You can tell from the other reviews that the place is a bit shabby around the edges, but is being upgraded bit by bit. It is a rather huge place, so it will probably take a while. It is dated and well, even a bit nerdy if a hotel can be called that! However, we found the staff very nice and helpful. There was a problem with our room and we were upgraded to another. A staff member appeared at our door to guide us to the new room and help with our luggage. The upgrade was a slightly larger room closer to the lobby. It had a gas fireplace (just what we needed in July), high ceiling, a crazy huge massage chair and a flat screen TV w/o HD. The A/C worked just fine, the bathroom was clean and nothing smelled like mildew. There was a threadbare spot in the hall carpeting just outside our room and some obvious chips in the paint on the door frame across from us. We could always hear people talking as they walked down the hallway. Our room package included a $20 coupon for dinner both nights of our stay and we took advantage of it upon arrival. We skipped the buffet because the choices didn't appeal to us and ordered from the menu. Our food was delicious! Better than expected. Everything was fresh and home made and plentiful. All the wait staff was pleasant and helpful. The breakfast buffet was okay and typical..make your own waffle and pancake machines, along with scrambled eggs, bacon, cereals, breads, etc. We did not use the pool because we didn't have time, but it was popular with families with children. The pool area is indoors and hot like a sauna. It was so warm outdoors they could have opened the doors or something to let in some fresh air. I can only imagine the temperature of the water. This was not our first choice of hotel and I fully expected it to be a bit different...and it was..but we stayed, slept well, ate well and found it convenient to the two main highways and shopping, etc.
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- Also Known As:
- Fireside Hotel West Lebanon