotel).

p.s. you get free whoopie pies

Room Tip: Booked a room with Priceline and got a great deal.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Molly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this review, 6 July 2013
Thank you for sharing your experience with the TripAdvisor Community. It was our pleasure having you as our guest. At the Fireside Inn, we pride ourselves on the friendliness of our staff and the cleanliness of our rooms. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon.


Sincerely,

Shawn Blanchard
Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fireside Inn & Suites

Property: Fireside Inn & Suites
Address: 25 Airport Rd, Lebanon, NH 03784
Region: United States > New Hampshire > Lebanon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Lebanon
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fireside Inn & Suites 2.5*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Fireside Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fireside Hotel West Lebanon

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