Have stayed here several times over the last few years as a guest of timeshare owners– always in Nov-mid Dec timeframe. It is a mixed bag here for sure. Their regular timeshare unit is ok, nothing fancy and rather dated. This year some of the dates got turned around so they were re-assigned to another unit. To be blunt, it was horrid (unit #115). Avoid that unit at all costs! It is directly over the boiler rooms and the thermostat does not work. It is beyond HOT – easily in the 80s (can only imagine how awful this unit is in the summer). At first we did not notice since it had been so cold outside, but the longer we were there, the hotter it became. The place literally shakes when the boilers fire up and you can see liquid shaking in your glass and hear dishes clinking)! We called the front desk and they sent a rude maintenance person over who told us just to open the windows and slider (HUH?). They sent the ‘nice manager’ after that incident who obviously had heard this same complaint many many times. We stayed there that night (with windows and slider open) since it was too late to make any changes. The next day we were moved ‘this time only’ to a very nice two bedroom, 2 bath upgrade in a different building. We had to move ourselves, no offer to assist. That suite was quite spacious and no complaints – so very much better than where we had been placed. They have very nice gas fireplaces in all units and new large flatscreen TVs. I did notice that throughout the complex the front living area rooms for some strange reason do not have air conditioners, which is fine in the winter but makes one wonder what it is like in the summer. Someone else told us they have to put fans leading out of the bedrooms that have the a/c to push the cold air into the main living areas. The daily housekeeping service is great and the attendants very pleasant. The gym area is well equipped but one morning I could not figure out how to turn the lights on so they had to call maintenance. The switch was outside in a hallway up close to the ceiling (no wonder no one could find it). One real issue is that they do not open the inside pool until 8am but the gym opens at 6am. Most people that are up that early to work out definitely want to use the pool/sauna at the same time to do laps or whatever. Makes absolutely no sense not to let people use the pool early – have never seen that one before in any facility. By 8am, I want to be out of there for breakfast, hiking etc. They need to adjust their maintenance schedules when folks would not being using it, when closed, or posted times during the week – not early AM. I used the pool anyways but got ‘spoken to’ the last time – no one else was there and I was not bothering a soul. I have had internet problems in the past but this visit had only minor slowness the last day we were there. The rest of the time it worked fine from the units. There is no place to eat on premise which is ok but plan accordingly and there are plenty of places close by. Overall most staff members are pleasant and helpful with a few exceptions. As far as room #115 – they should not put humans in there period. They are well aware of the problems with that unit and I believe there is another unit next door with the same issues. There were plenty of other empty units they could have used. It would be a great idea if they used it as storage or better maybe use as their own offices instead of putting unsuspecting guests in there when they know there are issues with them, hoping they will not say anything. This place has potential but misses the mark in several key areas.
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- InnSeason Resorts Pollard Brook Lincoln, New Hampshire - White Mountains