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“Lovely overnight stay”

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Fireside Inn & Suites
Ranked #4 of 7 Hotels in Lebanon
Reviewed 25 October 2013

Nice opportunity to see a family operated New England chain. Lovely room (king-size bed) with fireplace and extra large TV. Large and comfortable. Very nice breakfast. Even received a "whoppie-pie" at check-in. Nice touch. Would definitely stay here again on our next New England trip.

  • Stayed: October 2013, travelled as a couple
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1  Thank wp2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this reviewResponded 26 October 2013

Thank you for your review. We work very hard to ensure that our guests enjoy their stay and we are always happy to hear that we were able to do just that. We look forward to your next visit.


Sincerely,

Shawn Blanchard

Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH

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Reviews (361)
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234 - 240 of 361 reviews

Reviewed 14 October 2013

Our group of 4 stayed here during columbus day weekend...It was the only hotel that we could fine that had any rooms left when we booked in August.
As I read the other reviews I am wondering if they stayed at the same hotel as we did???
Our rooms were very outdated, carpet was old, television was from the 1980's and the phone system was push button....Wifi did not WORK for the time that we spent there.
The beds were very uncomfortable, the bed skirt had a huge stain on it and the room reeked like smoke or sweat..We were assigned rooms 249 and 250
When check out came and we asked for a receipt as we are from Ontario, Canada we were told that it was not possible because we booked through expedia....they couldn't print out a form because they charge more that expedia does....all in all for 150.00 a night it is definitely NOT worth it..Clean up the rooms, change the carpet and it might be...its a long way from being satisfactory in our books. Would not recommend this hotel to anyone.

Room Tip: We didn't eat here...
  • Stayed: October 2013, travelled with friends
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1  Thank sherylandwayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this reviewResponded 26 October 2013

Thank you for your feedback. I am sorry that you did not enjoy your stay. I was one of the agents at the desk trying to accommodate your need for a receipt, and as I stated at checkout, we are contracted not to provide receipts for pre paid reservations booked through certain online websites that do not belong to us. I would recommend to anyone, to book directly as hotels are not as limited to what they can provide when you deal with them directly.

Again, I am sorry that you did not enjoy your stay. I hope that the next time you are in the area, you will be able to find accommodations that suit your needs.

Sincerely,

Shawn Blanchard
Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013

If the staff would focus on some details possible would get a high rating. 1st we had ask for a room that could be easy accessed. Was not done till after we were there. Was there when the hotel was very busy. 2nd The breakfast had a nice selection but a lot of items were always empty and only one waffle iron working. Not a quick breakfast. 3rd The coffee in the lobby was always old or cold. but there was a Keurig coffee maker in the room. Sometime I had to go to the lobby to get supplies coffee and soap was not always replenished. 4th The hot tube was boiling hot asked desk and it was turned down. This appears to be a older building a lot of updating could be done. Bed was some what comfortable and the place was clean.

  • Stayed: September 2013, travelled as a couple
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1  Thank pennstate15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this reviewResponded 26 October 2013

Thank you for your review. We are constantly upgrading our hotel, as it is has been around for over 40 years. One of the great things about our property is that it is not your average "cookie cutter" hotel. We strive to provide a clean room, friendly service, at a reasonable cost. We hope to see you the next time you are in the area.


Sincerely,

Shawn Blanchard

Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2013 via mobile

Front desk was very helpful and the whole staff was very friendly. Our room came with a fireplace and massage chair. The room was nice and clean. The bed wasn't the most comfortable we've ever slept in but certainly not uncomfortable. Breakfast was nice but we got there around 9:30am so there were some items no longer being served (bacon and sausage). Overall, we enjoyed our visit and would recommend this hotel to our friends and family. We paid $139 for single king-bed room.

  • Stayed: September 2013
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Thank Ber1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this reviewResponded 26 October 2013

Hello Ber1212,

Thank you for your review. We thank you for your recent stay and hope to see you again real soon.


Sincerely,

Shawn Blanchard

Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2013

What a lovely place;easy to find off the highway. Our stay was great; bedroom and bathroom spotless; the kuerig was a bonus; enough tv channels to satisfy most watchers; backside of inn faces the woods ( a nice Vermont wecome); must mention the Whoopie pie welcome treat; breakfast had 'real' eggs, bacon, sausage and homemade pancakes Yummy! We had dinner there also as the rain and cold kept us from venturing far. A full service restaurant with a variable menu and very tasty. Staff friendly and helpful. Indoor pool area was really inviting; too bad we did not bring suits. The exercise equipment was usable, but in need of updating.

Room Tip: No elevator, so be sure to ask for a first floor if needed. The stairways were wide and banisters...
  • Stayed: September 2013, travelled with friends
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1  Thank bobielo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this reviewResponded 26 October 2013

Thank you for your review. I am happy that you enjoyed your time with us. We are looking into replacing the fitness equipment this coming year. We look forward to your next stay.


Sincerely,

Shawn Blanchard

Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2013

Don't listen to all those negative reviews. We had a great stay. Room was clean and ready when we got there. Staff all very nice and helpful. Pool was great. The free breakfast was good too. To all the negative posts if you want fancy fancy then go stay at a Hilton or Marriott!

  • Stayed: August 2013, travelled as a couple
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3  Thank ConquerNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this reviewResponded 26 October 2013

You tell 'em ConquerNH! Thank you for your review. We appreciate your patronage.


Sincerely,

Shawn Blanchard

Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013

My husband and I have stayed here numerous times and have never had a bad experience. The rooms are always clean, the people are friendly and helpful and they have the best free breakfast buffet around. Love the complimentary whoopie pies too! For the price you will never find a better value!

Room Tip: We had a room with a massage chair. I highly recommend that!
  • Stayed: August 2013, travelled as a couple
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Thank 640MARCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn B, Manager at Fireside Inn & Suites, responded to this reviewResponded 26 October 2013

Always a pleasure having you as our guest. Thank you for taking the time to post your review. We look forward to your next visit.

Sincerely,

Shawn Blanchard

Rooms Division Manager
Fireside Inn & Suites
West Lebanon, NH

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fireside Inn & Suites

Address: 25 Airport Rd, Lebanon, NH 03784-1685
Region: United States > New Hampshire > Lebanon
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Lebanon
Price Range: £101 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fireside Inn & Suites 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Fireside Hotel West Lebanon

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